Hardik Hasmukhbhai Gondaliya
Dubai,UAE
Summary
Dynamic and results-driven professional with extensive expertise in sales proficiency, account management, and customer relations. Demonstrates a strong ability to conduct research and due diligence, alongside a proven track record in training programs and staff management. Adept at training and mentoring teams to achieve organisational goals, with a focus on enhancing operational efficiency. Career aspirations include leveraging skills in software proficiency to drive business growth and innovation.
Driven professional with natural talent for leadership and problem-solving. Proficient in customer communication and team management, with knack for resolving conflicts and enhancing customer satisfaction. Committed to fostering positive environment that drives team performance and elevates customer experiences.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work history
Customer Support Manager
TPG Marketing Managment
09.2021 - 09.2023
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
- Led and executed customer support team strategy to reach company support goals.
- Identified call trends to improve efficiency, reduce problem calls and suggest solutions to upper management.
- Analyzed product information to verify accuracy and drive corrective actions to closure.
- Discovered and resolved complex customer issues to reduce negative impact to business outcomes.
- Liaised with marketing team to define customer outreach strategy to optimize customer engagement.
Admin Executive
TPG Marketing Management
Dubai, UAE
03.2022 - 04.2023
- Coordinated travel arrangements for executive team, reducing stress.
- Maintained office inventory by regular stock checks and orders.
- Scheduled appointments whilst managing unexpected changes smoothly.
- Updated company database regularly for accurate record-keeping.
- Collaborated on company initiatives with cross-functional teams.
Production Manager
LANDLINE GENERAL TRADING LLC.
05.2019 - 08.2021
- Reviewed work for quality and compliance with company standards and design specifications.
- Resolved issues quickly to maintain productivity goals.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.
- Monitored team budgets to keep projects on task and avoid waste.
- Estimated labor requirements to support anticipated workload.
- Managed internal operational standards and productivity targets.
- Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
Education
BBA - Banking And Financial Support Services
PARUL UNIVERSITY
High School - 12th
SHARDA VIDYA MANDIR HIGH SCHOOL - SIMAR
Porbandar 06.2015 - 03.2016
Skills
- P>Sales Proficiency
- P>Proficient in [Software]
- P>Research and Due Diligence
- P>Training Programs
- P>Customer Relations
- P>Account Management
- P>Training and Mentoring
- P>Staff Management
Personal Information
Title: Customer Support Manager Https://intlphotos.blob.core.windows.net/photos/in/06013518-e6a6-4d44-a940-eeac5da83e41.jpeg?0.045196106877238185
Custom
4,3,3,4,3,3,2,3
Timeline
Admin Executive
TPG Marketing Management
03.2022 - 04.2023
Customer Support Manager
TPG Marketing Managment
09.2021 - 09.2023
Production Manager
LANDLINE GENERAL TRADING LLC.
05.2019 - 08.2021
High School - 12th
SHARDA VIDYA MANDIR HIGH SCHOOL - SIMAR
06.2015 - 03.2016
BBA - Banking And Financial Support Services
PARUL UNIVERSITY
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