Hanan Ibrahim

• Solving customers problems, pitching for the company products, inform customers about alternative channels to help them from home like Apps, call center number, website and emails, escalate customers complaints throw emails or CRM system, follow up with customers who needed specific product or having an open complaint and keep tracing the closed sales everyday
• Managed approximately 50 incoming calls, emails and what’s app chats per day from customers.
• Attending customers interactions and efficiently gather related information to fulfill customer needs
• Establish Rapport with the customers
• Represent organization in courteous way
• Provide customer with all information
• Processing the authority to need customer needs
• Maintain high level acknowledge of product
• Provide high class services.

Solving customers problems, pitching for the company products, inform customers about alternative channels to help them from home like App, call center number, website and emails, escalate customers complaints throw emails or CRM system, follow up with customers who needed specific product or having an open complaint and keep tracing the closed sales everyday

Managed approximately 50 face to face customers

• Attending customers interactions and efficiently gather related information to fulfill customer needs
• Establish Rapport with the customers
• Represent organization in courteous way
• Provide customer with all information
• Processing the authority to need customer needs
• Maintain high level acknowledge of product
• Provide high class services.

• Going for outdoors visits for the big firms and government institutions offering them services and products, following up with potential customers, opening deals with the actual buying customers and closing deals.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Used customer insights to develop innovative sales strategies to increase sales.
• Managed customer accounts to secure customer satisfaction and repeat business.
• Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
• Managed approximately 30 accounts for priority customers.'