Summary
Work History
Education
Skills
Timeline
Generic

HANEEN ALSHEHHI

Ras al-Khaimah,Imarat Ra's al Khaymah

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.

Work History

Customer service representative

To be an effective member of the organization in w
Ras al-Khaimah, Imarat Ra's al Khaymah
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Maintained excellent client satisfaction by providing in-depth support.
  • Prepared necessary forms to complete transactions.
  • Answered telephone calls per day with professionalism.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Processed high-value payments with meticulous accuracy.

Customer service representative

To be an effective member of the organization in w
Ras al-Khaimah, Imarat Ra's al Khaymah
06.2024 - Current
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Maintained excellent client satisfaction by providing in-depth support.
  • Obtained feedback from customers to improve service experience.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Handled in-person, email and mailed correspondence.
  • Prepared necessary forms to complete transactions.
  • Set appointments with field teams to carry out service changes or deliver new products.
  • Managed daily calls, taking orders and escalated cancellations.

Education

High School Diploma - General

AL Hamham
Ras al-Khaimah, Imarat Ra's al Khaymah
07.2023 -

Skills

  • Cash handling
  • Invoice processing
  • Customer Service
  • Stock management
  • Order processing
  • Complaint handling
  • Call centre experience
  • Credit card processing
  • Social media management
  • Process optimisation
  • Microsoft Office
  • High-value project management

Timeline

Customer service representative

To be an effective member of the organization in w
06.2024 - Current

High School Diploma - General

AL Hamham
07.2023 -

Customer service representative

To be an effective member of the organization in w
HANEEN ALSHEHHI