Hani Masha'l
Dubai ,UAE
Summary
Accomplished professional with extensive experience in management, marketing, and customer service. Demonstrates strong leadership skills in planning, organising, leading, and controlling. Proven ability to handle objections, solve problems swiftly, and make fast decisions. Adept at strategic thinking and business acumen with a focus on innovation and marketing & sales excellence. Committed to delivering exceptional customer focus while fostering leadership development and maintaining flexibility and open-mindedness. Offering strong foundation in customer service, team leadership, and sales strategies. Knowledgeable about inventory management, staff training, and enhancing customer experiences. Ready to use and develop communication, organisational, and problem-solving skills in shop manager role. Experienced in retail management with focus on driving sales and improving customer service. Possess unique skills in team leadership, inventory control, and store layout optimisation, capable of increasing overall store performance. With keen eye for detail and customer-centric approach, can provide significant improvement in store operations and customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work history
Dubai Mall Shop Manager
Junaid perfumes
Dubai, UAE
12.2018 - Current
- Trained and supervised team to deliver on store sales targets.
- Led branch to achieve maximum sales within territory, exceeding revenue forecasts.
- Empowered sales team to maximise sales revenue and exceed corporate goals.
- Improved store ranking by identifying performance gaps.
- Developed new promotions and product lines to exceed sales targets.
- Designed and implemented practices to boost customer satisfaction metrics.
- Reorganised sales floor to improve visual merchandising displays.
- Resolved complex customer enquiries, disputes and complaints.
- Performed key-holding duties by managing cash drawers, site security and timely opening and closing.
- Generated repeat business through exceptional customer service.
- Coached and mentored store team members to achieve multiple promotions.
- Delivered quality service with friendly and professional demeanour.
- Taught staff to delivery outstanding customer service through strong training programs and ongoing mentoring.
Shop manager
AbdulSamed al Qurashi
01.2015 - 08.2018
- Improved store ranking by identifying performance gaps.
- Trained and supervised team to deliver on store sales targets.
- Revamped store appearance and displays to reflect seasonal trends and promotions.
- Delegated work based on sales targets and individual employee strengths.
- Oversaw stocktakes to achieve accurate inventory and pricing.
- Reorganised sales floor to improve visual merchandising displays.
- Delivered quality service with friendly and professional demeanour.
- Coached and mentored store team members to achieve multiple promotions.
- Managed sales records, reconciled cash and made bank deposits while performing store opening and closing duties.
- Empowered sales team to maximise sales revenue and exceed corporate goals.
Sales Executive
Abdul Samed al Qurashi
03.2013 - 12.2014
- Closed large sales to exceed quota and align with company targets.
- Contacted customers to set-up appointments, monitor satisfaction levels and upsell additional offerings.
- Took stock of products and updated inventory records with new totals.
- Shared new products and promotions with customer to encourage sales.
- Handled customer returns, refunds and exchanges at customer service desk.
- Advised customers on product range, price, delivery, warranties and product use.
- Met sales targets through proactive promotion and excellent customer service.
- Assisted in annual stocktaking through counting, record-keeping and documenting.
Customer service
Ramada hotel
al Mansoura city
02.2012 - 01.2013
- Achieved excellent customer service ratings through professional, prompt claim handling.
- Employed first-rate customer service skills to welcome patients and clients.
- Acknowledged and welcomed guests with first-class customer service skills.
- Quickly resolved customer complaints regarding food quality and customer service.
Education
Skills
- Management
- Assist manager
- Marketing
- Customer service
- Sales executive
- Leadership skills: planning - organizing - leading - controlling
- Troubleshooting
- Objection handling
- Problem solved
- Fast decision making
- Time management
- Anger management
- Solution discovering
- Self-motivated
- Assertiveness
- Good introduction
- Offers marketing
- Flexible
- Open minded
- Patient
- Leadership Development
- Strategic Thinking
- Business Acumen
- Innovation
- Marketing & Sales Excellence
- Customer Focus
Languages
Arabic
Native language
English
Advanced
Arabic
Native
Certification
- Bachelor's of Arts. Arabic department and literature. Mansoura University 2010
- ICDL
- English course (American institute) al Mansoura city August 2010
- Marketing course (American institute) al Mansoura city 6/2011
- UAE driving license
Timeline
Dubai Mall Shop Manager
Junaid perfumes
12.2018 - Current
Shop manager
AbdulSamed al Qurashi
01.2015 - 08.2018
Sales Executive
Abdul Samed al Qurashi
03.2013 - 12.2014
Customer service
Ramada hotel
02.2012 - 01.2013
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