Summary
Overview
Work History
Education
Skills
Languages
Social Work
Hobbies and Interests
References
Timeline
Generic
Hardeep Singh

Hardeep Singh

Jammu

Summary

  • I aim to secure a role in an organization where I can apply my current skills and knowledge while cultivating new abilities and gaining hands-on experience. This endeavor is driven by my commitment to fostering both personal and professional growth in my career journey.
  • A results-driven and industrious professional with aspirations to secure a stable position within an organization, where I can apply my existing knowledge and acquire new skills.
  • Demonstrating proficiency in technical support and service, I have consistently delivered swift resolutions to both internal and external customers.
  • Possessing a comprehensive understanding of troubleshooting, installation, and deployment, I have successfully managed various aspects related to Laptops, PCs, Mobile devices, and Printers.

Overview

5
5
years of professional experience

Work History

Supervisor

Pratap technocrats Pvt Ltd.
06.2022 - 12.2022
  • Managed the of 59 teams, comprising 295 team members, ensuring the effective allocation of 79+ vehicles
  • Oversaw the distribution and maintenance of materials, including Fiber routers, wires, cables, gum boots, safety jackets, and power meters
  • Advised on optimal techniques for swift resolution during breakdowns of wire/network links
  • Submitted invoices to designated authorities in the Military cantonment for approvals and payments
  • Monitored operations to ensure strict adherence to service level standards, as well as company and departmental policies and procedures
  • Enforced compliance with organizational policies, tracked employee attendance, and ensured adherence to work procedures
  • Prepared comprehensive monthly and annual performance reports
  • Maintained availability for addressing agents' questions and concerns, handling calls from clients requiring supervisor assistance
  • Reviewed all call reports and played a key role in training new employees
  • Provided constructive feedback and positive communication to motivate agents, conducting regular staff meetings
  • Communicated company policy and procedure changes to agents, ensuring adherence
  • Kept senior management informed about recurring issues or problems, preparing monthly, quarterly, and annual reports
  • Set and monitored targets and goals on a weekly, monthly, and yearly basis
  • Demonstrated a keen understanding of new technologies, products, and implementation processes within the company
  • Effectively troubleshooted application issues, collaborating with technology partners and vendors
  • Reported, opened, and closed incidents, meticulously documenting all occurrences
  • Acted as a mediator and central source of information flow for customer and network problems
  • Managed and maintained monitoring tools for smooth operation, making quick decisions often with limited information
  • Provided data and reporting of Key Performance Indicators (KPIs) and trends to management in ad-hoc, weekly, monthly, and as-needed intervals
  • Determined root causes of issues and communicated findings appropriately to both internal and external customers.

System Operator

AK Engineers & Contractors
06.2021 - 01.2022
  • Efficiently collected and meticulously entered data into databases, maintaining precise records of crucial company information
  • Timely insertion of client and account data by inputting both text-based and numerical information from source documents
  • Compiled, verified the accuracy, and prioritized information, preparing source data for computer entry
  • Conducted thorough reviews of data for deficiencies or errors, correcting any incompatibilities and validating output
  • Conducted research to obtain additional information for incomplete documents and applied data program techniques and procedures
  • Generated reports, stored completed work in designated locations, and executed backup operations as necessary
  • Managed the scanning of documents and printing of files as needed, ensuring the confidentiality of information
  • Responsively addressed queries for information and facilitated access to relevant files
  • Complied with data integrity and security policies, upholding strict confidentiality standards
  • Ensured the proper use of office equipment and promptly addressed any malfunctions, maintaining a smooth workflow.

System Administrator

The Henson Group
06.2018 - 08.2019
  • Successfully fulfilled the role of System Administrator for IAAS Business, overseeing essential functions and ensuring optimal system performance
  • Stepped in as a Help Desk technician for Henson Group when needed, providing efficient technical support
  • Demonstrated proficiency in maintaining Windows systems, encompassing configuration and vigilant monitoring
  • Collaborated with the team to implement strategies that resulted in notable reductions in equipment costs
  • Spearheaded the creation of a comprehensive knowledge database focused on problem resolution, fostering streamlined troubleshooting processes
  • Exhibited expertise in system security practices and implemented robust protocols for data backup and recovery.

Education

Bachelor of Computer Application (BCA) -

Sabarmati University (Formerly Calorx Teachers’ University)

Class XII -

NBSM Hr. Sec. School

Hardware and Networking + Cloud -

Jetking Learning Center, Jammu

Microsoft Azure Administrator Associate (AZ-103) -

Rooman Technologies Learning Center, New Delhi

Skills

  • Record management
  • Team management
  • Inventory management
  • Material distribution and handling
  • Report
  • Monitoring
  • Supervising
  • Data Entry
  • Security
  • Access Management
  • Customer Support
  • Microsoft 365
  • Azure
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Outlook
  • Microsoft Teams
  • Communication and interpersonal skills
  • Decision making and problem solving
  • Creative and critical thinking
  • Time management

Languages

English
Hindi
Punjabi

Social Work

  • Save Animals and Value Environment NGO, August 2016, Present, Active Member: Engaged as an active member of S.A.V.E, a non-profit organization dedicated to animal welfare and environmental conservation., Fundraising: Instrumental in fundraising activities to support the organization's initiatives., Animal Welfare: Actively involved in fostering cats and dogs, contributing to the well-being of these animals., Community Outreach: Dedicated efforts towards feeding stray animals, promoting community awareness on animal welfare issues., Advocacy and Outreach: Involved in promoting the organization's mission through various channels., Donation Initiatives: Committed to donating resources for the betterment of animals and the environment., Public Relations: Participating in advertising campaigns to raise awareness and garner support for the cause.
  • Helping Hand Comrade NGO, April 2021, Present, Donation Support: Actively contributing through donations to support the initiatives of Helping Hand Comrade NGO., Promotional Activities: Engaging in promotional efforts to increase awareness and support for the organization's causes., Advertising Campaigns: Participating in advertising campaigns to amplify the visibility of Helping Hand Comrade NGO and its charitable endeavors.

Hobbies and Interests

  • Animal Welfare: Passionate about feeding and playing with stray animals, contributing to their well-being.
  • Music Appreciation: Enjoying and exploring various genres of music as a leisure activity.
  • Driving: Finding relaxation and joy in driving, exploring new routes and destinations.
  • Online Gaming: Engaging in online gaming as a recreational pastime.
  • Entertainment Enthusiast: Watching movies and web series on OTT platforms for entertainment and cultural enrichment.

References

References available on request

Timeline

Supervisor

Pratap technocrats Pvt Ltd.
06.2022 - 12.2022

System Operator

AK Engineers & Contractors
06.2021 - 01.2022

System Administrator

The Henson Group
06.2018 - 08.2019

Bachelor of Computer Application (BCA) -

Sabarmati University (Formerly Calorx Teachers’ University)

Class XII -

NBSM Hr. Sec. School

Hardware and Networking + Cloud -

Jetking Learning Center, Jammu

Microsoft Azure Administrator Associate (AZ-103) -

Rooman Technologies Learning Center, New Delhi

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Hardeep Singh