Hansen Ashok
Dubai,United Arab Emirates
Summary
Diligent and committed, who is prepared to put in the time and effort necessary to complete a task to the best of my ability. Seeking to leverage my expertise in consultancy, data handling and customer service abilities to contribute to the success of a dynamic organization. Committed to delivering innovative solutions and achieving measurable results.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work history
Researcher (internship)
Elev8 Consultancy
Dubai, UAE
2023.01 - 2023.04
- Updated stakeholders on progress of research projects, conveying technical information in easily-digestible formats.
- Presented research findings with clear communication and data visualisation skills.
- Reviewed academic literature and prepared concise summaries.
- Gathered information from multiple trusted sources.
- Manipulated qualitative and quantitative data to identify trends and generate actionable insights.
- Identified research inefficiencies and implemented or recommended improvements to enhance integrity of research studies.
- Prepared and organized resources to carry out research as planned.
- Analyzed data to spot patterns, trends and outliers and formulated solid conclusions.
Customer service representative (internship)
BORDERS Dubai Hills Mall
Dubai, UAE
2022.07 - 2022.09
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Boosted monthly sales revenue by skillfully promoting diverse product and service options.
- Managed high-volume customer queries simultaneously through effective multitasking.
Researcher (internship)
Westford University College
Dubai, UAE
2021.12 - 2022.02
- Led a project solo to evaluate the change management in the workplace in Accenture, Dubai
- Collected primary data by engaging with the employers and conducted surveys to understand employee productivity during the change.
- Reviewed academic literature and prepared concise summaries.
Education
Bachelor of Arts (HONs) - International Business
Liverpool John Moores University
UAE 2020.09 - 2023.07
High School Diploma - Business Commerce
Al Ameer English School
UAE /2018 - /2020
Diploma - Practical Time Series Analysis
The State University of New York
Online 2023.09 -
Foundation degree - Course on Luxury Brand Management
Bocconi University
Online 2023.06 - 2023.08
Diploma - Food & Beverage Management
Bocconi University
Online 2022.10 - 2023.12
Skills
- Microsoft Office (Excel, Word, PowerPoint)
- Analytical research
- Applied research
- Data collection and organization
- Data analysis
- Time keeping
- Complaint resolution
- Customer service
- Excellent written and verbal communication
- People management
Languages
English
Fluent
Hindi
Intermediate
Malayalam
Fluent
Timeline
Diploma - Practical Time Series Analysis
The State University of New York
2023.09 -
Foundation degree - Course on Luxury Brand Management
Bocconi University
2023.06 - 2023.08
Researcher (internship)
Elev8 Consultancy
2023.01 - 2023.04
Diploma - Food & Beverage Management
Bocconi University
2022.10 - 2023.12
Customer service representative (internship)
BORDERS Dubai Hills Mall
2022.07 - 2022.09
Researcher (internship)
Westford University College
2021.12 - 2022.02
Bachelor of Arts (HONs) - International Business
Liverpool John Moores University
2020.09 - 2023.07
High School Diploma - Business Commerce
Al Ameer English School
/2018 - /2020