Hani Yemane
Dubai
Summary
Dynamic Store Manager with a proven track record at the Ministry of Finance and Technical Support, excelling in operational budgeting and customer relations. Enhanced team performance and efficiency through effective communication and personnel development, achieving significant sales growth while minimizing shrinkage. Committed to fostering a collaborative environment that drives success.
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Manager
Ministry of Finance and Technical Support
02.2022 - 10.2023
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed inventory control, cash control, and store opening and closing procedures.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Front Desk Agent & Project Coordinator
EBTTIKAR Technology
09.2019 - 03.2022
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained clean and organized front desk areas to uphold polished company image.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Developed and maintained positive relationships with guests for satisfaction.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Trained new staff members in customer service techniques and hotel operations.
- Coordinated with vendors for repair and maintenance of company.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
Cashier Supervisor
Mayrig Resturant
04.2017 - 07.2018
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
High School Diploma -
Eritrean International School
Riyadh, Saudi Arabia02-2017
Skills
- Operational budgeting
- Hourly shift management
- Promotional planning
- Store operations oversight
- Outstanding communication skills
- Personnel development
- Store opening and closing procedures
- Customer relations
- Store operations
Certification
- [Riyadh,Saudi Arabia], [Ebttikar Technology] - [2019-2021]
- [Information Technology] License - [2015-2016]
Languages
English
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
French
Beginner (A1)
Timeline
Store Manager
Ministry of Finance and Technical Support
02.2022 - 10.2023
Front Desk Agent & Project Coordinator
EBTTIKAR Technology
09.2019 - 03.2022
Cashier Supervisor
Mayrig Resturant
04.2017 - 07.2018
High School Diploma -
Eritrean International School