Hanna John
Abu Dhabi,UAE
Summary
Dedicated professional with expertise in office administration and HR support, proficient in MS Office Suite, customer relationship management software, and HRMS systems. Demonstrates strong skills in document management, report generation, and customer service. Committed to enhancing organisational efficiency through effective use of Outlook and other administrative tools.
Overview
6
6
years of professional experience
Work history
Guest Relation Executive
Ahalia Medical Group
Abu Dhabi
03.2021 - 09.2025
- Coordinated insurance approvals and billings, improving patient experience.
- Streamlined internal processes for managing complex cases across multiple departments.
- Delivered exceptional customer service by resolving patient inquiries and complaints promptly.
- Ensured confidentiality of sensitive patient information in compliance with hospital regulations.
- Managed procurement of medical supplies, processing quotes and internal orders efficiently.
- Supported administration through event planning and report generation to enhance operational efficiency.
- Collaborated with cross-functional teams to resolve insurance queries and facilitate patient transfers.
- Strengthened inter-facility communication, reducing turnaround time for resource requests significantly.
Admin Executive
Ahalia Medical Group
Kerala
07.2019 - 02.2021
- Coordinated day-to-day administrative activities, including payroll preparation, daily staff allocation, and customer redressal.
- Promoted to the UAE branch due to exceptional performance and demonstrated leadership ability.
- Managed report generation, including monthly revenue reports, center analysis, and forecasting.
- Oversaw procurement and inventory management, ensuring timely acquisition of required assets and supplies.
- Provided administrative assistance by managing reporting systems, audits, and documentation across multiple functional units.
- Coordinated staff management, including recruitment, scheduling interviews, leave management, and payroll processing.
- Supervised hospital workflow, including patient admission/discharge processes and ensuring compliance with internal standards.
- Implemented a structured grievance redressal process to improve patient experience and enhance staff morale.
- Strengthened inter-facility communication, reducing turnaround time for resource requests.
- Assisted in preparation of reports and presentations for senior management review.
Education
MBA - Health Care Management
University of Calicut
Kerala /2020 - /2022
BBA - Finance
University of Calicut
Kerala /2017 - /2020
Skills
- MS Office Suite
- Customer relationship management software
- Outlook
- HRMS systems
- Office Administration
- HR Support
- Document Management
- Customer Service
- Report Generation
Languages
English
Fluent
Hindi
Fluent
Tamil
Native
Malayalam
Native
Timeline
Guest Relation Executive
Ahalia Medical Group
03.2021 - 09.2025
Admin Executive
Ahalia Medical Group
07.2019 - 02.2021
MBA - Health Care Management
University of Calicut
/2020 - /2022
BBA - Finance
University of Calicut
/2017 - /2020