Summary
Overview
Work history
Education
Skills
Languages
Timeline
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HARI KRISHNAN

HARI KRISHNAN

DUBAI,UAE

Summary

Experienced professional with expertise in customer relationship management using Dynamics 365, Focus & Sage Sofware, proficient in purchase order handling, order processing, and stock monitoring. Demonstrates effective communication and complaint handling skills, with a strong proficiency in Salesforce software. Committed to enhancing operational efficiency and customer satisfaction through meticulous attention to detail and strategic problem-solving.

Overview

10
10
years of professional experience

Work history

Sales order processor

Elite Global Fresh Trading
Dubai, UAE
05.2023 - Current
  • Processing Daily Sales Orders for B2B and B2C .
  • Building and maintaining strong Customer relationships.
  • Coordinate with the sales team on new items and Market availability.
  • Monitoring Stock levels and aligning customer orders accordingly.
  • Assisting in resolving customer issues and enquiries
  • Providing feedback to the sales team in customer preference and trends.
  • Resolving customer queries regarding orders, boosting customer relations and loyalty.
  • Detected errors in sales orders, reducing potential business losses.
  • Adhere strictly to company policies whilst processing sales orders, ensuring compliance at every stage.
  • Collaborate closely with logistics teams for expedited deliveries.
  • Tracking shipment status diligently; allowed customers to receive timely updates on their purchases.

Customer service representative

Barakat Group of Companies
Abu Dhabi, Dubai
03.2017 - 04.2023
  • Prepared sales invoice and weekly consolidated invoices for major hospitality clients
  • Provided after sales service and support via telephone and email
  • coordinated with Operations and Purchasing department for the timely delivery of items
  • Handled invoice postings, returns and credit notes using the software Focus.
  • Collaborated with the accounts departments to resolve billing errors and payment follow ups.
  • Onboarded new customers into the system by uploading price details.
  • Improved customer satisfaction by effectively handling complaints and inquiries.

Stock Trader

Capstocks and Securities Pvt LTD
Kerala, India
04.2015 - 03.2017
  • Continually updated knowledge on regulatory changes affecting stock trading activities.
  • Worked closely with other traders to share insights and strategies.
  • Tailored communication style depending on client's level of financial literacy.
  • Identified investment opportunities by regularly monitoring financial news and events.

Education

Secondary Education -

St. Aloysius HSS
Kerala, India
/2007 - /2008

Higher Secondary Education -

MEA HSS
Kerala, India
/2009 - /2010

Diploma of Education - Mechanical Engineering

MIE College of Engineering
Kerala, India
/2010 - /2013

Skills

  • Customer relationship management - Dynamics 365
  • Purchase order handling
  • Order processing
  • Stock monitoring
  • Effective communication
  • Complaint handling
  • Salesforce software proficiency


Languages

English
Upper intermediate
Hindi
Upper intermediate
Tamil
Elementary
Malayalam
Native

Timeline

Sales order processor

Elite Global Fresh Trading
05.2023 - Current

Customer service representative

Barakat Group of Companies
03.2017 - 04.2023

Stock Trader

Capstocks and Securities Pvt LTD
04.2015 - 03.2017

Secondary Education -

St. Aloysius HSS
/2007 - /2008

Higher Secondary Education -

MEA HSS
/2009 - /2010

Diploma of Education - Mechanical Engineering

MIE College of Engineering
/2010 - /2013

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HARI KRISHNAN