Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Certification
Passport Number
Visa Status
Languages
Timeline
Generic
HARIGOVIND C M

HARIGOVIND C M

Dubai

Summary

A Cyber Security enthusiast with a knack for Python programming and hands-on experience in Vulnerability Assessment, Kali Linux, and social engineering. Certified in infrastructure & Cyber SOC analysis and Python programming. Scored 81.11% in HSC with proficiency in leveraging Splunk for auditing and Burp Suite for testing web application security. Eager to leverage my skills and knowledge in a challenging cybersecurity role to drive impactful solutions and contribute to organizational success. Reliable Mobile Technician with knack for diagnosing and troubleshooting complex mobile issues. Known for delivering quick, high-quality repairs that boost customer satisfaction. Enhanced team productivity through innovative problem-solving and streamlined processes. Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.

Overview

5
5
years of post-secondary education
1
1
Certification

Work history

Mobile technician

Excel Mobiles and Repairs
  • Successfully repaired and serviced over 100 mobile devices, ensuring 100% client satisfaction rate
  • Developed and implemented streamlined process for diagnosing and troubleshooting mobile phone issues, resulting in 20% reduction in turnaround time for repairs
  • Collaborated with team to conduct market research and identify new suppliers, leading to 15% decrease in procurement costs for mobile repair parts.

Mobile and Computer Software Technician

Cyber Computer Shoppe
Thrissur, India
  • Developed and implemented new customer service protocol, resulting in 30% increase in customer satisfaction scores.
  • Followed technical documentation for accurate installation, maintenance and repair work.
  • Carried out new hardware installations and updates, keeping systems functional and secure.
  • Answered user questions about hardware and software operation to help resolve problems.
  • Installed new software for users and monitored version and patch update requirements.

Education

BCA - Programming - Computer Applications

Maharaja Agrasen Himalayan Garhwal University
India,Uttrakhand
10.2020 - 04.2023

PLUS TWO - Commerce

ST Joseph's HSS Velupadam
India,Kerala
06.2018 - 03.2020

SSLC - English Medium

Matha H S Mannempetta
India,Kerala
06.2017 - 04.2018

Skills

  • Python
  • Kali Linux
  • Burp Suite
  • Vulnerability Assessment
  • Hacking
  • Splunk
  • Social Engineering
  • Customer Service
  • Diagnostics
  • Quality checks
  • Functionality testing
  • IOS
  • Smartphone maintenance and repairs

Affiliations

  • Drawing
  • Piano
  • Reading

Accomplishments

    Certified infrastructure & Cyber soc analyst, 09/2023, Does not expire, Successfully repaired and serviced over 100 mobile devices, ensuring a 100% client satisfaction rate., Developed and implemented a streamlined process for diagnosing and troubleshooting mobile phone issues, resulting in a 20% reduction in turnaround time for repairs., Collaborated with the team to conduct market research and identify new suppliers, leading to a 15% decrease in procurement costs for mobile repair parts.

Certification

Certified IT Infrastructure & Cyber SOC Analyst

Python Programming

Passport Number

T9586678

Visa Status

Visit Visa

Languages

English
Hindi
Malayalam

Timeline

BCA - Programming - Computer Applications

Maharaja Agrasen Himalayan Garhwal University
10.2020 - 04.2023

PLUS TWO - Commerce

ST Joseph's HSS Velupadam
06.2018 - 03.2020

SSLC - English Medium

Matha H S Mannempetta
06.2017 - 04.2018

Mobile technician

Excel Mobiles and Repairs

Mobile and Computer Software Technician

Cyber Computer Shoppe
HARIGOVIND C M