Hani Moussa

- Ensure smooth operations to achieve excellent guest feedback and satisfaction.
- Inspire the front office team by sharing experiences.
- Use suggestive selling techniques to boost occupancy and revenue.
- Provide friendly and efficient service that aligns with the hotel’s values.
- Increase Revenue and RPS in line with Accor standards.
- Develop a monthly plan to meet membership targets and ensure team compliance.
- Oversee hotel operations overnight, supervising staff and addressing guest complaints while ensuring safety protocols are followed.
- Monitor daily operations to ensure compliance with policies and address any concerns.
- Support staff performance through guidance, training, and onboarding.
- Conduct regular inspections for cleanliness and safety.
- Allocate welcome amenities based on the daily arrival list.
- Prepare operational performance and guest feedback reports for management.
- Implement promotions to increase foot traffic during off-peak hours.
- Handle complaints professionally to improve customer retention.
- Identify improvement areas through staff performance assessments.
- Enforce health and safety regulations to maintain a safe working environment.

-Welcome guests during check-in and recommend additional services based on their travel plans. Assist with inquiries by providing clear and detailed information.
-Maintain a professional demeanor and appearance at all times. Use guests' names and make eye contact to provide exceptional service.
-Stay knowledgeable about daily operations, services, and promotions.

-Ensure timely check-in for guests and address any complaints regarding room conditions by coordinating with housekeeping or reassigning rooms as needed.
-Operate the reservation system, updating room statuses and verifying guest satisfaction during check-out.
-Manage guest accounts, including payments and adjustments, according to hotel procedures. Process payments at check-in and balance a cash float as required.
-Collaborate with the team, follow security protocols for guest identification and key issuance, and maintain a tidy workspace stocked with supplies.

- Welcome guests and ensure exceptional customer service.
-Establish a positive relationship with customers and efficiently resolve complaints to maintain high service standards.
- Register guests, assign rooms, and accommodate special requests.
- Assist with pre-registration and manage room blocks for reservations.
- Adhere to policies for credit, check-cashing, and cash handling.
- Provide options and assist guests in making their decisions.
- Coordinate room status updates with housekeeping for check-outs and special requests.
- Efficiently process guest check-outs.
- Handle cashiering tasks, including settling bills and processing transactions.
- Keep the front desk area clean and organized.
- Take reservations via phone, email, and in person.