Hannington Ondari Maisiba
Dubai
Overview
15
15
years of professional experience
1
1
Certification
Work History
Retail Sales Merchandiser
Aal Amir Group
05.2025 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Spearheaded seasonal merchandise transitions to ensure smooth execution of floor sets while minimizing disruption to customers'' shopping experience.
- Folded and arranged merchandise in attractive displays to drive sales.
- Analyzed sales data to identify best-selling products and optimize merchandise placement within the store layout.
- Maintained open communication with store associates, fostering a positive work environment focused on achieving shared goals.
- Served as a product expert, utilizing in-depth knowledge to upsell items and exceed customers'' expectations, resulting in increased overall sales.
- Monitored competitor strategies and adjusted merchandising plans accordingly to maintain a competitive edge in the market.
Senior Customer Service Agent
Emirates Group (Trans guard LLC)
07.2024 - Current
- Use the Echo software to check-in PAX to their respective chauffeurs and locations
- Dispatch PAX according to their class of travel, proximity and personal requirements.
- Manage high-volume customer queries simultaneously through effective multitasking.
- Handle requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Act as first point of contact for customer issues and queries.
- Handle customer complaints, providing appropriate solutions to guarantee positive outcomes
Service Centre In-Charge
Abu Issa Holding
11.2018 - 10.2023
- Provide after-sale service and Technical support to customers (Making and receiving calls-Monthly/Weekly reports)
- Manage all Customer, repair, maintenance and test tasks
- Diagnose errors or technical problems Coffee machines, Mixer, Grinder, Gas Stoves, Luggage and determine proper solutions
- Produce timely and detailed service reports Follow all company procedures and protocols
- Cooperate with sales team and share information across the organization
- Comprehend customer requirements and make appropriate recommendations/briefings
- Build positive relationships with customers
- Charge and issue receipt customers when warranty is voided/expired
- Managed a group of merchandisers (Technical trainees)
Merchandiser cum Salesman
Abu Issa Holding
08.2016 - 11.2018
- Produce supermarket sales by providing point-of-purchase and shelf management services
- Check for stock at other branches or order requested stock for customers
- Determine call schedule by reviewing priorities
- Maintain customer relationships by visiting with store managers, department managers
- Maintain store shelves by observing displays of company products
- Maintain inventory by restocking shelves with product from inventory
- Complete call report by observing display and pricing of competitors’ products
- Check, record and maintain goods expiry reports
- Provide information by reporting growth, expansion, or closing of supermarkets in assigned territory
- Maintain quality results by following and enforcing standards
Aviation Security Supervisor
Swissport-Kenya Limited
10.2010 - 07.2016
- Access Control: Oversee Guards and Security Agents Control access and movement of people and vehicles entering restricted areas in order to ensure adherence to security controls
- Screen passengers and luggage with use of X-Rays, walk through, hand held metal detector, Explosive Trace Detection and physical security checks to ensure no unauthorized items and persons pass through for security reasons (KCAA CERTIFIED)
- Control passengers and other airport user’s access to the restricted and controlled areas to determine whether they have been authorized
- Aircraft search and guarding: Conduct physical inspection (Security) of the internal and external areas of an aircraft Cargo and
- Baggage escorts: Supervised Security Agents in Day to day Pax Luggage escorts while overseeing a smooth and secure transfers.
- Directing and giving information to Passengers and report any complaints
- Baggage sorting (baggage make-up in terms of class of travel and destination) Security investigative duties
- Book, Process and follow up on all accidents and incidents as reported to me by my subjects.
Education
Diploma - Information Technology(Hardware)
Intro-Technology Computer College
12.2011
Bachelor of Business Information Technology - Business Information Technology
Jomo Kenyatta University of Agriculture An Technology
Nairobi,KE06-2014
High School Diploma - The Kenya Certificate of Secondary Education
The Nyambaria School
11.2008
Skills
- MS Office
- Defensive Driving
- Security Surveillance
- Customer Service
- Merchandise presentation
- Brand awareness
- Pricing strategy
- Product merchandising
- Store layout planning
- Retail display setup
- Plan-o-gram creation
References
Asif, Shahabdeen, Mr., asif.shahabdeen@abuissa.com, +97431218048, Abu Issa Holding
Training
- Oct 2010 - May 2011 Aviation Security(AvSec, DGR) East African School of Aviation
- Threats to Aviation
- Security Screening
- Dangerous Goods handling
Certification
- Certified Civil Aviation Security Screener, Kenya Civil Aviation Authority-2012
Summary
Customer service professional with proven track record in delivering exceptional client support and resolving issues effectively. Known for strong teamwork and achieving high customer satisfaction rates. Reliable, adaptable, and skilled in conflict resolution and process optimization.
Languages
English
Bilingual or Proficient (C2)
s
Timeline
Retail Sales Merchandiser
Aal Amir Group
05.2025 - Current
Senior Customer Service Agent
Emirates Group (Trans guard LLC)
07.2024 - Current
Service Centre In-Charge
Abu Issa Holding
11.2018 - 10.2023
Merchandiser cum Salesman
Abu Issa Holding
08.2016 - 11.2018
Aviation Security Supervisor
Swissport-Kenya Limited
10.2010 - 07.2016
High School Diploma - The Kenya Certificate of Secondary Education
The Nyambaria School
Diploma - Information Technology(Hardware)
Intro-Technology Computer College
Bachelor of Business Information Technology - Business Information Technology
Jomo Kenyatta University of Agriculture An Technology
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