Hani Samir

• Cultivated a culture of accountability within the sales team by setting clear objectives, providing regular feedback, and recognizing exceptional performance.
• Drove profitability by reallocating resources and focusing on high-potential opportunities, resulting in a significant increase in overall company revenue.
• Increased overall sales revenue by implementing effective sales strategies and building strong parteners relationships.
• Championed the adoption of new sales tools and technologies to modernize operations, improve efficiency, and enhance overall team performance.

• Set standards and provide expertise to team.
• Branch supervision is one of regular task as back up of branch manager

• Handling security items in centralized branch
• Collaborate with business banking divisions to deliver excellent customer service.
• Streamlined operational efficiencies by delivering recommendations for knowledge-based processes and procedures.
• Develop and maintain right process reaching best practice.
• Provide necessary support to team members to achieve their agreed sales and volume targets.
• Manage and maintain at least 30 Calls per day per staff.
• Deepen existing customer portfolios through cross sell and retention.
• Manage to achieve more than 100% on yearly target with very high level of performance at all products.
• Set monthly, quarterly plan in order to accomplish sales goal.
• Consistently exceeded quotas through penetration of new accounts.
• Educate team members on superior customer service recovery and assist in resolving customer complaints.
• Monitor and assess team performance with regards to service level.
• Strategist long-term business needs while driving customer feedback for process improvements.
• Promptly responded to inquiries and requests from prospective customers.
• Review client satisfaction rate reports with staff members to enhance customer service experience and exceed team goals.
• Maintain up-to-date knowledge of product and service.
• Ensure bank's polices procedures and guidelines are consistently followed
• Build compliance awareness among team members.
• Ensure all security items are maintained and balanced in line with required standards and processes.
• Organize and supervise activities and work of team members to ensure that targets and objectives are achieved.

• Oversaw training of new team members and monitor each to promote productivity, accuracy and friendly service.

• Established relationships with key decision-makers within customer's organization to promote growth and retention
• Streamlined operational efficiencies by delivering recommendations for knowledge-base processes and procedures
• Participated and actively engaged in strategy meetings with other shareholders
• Negotiated and closed long-term agreements with new clients in assigned territory
• Created reports and presentations detailing business development activities
• Organized and oversaw solid business portfolio bringing in 120% of revenue objective
• Supervised team of 20 TO 25 sales officers in sales activities
• Worked with product teams to create, deploy and optimize initiatives for bulk business
• Consistently exceeded quotas through penetration of new accounts