Haotian Zheng
Fresh Graduate
Dubai
Summary
I'm a recent graduate from Business and Hotel Management School (B.H.M.S.), earned a dual MBA and MSc degree in July 2026, accredited by Robert Gordon University. Have spent approximately five years studying hospitality and business management at B.H.M.S. From 2024 to 2026, I have completed two internships at B.H.M.S., I learned related knowledge and experiences on handling multitasks whether with guests or colleagues. More details are shown below. In 2020, as COVID-19 broke out, joined an advertising company in Dubai to acquire relevant knowledge of advertising, video editing, and management of files, before returning to Switzerland. I'm a hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help the team achieve company goals. Besides, I'm a multitasker with a strong work ethic, and excellent collaboration abilities. Always ready to aid the team in every way possible. Meanwhile, I'm always expect to be a dedicated teammate, and willing to learn new, creative techniques for various responsibilities.
Overview
3
3
years of professional experience
Work History
Front Office Trainee
Business and Hotel Management School
10.2025 - 03.2026
- Greeted incoming visitors and guests professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, and scanning documents.
- Resolved guest problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines, especially at .
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted with onboarding new students and securing paperwork completion.
- Corresponded with clients through email, telephone, or postal mail.
Front Office Trainee
Business and Hotel Management School
04.2024 - 09.2024
- Input data into spreadsheets and databases.
- Enhanced guest satisfaction by providing exceptional front desk service and addressing inquiries promptly.
- Maintained accurate records of guest reservations, payments, and special requests for improved organization and communication among team members.
- Ensured smooth communication between front office staff and other departments, fostering a collaborative work environment.
- Processed incoming and outgoing mail and packages according to established procedures.
- Edited documents to keep company materials free of grammar errors.
- Edited and proofread documents for accuracy and completeness.
- Assisted with onboarding of new employees.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized office management software to record and track customer information.
Intern
Grand Mercure Dubai City
09.2022 - 02.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Collected room deposits, fees, and payments.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Improved data privacy compliance with meticulous management of sensitive information.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Contributed to a positive work environment by maintaining a professional demeanor and collaborating effectively with team members across departments.
- Preserved guest privacy and security through strict adherence to data protection policies when handling personal information or payment details.
Education
MBA - Global Business Management
Business And Hotel Management School
Lucerne, Switzerland 04.2001 -
Master of Science - Global Business Management
Business And Hotel Management School
Lucerne, Switzerland 04.2001 -
Bachelor of Arts - Global Business Management
Business And Hotel Management School
Lucerne, Switzerland 04.2001 -
Skills
Documentation and reporting
Document management
Data inputting
Team collaboration
Interpersonal skills
Attention to detail
Microsoft office
Front desk operations
Information protection
Office equipment operations
Call answering and routing
Adaptability and flexibility
Additional Information
๐๐๐๐ ๐ฌ๐ญ๐ฎ๐๐๐ง๐ญ๐ฌ ๐ฐ๐ข๐ง ๐๐ญ ๐๐๐๐๐ ๐๐๐๐ ๐ข๐ง ๐๐๐จ๐ญ๐ฅ๐๐ง๐
Represented Business and Hotel Management School and joined the 21st COEUR Idea Generation Workshop hosted by Robert Gordon University in Scotland, inspiring a solution for the digital tourism app for international students. And won "Best Presentation" as a team.
Timeline
Front Office Trainee
Business and Hotel Management School
10.2025 - 03.2026
Front Office Trainee
Business and Hotel Management School
04.2024 - 09.2024
Intern
Grand Mercure Dubai City
09.2022 - 02.2023
MBA - Global Business Management
Business And Hotel Management School
04.2001 -
Master of Science - Global Business Management
Business And Hotel Management School
04.2001 -
Bachelor of Arts - Global Business Management
Business And Hotel Management School
04.2001 -