Hannington Maisiba
Dubai,United Arab Emirates
Summary
Ambitious individual equipped with high-level business acumen and history of leadership. Works collaboratively with teams to achieve goals and improve performance. Thrives in fast-paced environments with strong time management and prioritization skills.
Overview
16
16
years of professional experience
11
11
years of post-secondary education
Work History
Service Center in Charge
11.2017 - 10.2024
- Provide after-sale service and Technical support to customers (Monthly/Weekly reports)
- Tie workflow to schedule
- Manage all Customer, repair, maintenance and test tasks
- Diagnose errors or technical problems Coffee machines, Mixer/Grinder, Gas Stoves, Luggage and determine proper solutions
- Produce timely and detailed service reports
- Document processes
- Follow all company procedures and protocols
- Cooperate with sales team and share information across the organization
- Comprehend customer requirements and make appropriate recommendations/briefings
- Build positive relationships with customers
- Charge and issue receipt customers when warranty is voided/expired.
Merchandiser
08.2016 - 11.2017
- Produce supermarket sales by providing point-of-purchase and shelf management services
- Determine call schedule by reviewing priorities
- Maintain customer relationships by visiting with store managers, department managers
- Maintain store shelves by observing displays of company products
- Maintain inventory by restocking shelves with product from inventory
- Complete call report by observing display and pricing of competitors' products
- Help field sales representatives
- Provide information by reporting growth, expansion, or closing of supermarkets in assigned territory
- Maintain quality results by following and enforcing standards
- Update job knowledge by participating in educational opportunities; reading professional publications.
Aviation Security Agent
10.2010 - 08.2016
- Access Control: Control access and movement of people and vehicles entering restricted areas in order to ensure adherence to security controls
- Screen passengers and luggage with use of X- Rays, walk through, hand held metal detector, Explosive Trace Detection and physical security checks to ensure no unauthorized items and persons pass through for security reasons
- (KCAA CERTIFIED)
- Control passengers and other airport user's access to the restricted and controlled areas to determine whether they have been authorized
- Aircraft search and guarding: Conduct physical inspection (Security) of the internal and external areas of an aircraft
- Cargo and Baggage escorts
- Directing and giving information to Passengers and report any complaints
- Baggage sorting (baggage make-up in terms of class of travel and destination)
- Security investigative duties
- Reporting all accidents and incidents
- General Duties as may be directed.
Housekeeping attendant
Gusii Storm Hotel
Kisii, Kenya
03.2009 - 10.2010
- Removed used towels and bedding, replaced with new and reset spaces to professional standards.
- Kept floors clean with regular sweeping, vacuuming and mopping.
- Vacuumed carpeted areas and mopped hard floors.
- Polished glass, mirrors and metal items to attractive shine.
- Delivered extra linen and toiletries to meet guest needs.
- Cleaned surfaces to preserve professional standards and minimise infection risks.
- Secured guest rooms after performing housekeeping services.
- Followed health and safety standards governing correct use of chemicals.
- Reported maintenance issues for prompt resolution.
Education
Kenya Certificate of Secondary Education -
The Nyambaria School
Kisii,Kenya 01.2005 - 11.2008
Kenya Certificate of Primary Education -
Ikobe Primary School
Kisii,Kenya 01.1998 - 11.2004
Skills
- Customer Service
- Sales expertise
- Inventory control
- Order processing
- Merchandising expertise
Personal Information
- Passport Number: BK690278
- Gender: Male
- Nationality: Kenyan
- Marital status: Married
Languages
English
Fluent
Swahili
Advanced
Affiliations
- Playing Soccer
- Traveling
References
References available upon request.
Timeline
Service Center in Charge
11.2017 - 10.2024
Merchandiser
08.2016 - 11.2017
Aviation Security Agent
10.2010 - 08.2016
Housekeeping attendant
Gusii Storm Hotel
03.2009 - 10.2010
Kenya Certificate of Secondary Education -
The Nyambaria School
01.2005 - 11.2008
Kenya Certificate of Primary Education -
Ikobe Primary School
01.1998 - 11.2004
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