Hanzala Qazi

• Managed client portfolios with diligence, resulting in high customer satisfaction.
• Identified high-potential investment opportunities to boost client returns.
• Provided insightful advice on property management, enhancing client portfolio performance.
• Utilised expert knowledge of the local housing market to accurately value properties.
• Developed marketing materials to promote property listings effectively.

• Entities and pursued new sales opportunities through networking and research.
• Built and maintained relationships with clients, resulting in increased customer retention.
• Conducted product presentations and demonstrations for prospective clients.
• Negotiated contracts and closed deals to meet or exceed sales targets.
• Developed and implemented a new sales strategy that resulted in a 40% increase in annual revenue within the first year.
• Managed and expanded a portfolio of over 100 client accounts, including Fortune 500 companies, achieving a 95% client retention rate.
• Led a team of 15 sales professionals, providing training and mentorship that contributed to a 25% increase in team sales productivity.
• Negotiated and closed deals worth over $5M, setting a new company record for the largest contract won.

• Supervised and monitored production processes to ensure smooth operations.
• Demonstrated an understanding of marketing principles and applied them to practical scenarios.
• Reported on key activities and ensured seamless communication with the team.

• Promptly handled an average of 80 customer inquiries and complaints per day with a 96% customer satisfaction rate.
• Maintained a knowledge base of the evolving product offerings, and improved customer retention by 9% by proactively recommending new products to existing customers.
• Documented customer interactions to reduce on-boarding time by 15% when new customer service representatives interact with customers.
• Maintained up-to-date customer records in HubSpot CRM while interacting with customers across email, phone, and social media.
• Increased average customer order size for new customers by 14% by understanding needs and recommending the right products.

- Welcomed guests warmly and ensured comfortable check-in/check-out experiences.

- Provided personalized service and responded to guest needs promptly and professionally.

- Assisted in room service and event setup, demonstrating teamwork and attention to detail.

- Maintained a high standard of hygiene, safety, and presentation in guest-facing areas.

- Handled complaints with empathy and efficiency, enhancing overall guest satisfaction.