Hanane Bouheraoua
Summary
Experienced in supporting daily operations and streamlining processes to ensure smooth workflow. Strong communication and organisational skills, combined with knack for problem-solving. Thrive in fast-paced environments, always maintaining positive and proactive approach.
Overview
11
11
years of professional experience
Work History
Operations assistant
Everest Businessman Center Services (Tasheel )
Abu Dhabi
12.2024 - 04.2026
- Fostered team collaboration with effective communication techniques.
- Managed schedules to ensure timely operations completion.
- Coordinated logistics for smooth operation of daily tasks, optimising workflow.
- Served as main point of contact for customers, providing high levels of customer service to maximise sales potential.
- Collaborated with internal teams to streamline cross-functional operations.
- Coordinated meetings and briefings for operational updates.
Receptionist & Operation Assistant
Fast Way languages & Training Institute
ABU DHABI, UAE
10.2022 - 11.2024
- Provided the warmest hospitality and orientations to the students.
- Presented coordination between administrative departments.
- Arranging schedules between students and teachers.
- Enter student data and transfer it to the Finance Department.
- Organizing and preparing meetings.
- Improved operations and provided exceptional service.
Costumer service & Reservation
GREEN HEIGHTS TRAVEL & TOURISM AGENCY
ABU DHABI
03.2022 - 09.2022
- Provided the warmest hospitality and orientations to clients.
- Presented and explained the different services to customers.
- Making recommendations and leading conversations to bookings.
- Worked with customers to understand needs and provide excellent service.
- Informed clients of essential travel information.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Provided customers with information about availability and pricing.
Administrative Assistant
ALGROP CORPORATION
, ALGERIA
02.2018 - 03.2019
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Confirmed appointments, communicated with clients and updated client records.
- Corresponded with clients through email, telephone or postal mail.
- Troubleshot copy machines and printers and scheduled service as needed.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Customer Advisor
BIG TENDERS
, ALGERIA
10.2017 - 02.2018
- Contacted the companies to invite them to pay on a website for publicity services.
- Answered Clients' calls and guided them.
- Managed Social Media platforms and answered to clients' queries.
- Managed the website's newly occurring customers and answered them.
- Created new accounts for the new clients on the website.
- Welcomed the company Manager to his office and provided administrative services.
Sales Customer Consultant
FLOMAR
, ALGERIA
09.2016 - 09.2017
- Provided the warmest hospitality and orientations to clients.
- Presented and explained cosmetics' products to customers.
- Distributed free brochures and worked on persuading the clients of the products by giving them extra proofs about the make-up production & utilization results.
- Gave Make-up sessions for clients (Morning Make-up & Evening Make-up).
Receptionist / Stylist
ETS-DHALAB
, ALGERIA
06.2015 - 03.2016
- Made sure to provide the client with the best reception service.
- Showed and well presented the available tissues.
- Managed the online marketing via social media (Facebook & Instagram).
- Managed the local commerce through booking the clients' commands, confirming them and organize them.
- Prepared bills beforehand and took charge of a cashier position.
Education
License Degree - International Trade
UMMTO
ALGERIA10-2015
TRAVEL & TOURISM AGENT -
INSC
Tizi Ouzou, Algérie06-2019
BAC - Economic Management
AKID AMIROUCH SCHOOL
AIGERIA06-2011
Skills
- Excellent communication skills
- Attractive appearance
- Flexible and easily adapted
- Word - Excel mastery
- schedule management
- administrative support
- problem-solving
- Team collaboration
- Administrative support
- Staff supervision
- Event planning
Languages
Arabic
First Language
English
Intermediate
B1
French
Advanced
C1
Personal Information
- Title: Reception & Administration
- Date of birth: 06/13/1992
- Nationality: Algerian
- Marital status: Single
Languages
6,5,3
Interests
- Fashion Designer
- Drawing
- Classic Music
- Travel
- Photography
Affiliations
- Fashion design
- Reading books
- Interior design
- Travel and Adventures
Timeline
Operations assistant
Everest Businessman Center Services (Tasheel )
12.2024 - 04.2026
Receptionist & Operation Assistant
Fast Way languages & Training Institute
10.2022 - 11.2024
Costumer service & Reservation
GREEN HEIGHTS TRAVEL & TOURISM AGENCY
03.2022 - 09.2022
Administrative Assistant
ALGROP CORPORATION
02.2018 - 03.2019
Customer Advisor
BIG TENDERS
10.2017 - 02.2018
Sales Customer Consultant
FLOMAR
09.2016 - 09.2017
Receptionist / Stylist
ETS-DHALAB
06.2015 - 03.2016
License Degree - International Trade
UMMTO
TRAVEL & TOURISM AGENT -
INSC
BAC - Economic Management
AKID AMIROUCH SCHOOL