Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hani Elsayed

Ajman,Egypt

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver, working effectively and productively with diverse customers and individual needs. Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

Call centre advisor

Souq.com (Amazon)
Dubai, UAE
05.2020 - 06.2022
  • Maintained professional demeanour during challenging customer interactions, maintaining calm under pressure.
  • Ensured maximum efficiency by adhering to call centre schedules and targets strictly.
  • Built long-term client relationships through exceptional customer service skills.
  • Provided technical support for customer issues, demonstrating problem-solving skills.
  • Conducted market research surveys over the phone to gather valuable consumer insights.
  • Fielded incoming calls and messages from clients, addressing complaints to contact centre policies.
  • Documented all phone interactions for record keeping and quality control purposes.
  • Managed high volume of inbound calls, ensuring swift response times.
  • Performed data entry tasks to keep records up-to-date and organised.
  • Resolved conflicts in a respectful manner, promoting a positive image of the company.
  • Maintained accurate knowledge of current services to provide informative customer advice.
  • Handled high call volumes with accuracy and efficiency for optimum productivity.
  • Acted as first point of contact for customer issues and queries.
  • Used targeted questioning techniques to determine customer needs and appropriate support.

Project administrator

City Services Consultancy LLC
Dubai, UAE
01.2018 - 05.2020
  • Monitored progress and reported on KPIs to address areas of underperformance.
  • Designed and implemented training to further develop staff based on business goals.
  • Managed scopes and deadlines using different project management methods.
  • Generated project cost estimations with outstanding accuracy, guiding effective decision-making.
  • Achieved high client satisfaction through consistent delivery and communication.
  • Designed project presentations and reports for executive teams.
  • Collaborated with cross-functional teams to evaluate and define project scope.
  • Interviewed and hired top-performing talent.
  • Coordinated project workflow, delegating tasks to meet all established objectives and timelines.
  • Maintained up-to-date project documentation, ensuring easy access for stakeholders.
  • Ensured compliance with company policies whilst performing daily administrative duties.
  • Delivered projects on time and under budget through strict implementation and cost controls.
  • Submitted performance feedback to stakeholders, keeping project teams on track.

Administrative officer

City Star Employment Services
Dubai, UAE
04.2017 - 02.2018
  • Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
  • Facilitated increased team collaboration with effective interpersonal skills.
  • Provided dependable administrative support to senior staff, enabling them to freely handle high-importance tasks.
  • Met deadlines on admin tasks to minimise disruption to colleagues and workflows.
  • Managed incoming calls for efficient handling of enquiries and complaints.
  • Organised documentation and creatives to prepare for publication.
  • Created and distributed invoices to customers.
  • Managed queries in person, by phone and via email with exceptional customer care.

Education

Bachelor of Engineering - Computer Engineering

Al Ghurair University
Dubai
01.2011 - 07.2015

High School Diploma -

Egypt Modern School
Sharjah

Skills

  • Patience practice
  • Sales techniques
  • Call handling technology
  • Customer satisfaction survey designing
  • Stress tolerance
  • Time efficiency
  • Ethical decision making
  • Confidentiality maintenance
  • Budgeting and financial planning
  • Results-driven
  • Knowledge of hr practices
  • Personnel recruitment
  • Stress management
  • Attention to Detail
  • Data analysis
  • Reporting techniques

Languages

English
Advanced
Arabic
Native

Timeline

Call centre advisor

Souq.com (Amazon)
05.2020 - 06.2022

Project administrator

City Services Consultancy LLC
01.2018 - 05.2020

Administrative officer

City Star Employment Services
04.2017 - 02.2018

Bachelor of Engineering - Computer Engineering

Al Ghurair University
01.2011 - 07.2015

High School Diploma -

Egypt Modern School

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Hani Elsayed