Hareesh Dyavanapelli

Resolved customer complaints promptly, improving overall service quality.

• Enhanced guest satisfaction by managing front office operations efficiently.
• Ensured smooth check-in and check-out for guest convenience.
• Managed room bookings and cancellations to ensure maximum occupancy.
• Facilitated staff training sessions to uplift service standards.
• Liaised with different departments effectively, ensuring seamless hotel operations.
• Maintained up-to-date knowledge of local events and attractions to assist guests accordingly.
• Monitored inventory of office supplies, preventing any operational disruptions due to shortage.
• Developed duty rosters for staff to ensure adequate coverage during peak times.
• Managed emergency situations calmly, guaranteeing guest safety and wellbeing.
• Conducted regular inspections of public areas, maintaining impeccable presentation standards.

• Analyze rate variance report to ensure rooms revenue control,

• Ensure that front line staff comply with marketing techniques, and maximise sales.

• Check billing instructions, monitor guest credit and act upon any discrepancies

• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge discounts and rebates.

• Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies

• Maintained high standards of accuracy and quality in data entry and recordkeeping.
• Resolved team conflicts and assisted with identified problems to maintain sense of teamwork.
• Conducted individual appraisals, set KPI targets, and devised professional development plans to improve staff performance.
• Oversaw recruitment for clerical staff, accounting and operations teams.
• Improved efficiency by streamlining front office processes using latest software tools.
• Delivered exceptional customer service whilst handling telephone inquiries promptly.
• Enforced clerical team compliance with industry best practices and internal policies.