Hany Roushdy
Dubai,UAE
Summary
Motivated Leader with excellent business acumen and broad experience across finance and operations roles. Highly adaptable and self-motivated leader with proven ability to manage diverse stakeholders. Offers strong analysis and innovation to identify solutions to challenging problems. Collaborative team player with excellent interpersonal, communication and conflict resolution skills.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
Work History
Area Manager
Baker street Hospitality
Dubai, United Arab Emirates
05.2023 - Current
- Conducted training sessions to educate employees on best practices and procedures, increasing team performance.
- Drove revenue increases and team morale by developing and deploying incentivized sales contests.
- Transformed underperforming teams into productive, profitable teams, increasing sales by 8%.
- Resolved conflicts promptly to promote positive environments for customers.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Approached new tasks and projects with enthusiasm and passion, increasing employee motivation and morale.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Prepared and presented reports, strategies and recommendations for consideration by senior management.
- Analysed sales to identify top-performing products.
- Planned and managed resources and budget to support and deliver objectives.
Restaurant Manager
Baker street Hospitality
Dubai, United Arab Emirates
02.2022 - 04.2023
- Take the responsibility for the bussines performance of the outlet
- Developed, implemented and communicated business plans to promote profitable food and beverage sales.
- Analyze and plan the outlet sales level and profitability
- Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
- Doing the hiring process for the restautant
- Managing supplieires
- Evaluate the team performance ,coach and provide feedback to improve produc vity
- Follow up on customers orders for dine in and delivery are being served on me
- Set and ensures restaurant KPIs
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
Restaurant Manager
Kuwait Food Company ( Americana
Dubai, United Arab Emirates
01.2016 - 01.2022
- Kfc at Americana group Manage Delivery systems to ensure all
- Delivery
- KPIs are consistently met (Trade Zone Analysis, In store me, Peak Readiness Prepara on) Maintain highest level of Food
- Safety Compliance and Local Health standards in the restaurants
- Maintain standard opera ng procedures
- Consistently in terms of
- Receiving and Storing, Breading, Packing & Bagging for all products in the restaurant Ensures that all equipment's are u lized as per standard; opening and closing procedures, preven ve maintenance and proper daily use Maintain high level of safety and security in the restaurants using approved tools
- Uses all Business Skills tools
- Make each customer a "Happy
- Customer"
- Train and mo vate team to exhibit 101% guest
- Sa sfac on Manage Labour Cost effec vely, ensure op mum
- Level is reached and monitored consistently
- Daily/Weekly &
- Monthly Inventory Review & Reconcile COG variances and take
- Immediate ac on to ensure
- Food Cost is on op mum level
- Spot check cashiers per shi Waste Management Employee Meals daily tracking
Assistant Manager
Kuwait Food Company ( Americana)
Dubai, United Arab Emirates
03.2013 - 12.2015
- Built customer relationships with consultative sales approach.
- Trained staff on best practices to achieve optimal productivity.
- Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
- Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
Education
Bachelor's degree - Hospitality and Hotel Managment
MINIA UNIVERSITY
Egypt 06.2008 - 06.2016
Skills
- Sales strategies
- Business development and planning
- Order management
- Employee management
- Key Performance Indicator monitoring
- Just In Time stock control
- Mentoring and coaching
- Talent review
- Customer service
- Product knowledge
- Controlling costs
- Operations coordination
- Staff development
Languages
English
Fluent
Arabic
Native
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Area Manager
Baker street Hospitality
05.2023 - Current
Restaurant Manager
Baker street Hospitality
02.2022 - 04.2023
Restaurant Manager
Kuwait Food Company ( Americana
01.2016 - 01.2022
Assistant Manager
Kuwait Food Company ( Americana)
03.2013 - 12.2015
Bachelor's degree - Hospitality and Hotel Managment
MINIA UNIVERSITY
06.2008 - 06.2016
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