Hanifah Namala

• Collaborated with team members to ensure seamless coordination of customer service efforts across all channels of communication.
• Promoted company values by delivering exceptional customer service in every interaction with both internal and external clients.
• Demonstrated adaptability during peak hours or high-stress situations by remaining calm, focused, and efficient in handling multiple tasks simultaneously.
• Maintained accurate records of calls placed and received.
• Operated switchboard and routed incoming calls to appropriate departments.
• Resolved customer issues and complaints promptly and politely, upholding satisfaction.
• Demonstrated attention to detail when taking messages from callers, ensuring that they were accurately recorded and forwarded to the intended recipient.
• Responded to customer inquiries with patience and positivity to establish excellent first impression.
• Followed up on customer inquiries to confirm issues were adequately addressed.
• Connected callers with appropriate professional, department, or business.
• Improved caller experience by consistently following established protocols for routing calls and escalating issues as necessary.
• Adapted to new technologies and systems quickly, maintaining high service standards.
• Ensured confidentiality of customer information, adhering to data protection regulations.
• Managed high volumes of incoming calls to ensure quick response times for customer inquiries.

Administer basic first aid if needed

• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Increased customer satisfaction by resolving issues.
• Carried out day-to-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Cleaned work areas and equipment to maintain faultless hygiene standards.
• Used Microsoft Word and other software tools to create documents and clear communications.
• Applied positive customer service approach to increase satisfaction levels.
• Assigned locker spaces and facility amenities to patrons.

• Explained exercises clearly to help clients move safely with maximum effort and results.
• Promoting and upselling memberships.
• Communicated and enforced safety procedures.
• Built positive relationships with clients to encourage continued class attendance.
• Administered first aid, reporting incidents and near misses when required.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Displayed energy and enthusiasm in fast-paced environment.
• Handled high volume calls to address customer inquiries and concerns.

• Increased order value by upselling sides, drinks and desserts.
• Maintained excellent level of service in busy and demanding restaurant environment.
• Delivered checks, collected cash or credit card payments and provided receipt to customers.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Maximised covers by monitoring dining room for seating availability.
• Verified completed orders and served guests at tables.
• Polished glasses and cutlery to pristine standards.
• Followed health and hygiene standards when handling food and cleaning restaurants.
• Delivered quality service by providing warm and welcoming environment.
• Accurately took orders, making menu recommendations as appropriate.

• Answered phone calls and emails for management team during busy periods.
• Collected customer information for new orders, verified details and obtained missing data to meet project requirements.
• Prepared documentation to back up responses to financial or service complaints.
• Fielded requests from information from outside parties and wrote professional correspondence in response.
• Demonstrated adaptability by taking on ad-hoc tasks.
• Typed and edited documents and presentations for manager.
• Planned and scheduled meetings, creating agendas and minutes as needed.
• Provided clients with accurate cost estimations.