Hanka Seherkic
Dubai,UAE
Summary
Experienced professional with extensive knowledge of the fine dining industry, skilled in reservations scheduling and delivering exceptional customer service. Demonstrates outstanding interpersonal and communication skills, with a proven ability to handle customer complaints effectively and foster teamwork. Committed to maintaining high standards of service excellence while contributing to collaborative team environments.
Overview
8
8
years of professional experience
Work history
Café & Executive Lounge Supervisor
The Retreat Palm Dubai MGallery by Sofitel
Dubai
04.2025 - 01.2026
- Managed daily cafe operations, supervising a team of 5+ baristas and servers to maintain 5-star service standards.
- Increased cafe sales by 15% through effective team training on upselling techniques and proactive guest engagement.
- Oversaw inventory, ordering, and stock rotation.
- Successfully resolved all customer complaints promptly and professionally.
- Ensured strict compliance with all municipality health and safety regulations, maintaining a consistently clean and organized workspace.
- Trained all new staff on standard operating procedures (SOPs), product knowledge, and POS system operation to ensure operational consistency.
Restaurant Supervisor (All day dining, Executive Lounge)
Hilton, Dubai, Al Habtoor City
Dubai
01.2021 - 04.2024
- Oversee all front and back of the house restaurant operation.
- Monitoring the restaurant’s cash flow and settling outstanding bills.
- Seek the ways to cut waste and decrease operational cost.
- Ensure customer satisfaction through promoting excellent service.
- Training and roster planning for the employees.
- Inspire the team through encouragement and recognition.
Restaurant Hostess
Hilton, Dubai
Dubai
12.2018 - 12.2020
- Takes reservation for breakfast, lunch or dinner.
- Plans and organizes reservations on restaurant seating chart.
- Seats guests in an open section or at a reserved table.
- Provides guests with menus and ensures they are seated comfortably.
- Assigns guests evenly across different servers’ sections in the restaurant.
- Maintains restaurant’s seating chart throughout the shift.
Waitress
Avani Hotel, Dubai
Dubai
09.2017 - 11.2018
- Escorts customers to their tables.
- Presents the menu to customers.
- Explains the preparation and cooking methods as well ingredient of various menu items.
- Takes orders from customers for food and beverages, writes down the orders; and enters information into the micros for transmittal to the kitchen.
- Serves food and beverages promptly.
- Ensures that customers are enjoying their meals or that they do not have any problem with their food.
- Prepares bills and collects the customers’ payment.
Skills
- Outstanding ability delivering professional customer service
- Skilled Reservations scheduling
- Great interpersonal and communication skills
- Extensive knowledge of the fine dining industry
- Skilled handling of customer complaint
- Team work
Timeline
Café & Executive Lounge Supervisor
The Retreat Palm Dubai MGallery by Sofitel
04.2025 - 01.2026
Restaurant Supervisor (All day dining, Executive Lounge)
Hilton, Dubai, Al Habtoor City
01.2021 - 04.2024
Restaurant Hostess
Hilton, Dubai
12.2018 - 12.2020
Waitress
Avani Hotel, Dubai
09.2017 - 11.2018