HANEESH ABDUL AZIS
KERALA,India
Summary
Detail-oriented professional who is bilingual and is experienced in both sales and marketing. Well-educated and self-assured with superior communication skills. Seeking the opportunity to work as a manager for a five-star resort. Personable student motivated to support guest satisfaction. Strong communication and customer service skills. Polished hotel manager offering excellent communication skills. Dynamic and personable, and well-versed in coordinating with various resort departments. Seeking a position as a manager for a high-end hotel. Guest-oriented hotel manager offering more than 7 years of experience in the hospitality and tourism industries. A self-starter who provides valuable service to clients and tourists. Seeking a management position at a reputable hotel or resort. Intelligent management professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings. Looking to secure a hotel management position with a property seeking additional success. Dedicated hotel management professional with background running successful hospitality establishments. Leads by example to deliver faultless customer service across hotel departments. Demonstrates exceptional planning, organisation and leadership abilities to maintain smooth-running, cost-effective hotel services.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Hotel manager
HILLS PARK RESORT & SPA
KERALA, INDIA
12.2018 - Current
- Assisted guests at check-in, providing information on various services within hotel.
- Adhered to company policies and brand standards to support outstanding guest experiences.
- Kept back of house accounts and records updated, enabling clear performance monitoring.
- Actioned and resolved guest feedback to boost service quality.
- Led by example, embodying positive work ethic and motivating staff for peak performance.
- Forecasted occupancy demand and monitored staff availability to create balanced, cost-effective shift schedules.
- Managed team of four front desk agents and helped to resolve issues that arose during shifts.
- Coordinated marketing initiatives, contributing to increased patronage and revenue.
- Met health and safety guidelines to maintain compliant working environments.
- Handled customer complaints calmly and professionally to maintain hotel reputation.
Hotel manager
TANJER PALACE
JUFFAIR, BAHRAIN
02.2017 - 11.2018
- Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams.
- Provided end-of-month audits of resort to upper management as required.
- Made sure that guest complaints were handled in the most effective manner possible and that complimentary services were offered to maintain high guest satisfaction rates.
- Inspected rooms and reception areas to achieve pristine presentation and cleanliness.
- Recruited and onboarded new staff to meet performance standards.
- Completed customer orders with speed and accuracy.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Forecasted sales trends to plan team resourcing.
- Delivered services to customer locations within target timeframes.
Store manager
WINEYARD RESORT
MUNNAR, INDIA
07.2013 - 01.2018
- Oversaw daily store cleaning and general store maintenance to keep high company standards.
- Directed retail and wholesale operations, scrutinising and improving existing processes to boost efficiency.
- Kept awareness of competitor activity and developed ideas to promote store.
- Assisted in recruiting, hiring and onboarding store staff.
Education
Diploma - BUSINESS
GOVT. HIGHER SECONDARY SCHOOL KONNI
INDIA 03.1991 - 06.1994
Skills
- Inter-departmental coordination
- Quality Assurance
- Policies and procedures
- HotelConnect
- Cash handling
- Service management
- Revenue forecasting
- Project oversight
- Front desk operations
- Reservations management
- Venue sales
- Budgetary control
- Sales strategies
- Office and staff streamlining
- Guest experience improvement
- Employee development
- Accounts Payable and Receivable (AP/AR)
- Customer relations expertise
- Accounting
- Team building
Languages
English
Advanced
Arabic
Intermediate
Hindi
Upper intermediate
Malayalam
Native
Tamil
Fluent
Affiliations
- SPORTS,DRIVING & READING
Accomplishments
BEST BATMINTON PLAYER AWARD FOR STATE LEVEL
Certification
DIPLOMA IN BUSINESS MANAGEMENT
Timeline
Hotel manager
HILLS PARK RESORT & SPA
12.2018 - Current
Hotel manager
TANJER PALACE
02.2017 - 11.2018
Store manager
WINEYARD RESORT
07.2013 - 01.2018
Diploma - BUSINESS
GOVT. HIGHER SECONDARY SCHOOL KONNI
03.1991 - 06.1994
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