Hany Dawod
Abu Dhabi
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Supervisor-Logistics
Tawzea Distribution & Logistics services, United Printing & Publishing
01.2016 - 05.2022
- Supported Supervisor by preparing production reports and collating quality documentation.
- Revised work practices to improve efficiency, boost quality and meet production goals.
- Submitted documentation and reports to upper management.
- Coordinated with day shift supervisor to balance staffing as workloads changed.
- Recommended changes to policies and procedures to maximize team efficiency and productivity.
- Trained assembly finishers and evaluated quality of work.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled day-to-day customer contact via phones, faxes and emails.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Worked flexible schedule and extra shifts to meet business needs.
Merchandiser
Abu Dhabi, Abu Dhabi Media-Distribution Department
01.2010 - 01.2016
- Checking publication quantities in outlet
- Updated pricing and signage to complete product displays and educate customers.
- Verified products appeared at correct locations in proper quantities.
- Refill of sold-out publications
- Collection of returns (unsold quantities) from outlets
- Collecting debts from retails outlets, cooperate and government organizations
- Follow up on pending payments status and prepare daily reports
- Delivering exclusive quantity of publications to governmental organization
- Monitor Newsboys attendance to ensure distribution is completed on targeted time
- Full knowledge and monitory of sales pattern of each outlet at any given point of time
- Monitoring development of handled region and identify potential outlets
- Build up positive relationship with retailer
- Assemble and analyses operational data from field
- Assist in promotion campaigns
- Assist supervisor with preparing daily operation report.
Fleet Coordinator Supervisor
Middle East com.
02.2005 - 11.2009
- Carried out day-day-day duties accurately and efficiently.
- Develop new business relationships by searching and obtaining referrals and benefiting from all existing sources
- Coordinate repairs, recalls and all scheduled maintenance of vehicles as needed
- Prospecting all potential business users and maintaining accurate records of future
communication - Maintain inventory of spare parts and tires
- Maintaining synthetic database using agreed-upon systems to provide regular reports showing activities, communications, progress of sales operations, sales analysis, potential areas of sale, and profit opportunities.
- Make sure all paperwork inside vehicles is current i.e., registrations, insurance cards.
- Providing regular information on matters relating to vehicle fleet and company sales.
- Using planned daily, monthly and weekly communication program for sales, follow-up system and prospecting for customer to create reports on all sales activities.
- Maintain complete knowledge of all major competitors' products, parts, prices and features, stay informed of problems affecting automotive industry and gather customer information.
- Assist in developing strategy to increase business by around 10% as per business/growth plan.
- Create main roles and appointments.
Education
Faculty of Industrial Education
2006
Graduation Project: Friction Stir Welding
Quality Control
Skills
- Managing Operations and Efficiency
- Technical Proficiency
- Departmental Support
- Scheduling and Coordinating
- Employee Coaching and Motivation
- Administrative Oversight
- Administration and Reporting
- Managing Employee Relations
- Performance Tracking and Evaluations
- Issue and Conflict Resolution
- Vendor Performance Monitoring
- Shipping and Receiving Oversight
- Customer Trend Analysis
- Operational Records Review
- Operating Procedures and Policies
Certification
Rutgers the State University of New Jersey
Travel, diving, reading, fishing, swimming
.
Languages
Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Assistant Supervisor-Logistics - Tawzea Distribution & Logistics services, United Printing & Publishing
01.2016 - 05.2022
Merchandiser - Abu Dhabi, Abu Dhabi Media-Distribution Department
01.2010 - 01.2016
Fleet Coordinator Supervisor - Middle East com.
02.2005 - 11.2009
B.Sc. Production Technology - , Faculty of Industrial Education
Diploma of Technology Development – - , Quality Control
Diploma of Formulations Mechanic - ,
Rutgers the State University of New Jersey
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