Hanish S H
Dubai,UAE
Summary
Results-driven and highly accomplished restaurant management professional with 18 years of expertise in leading and optimizing restaurant operations across diverse international locations, including the UAE, Saudi Arabia, and India. Demonstrated success in managing teams, delivering exceptional customer service, and driving revenue growth. Adept at implementing operational strategies, ensuring compliance with industry standards, and fostering a positive work environment. Proven ability to adapt to different cultural contexts while maintaining a customer-centric approach.
Experience:
Restaurant Manager: Oversaw all aspects of restaurant operations, including staff management, customer service, financial management, and inventory control.
Implemented effective marketing strategies, resulting in increased customer footfall and revenue growth.
Led a team of 12 staff members, conducting training programs and performance evaluations to optimize service quality.
Ensured compliance with health and safety regulations, maintaining high hygiene standards.
Collaborated with the chef to develop innovative menus, keeping abreast of market trends and customer preferences.
Restaurant Floor Manager: Managed restaurant floor operations, supervising a team of 14 staff members and ensuring smooth service delivery.
Trained and mentored new employees, fostering a culture of excellence and exceptional customer service.
Conducted regular staff meetings, addressing concerns, and implementing process improvements.
Maintained strong relationships with customers, addressing feedback and resolving issues promptly.
Assisted in inventory management, optimizing stock levels, and minimizing wastage.
Kitchen Supervisor: Supervised kitchen operations, ensuring efficient workflow, and timely preparation of high-quality dishes.
Managed a team of 8 kitchen staff, providing training, guidance, and performance evaluations.
Collaborated with the management team to develop standard operating procedures and streamline processes.
Implemented strict hygiene practices and food safety protocols, ensuring compliance with regulatory standards.
Assisted in menu planning, ingredient sourcing, and cost control initiatives.
Overview
18
18
years of professional experience
23
23
years of post-secondary education
Work history
Restaurant Floor Manager
HYNAS RESTAURANT
Musalla Area, Rolla Sharja , UAE
02.2023 - 05.2023
- Oversaw all aspects of restaurant operations, including staff management, customer service, financial management, and inventory control.
Implemented effective marketing strategies, resulting in increased customer footfall and revenue growth.
Led a team of 12 staff members, conducting training programs and performance evaluations to optimize service quality.
Ensured compliance with health and safety regulations, maintaining high hygiene standards.
Collaborated with the chef to develop innovative menus, keeping abreast of market trends and customer preferences.Oversaw all aspects of restaurant operations, including staff management, customer service, financial management, and inventory control. Implemented effective marketing strategies, resulting in increased customer footfall and revenue growth. Led a team of 12 staff members, conducting training programs and performance evaluations to optimize service quality. Ensured compliance with health and safety regulations, maintaining high hygiene standards. Collaborated with the chef to develop innovative menus, keeping abreast of market trends and customer preferences. - Skills: Business Management · Food Preparation · Store Management · Food Safety · Contract Negotiation · Sales Processes · Sales Management · Restaurant Management · Management · Leadership · Customer Service · Problem Solving · Operations Management
Manager at Fruits & BakesManager at Fruits & Bakes
MCHOLA
Mala, Thrissur, Kerala , India
08.2020 - 01.2023
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Aided senior leadership by recommending corrective actions and improvements to company operations.
- Skills: Culinary Arts · Business Management · Food Preparation · Store Management · Food Safety · Contract Negotiation · Sales Processes · Sales Management · Restaurant Management · Management
Fast Food Restaurant Manager
Arabian restaurant, Kodungallur
Thrissur, Kerala,, India
02.2017 - 06.2020
- Managed restaurant floor operations, supervising a team of 12 staff members and ensuring smooth service delivery.
Trained and mentored new employees, fostering a culture of excellence and exceptional customer service.
Conducted regular staff meetings, addressing concerns, and implementing process improvements.
Maintained strong relationships with customers, addressing feedback and resolving issues promptly.
Assisted in inventory management, optimizing stock levels, and minimizing wastage.Managed restaurant floor operations, supervising a team of 12 staff members and ensuring smooth service delivery. Trained and mentored new employees, fostering a culture of excellence and exceptional customer service. Conducted regular staff meetings, addressing concerns, and implementing process improvements. Maintained strong relationships with customers, addressing feedback and resolving issues promptly. Assisted in inventory management, optimizing stock levels, and minimizing wastage. - Skills: Business Management · Food Preparation · Store Management · Food Safety · Contract Negotiation · Sales Processes · Sales Management · Fast Food · Restaurant Management · Management · Negotiation · Catering · Operations Management · Retail · Sales
Assistant Restaurant Manager
Kittans Fried Chicken
Mala, kerala, India
01.2015 - 01.2017
- Aided manager in sales growth strategies.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Optimised customer experience by implementing exemplary service standards.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
- Skills: Business Management · Food Preparation · Store Management · Food Safety · Contract Negotiation · Sales Processes · Sales Management · Restaurant Management · Management · Negotiation · Catering · Operations Management · Retail · Sales
Palace Kitchen Work Supervisor
Safi Mohammed Al Safi ( Secretory of Ruler KSA)
Jeddah, Saudi Arabia
05.2012 - 12.2014
- Delegated daily tasks and held team accountable for task completion.
- Reviewed and updated kitchen practices, menu design and inventory management to reduce food wastage.
- Met kitchen hygiene standards by preparing, implementing and monitoring routine cleaning schedules.
- Supervised kitchen operations, ensuring efficient workflow, and timely preparation of high-quality dishes.
Managed a team of 9 kitchen staff, providing training, guidance, and performance evaluations.
Collaborated with the management team to develop standard operating procedures and streamline processes.
Implemented strict hygiene practices and food safety protocols, ensuring compliance with regulatory standards.
Assisted in menu planning, ingredient sourcing, and cost control initiatives. - Skills: Food Preparation · Store Management · Food Safety · Customer Service · Operations Management.
Operation Executive
SIAT FINISHING SCHOOL PRIVATE LIMITED
Kochi, Kerala, India
02.2010 - 03.2012
- Identified opportunities to secure new revenue streams for increased profitability.
- Devised strategic objectives to guide business decision-making and achieve long-term goals.
- Advocated for improvements through transformational value-based leadership.
- Oversaw budget governance to achieve cost reduction targets.
- Motivated team members by providing mentoring and development opportunities.
Sales Executive
Universal Institute of Fire & Safety Technology
Kochi, Kerala, India
03.2007 - 12.2009
- Established and maintained positive, profitable client relationships through superb communication.
- Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
- Built focused new client networks, growing business opportunities and increasing revenue possibilities.
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
- Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment.
- Analysed industry and competitor trends to enhance sales strategy.
- Generated new leads and opportunities to maximise revenue.
- Skills: Business Management · Direct Sales · Sales & Marketing · Sales Processes · Marketing Management · Coaching · Communication · Sales
Office Staff
Everest Industries Limited
Kochi, Kerala, India
04.2005 - 02.2007
- Automated office operations, managed client correspondence and supervised data communications.
- Planned travel arrangements for staff and executives, coordinating and communicating booking information.
- Prepared research and statistical reports, synthesising and disseminating information clearly and concisely.
- Registered visitors, guests and contractors upon arrival, providing access passes.
- Cultivated relationships with high-volume suppliers to drive beneficial business deals.
- Exceeded assigned goals by partnering with staff to implement best practices.
- Managed customer orders and invoices to reduce financial discrepancies.
- Skills: Direct Sales · Sales & Marketing · Sales Processes · Customer Relationship Management (CRM) · Communication · Negotiation · Retail · Sales
Education
Diploma in Fitter - Industrial and Product Design
Government Industrial Training Institute - India
India 08.2002 - 06.2004
Bachelor of Commerce - BCom - Accounting and Finance
University of Calicut
India 06.1998 - 04.2001
Diploma In Computer Application - Computer Programming
St Theresas collage mala
India 06.1997 - 03.1998
Pre Degree Commerce - Accounting and Finance
University of Calicut
india 07.1995 - 03.1997
Secondary School leaving certificate - General Studies
GSHS Meladoor, Thrissur, Kerala
India 06.1989 - 03.1995
School Of Holy Quran - Islamic Studies
Kerala Madrassa Education
India 03.1986 - 06.1992
Lower Primary - Basic Studies
RVLP School Valiyaparambu, Mala, Thrissur, Kerala
India 06.1985 - 03.1989
Skills
- Workflow optimisation
- Opening and closing procedures
- F&B team oversight
- Fine dining F&B standards
- OpenTable
- Budgeting and cost control
- Restaurant Excellence Visit (REV) understanding
- Complaint management
- Covid-19 sanitation guidelines
- Project budgeting
- Recipes and menu planning
- Waste reduction
- Service-orientated
- Inventory control and record keeping
- Restaurant cost control
- Food service background
- Wage management
- Order delivery practices
- End-of-day reconciliation
- Employee feedback management
- External recruitment
- Guest dispute resolution
- Results-orientated
- Business operations expertise
- Staff scheduling
- Performance improvement
- Produce costings
- Dining room preparation
- Hospitality business management
- Employee management
- Strong work ethic
- Passion for customer satisfaction
- Natural leader
- Operations management
- Cost-controls
- Recruitment
- Kitchen equipment operation and maintenance
- Food preparation and safety
- Marketing and advertising
- Conflict resolution techniques
Languages
English
Intermediate
Malayalam
Native
Hindi
Intermediate
Tamil
Intermediate
Timeline
Restaurant Floor Manager
HYNAS RESTAURANT
02.2023 - 05.2023
Manager at Fruits & BakesManager at Fruits & Bakes
MCHOLA
08.2020 - 01.2023
Fast Food Restaurant Manager
Arabian restaurant, Kodungallur
02.2017 - 06.2020
Assistant Restaurant Manager
Kittans Fried Chicken
01.2015 - 01.2017
Palace Kitchen Work Supervisor
Safi Mohammed Al Safi ( Secretory of Ruler KSA)
05.2012 - 12.2014
Operation Executive
SIAT FINISHING SCHOOL PRIVATE LIMITED
02.2010 - 03.2012
Sales Executive
Universal Institute of Fire & Safety Technology
03.2007 - 12.2009
Office Staff
Everest Industries Limited
04.2005 - 02.2007
Diploma in Fitter - Industrial and Product Design
Government Industrial Training Institute - India
08.2002 - 06.2004
Bachelor of Commerce - BCom - Accounting and Finance
University of Calicut
06.1998 - 04.2001
Diploma In Computer Application - Computer Programming
St Theresas collage mala
06.1997 - 03.1998
Pre Degree Commerce - Accounting and Finance
University of Calicut
07.1995 - 03.1997
Secondary School leaving certificate - General Studies
GSHS Meladoor, Thrissur, Kerala
06.1989 - 03.1995
School Of Holy Quran - Islamic Studies
Kerala Madrassa Education
03.1986 - 06.1992
Lower Primary - Basic Studies
RVLP School Valiyaparambu, Mala, Thrissur, Kerala
06.1985 - 03.1989
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