Summary

Overview

Work history

Education

Skills

Professional Achievements

Timeline

Hannah Lenihan

Dubai ,UAE

Summary

A highly adaptable and results-driven professional with exceptional communication and organisational skills, honed through diverse roles as a Bar Manager, Financial Advisor, and Account Manager. Known for delivering high-quality service, managing multiple tasks efficiently, and building strong client relationships. Proven ability to handle sensitive information, provide seamless administrative support, and ensure smooth operations across various sectors. Strong background in scheduling, coordinating resources, and improving processes to enhance productivity. Proficient in Microsoft Office Suite and various internal systems, with a keen eye for detail and a proactive approach to problem-solving. Committed to supporting executives and teams, delivering exceptional service, and contributing to overall operational success.

Overview

years of professional experience

Work history

Account manager

Go Euro Tours

Dubai, UAE

2024.10 - Current

Overseeing client accounts by coordinating travel arrangements, from booking flights and accommodations to organizing transportation and activities, ensuring attention to detail and client satisfaction at every stage.
Acting as the primary point of contact for clients, proactively addressing inquiries and resolving any issues in a timely and professional manner.
Cultivating and maintaining long-term relationships with clients, understanding their preferences, and anticipating their needs to provide tailored travel solutions.
Collaborating with internal teams and external suppliers to manage budgets, negotiate rates, and optimize resources to deliver the highest quality service within client specifications.
Tracking client interactions and feedback, using insights to refine service offerings and improve customer satisfaction.
Handling administrative tasks, such as creating detailed itineraries, preparing invoices, and maintaining accurate records of travel arrangements.

Financial advisor

Permanent TSB

Dublin, Ireland

2022.09 - 2024.06

Respond to and execute online and voice term loans, credit card and overdraft applications
Credit underwrite applications & progress to decision within my approval discretion
Interact and build relationships with customers and other partners while operating within agreed service level agreements
Work as part of a team and on own initiative
Supported staff with administrative needs for photocopying, faxing and filing.
Organised tasks by level of urgency and importance to make best of use time and resources.
Helped staff to maximise efficiency by providing clerical and secretarial support.

Manager

The James Griffin Pub

2016.08 - 2022.09

Oversaw bar inventory, restocked supplies and placed orders
Handled escalated customer complaints to provide full resolutions and promote loyalty
Maximised employee morale and corrected performance issues according to established standards
Established positive relationships with guests and employees, creating positive, energetic environment
Developed and maintained staff to provide hospitable, professional service while adhering to policies and business initiatives.
Managed social media presence by responding to inquiries online.
Screened candidates, conducted interviews and selected ideal talent to fill open roles.
Supervised full-time staff to comply with policies and guidelines.
Performed best practices and quality standards to comply with occupational health and safety procedures.
Handled negotiations with outside vendors and service agencies to meet group needs.

Retail Sales Assistant

Park Avenue Giftware

2018.05 - 2018.09

Processed and loaded deliveries and backstock onto store shelves
Handled customer returns, refunds and exchanges at customer service desk
Took stock of products and updated inventory records with new totals
Kept shelves neat, clean and organised through visual merchandising
Rotated stock on shelves, reducing stock waste and minimizing store losses
Replenished items and organised displays to keep stock looking professional
Operated register to process payments via cheque, cash and cards
Shared new products and promotions with customer to encourage sales
Advised customers on product range, price, delivery, warranties and product use
Assisted in annual stocktaking through counting, record-keeping and documenting
Demonstrated products to customers to show features and promote items.

Education

APA Loans -

Institute of Banking

2024.01 -

Bachelors of Business Studies - Business

Griffith College

Dublin

11.2022