Hareb Al Jneibi

Provided online customer assistance and coordinated settlements, enhancing customer experience.

Resolved customer complaints and issues at front desk, ensuring satisfaction and retention.

Follow up with management and customers to obtain necessary approvals.

Met department goals consistently through organised management of daily workload.

Conducted regular visits to branches to collect feedback from branch managers.

Provided training to new joiners on customer service practices and workplace culture.

Collaborated with teams across multiple locations, effectively managing varying shift schedules to ensure seamless operations.

Completed PEC full training, gaining comprehensive knowledge and skills for program requirements.

Completed craft course in electrical and mechanical engineering, enhancing technical expertise.