Harikrishnan Nagaya
Dubai,UAE
Summary
- Overall 15+ years of experience in Cards, Payments and Switching & domain.
- 5 years of Solution Architect experience in Cards & Payments domain.
- 12 years of professional QA experience in Switching domain.
- Strong Experience in Debit, Credit and Prepaid Card management system on the Physical & Digital Card issuance and Card maintenance life cycle.
- Expertise in card issuance new FI on boarding processing and enhancements.
- Expertise in BASE24 and EPOC switch application transaction authorization flows.
- Professional experience in Requirement gathering, BRD analysis, technical discussion, project execution and client coordination.
- Expertise in ISO8583, NDC, DDC, Visa, Master card & Jaywan message formats, financial transaction flows.
- Strong knowledge in EMV, Issuer wallet Tokenization(Apple pay, Google pay, Samsung pay & COF) , 3Dsecure & Card control to protect against counterfeit fraud transactions.
- Experience of working in Visa, Master card & CBUAE mandate changes.
- Experience in Authorization Switch Migrations, ATM migration and Debit card migration.
- Strong knowledge in ATM multivendor application platforms for Diebold and NCR atm terminals.
- Practical expertise in VTS3, Master Card online, paragon desktop & web fastest and Paragon XFS simulator.
- Extensive experience in working with clients and partners.
- Excellent experience in external & internal stakeholder communication
Overview
23
23
years of professional experience
4
4
years of post-secondary education
Work history
Specialist -BA
Synechron Technologies
Dubai, UAE
2021.04 - Current
- Conducted requirements gathering, analysis and documentation.
- Assessed Impact analysis to identify the different impacted application systems.
- Executed feasibility studies to inform development of existing and proposed projects.
- Discussion with system engineering teams with respect to the solution.
- Wrote functional specifications for systems developers and completed regular updates to incorporate changes.
- Worked closely with product teams to define and prioritize partner feature requests.
- Preparation of Document of understanding / Business service offering document for the proposed solution.
- Outlined needs to meet end user requirements.
- Estimated costs of new systems, modifications and updates.
- Conducted technical workshops with customers.
- Present the projects in the change control meetings.
- Supervised deployments and provided troubleshooting and user support.
- Managed project scope, schedule, status and documentation.
Sr. Test Lead
Financial Software and Systems Pvt Ltd
Chennai & Portland , India & USA
2009.03 - 2021.04
- Participated in project walkthroughs, contributed to test strategy development, and assisted in preparing Test Strategy and Traceability Matrix.
- Analyzed requirements, derived test scenarios, and involved in preparation and review of Test Cases and Validation Test Cases.
- Assisted in task allocation and monitoring during test case planning and execution phases
- Strong Experience leading QA team on different testing types like functional testing, regression testing, integration testing, unit testing, smoke testing and end to end testing.
- Advised test teams on best practices and compliance measures for safe, constructive testing operations.
- Defined and delivered function, integration and regression testing to identify project requirement needs.
- Prepared and configured systems for testing.
- Identified bugs, risks and anomalies, applying action to prevent reoccurrence.
- Quality-assured testing proposals and monitored project progress to achieve key deliverables.
Customer Engineer
NCR Corporation India Pvt Ltd
Cochin & Coimbatore, India
2006.04 - 2009.03
- Provided support to client banks in implementation of ATM & CD machines in production environment.
- Analysis done on ATM hardware and software issues.
- Troubleshooting of ATM hardware & software issues.
- Provided training to client bank on First level maintenance activities.
- Handling First level maintenance & Second level maintenance issues & escalations.
- Maintained excellent working knowledge and offered excellent support to end-users through trainings
- Presented device features and qualities & business benefits to client banks
Customer service engineer
BPL Telecom India Pvt Ltd (Sabisu)
Chennai, India
2003.01 - 2006.04
- Performed Voice switch system installations.
- Analysis of Voice switching issues & Troubleshooting of issues.
- Took ownership and ensured timely response and resolution of customer issues.
- Delivered quality technical support, assisting users on-site and through remote platforms.
- Recommended temporary work around and viable solutions to improve customer service
- Handled customer support queries daily, exceeding company daily target.
- Resolved complaints by ensuring appropriate and timely compensation, boosting customer satisfaction levels.
- Used excellent manner to optimize customer experience, promptly cutting complaints.
- Resolved complex customer service issues, streamlining processes to decrease resolution times.
Education
Bachelor of Education - Computer Applications
Annamalai University ,Chidambaram
Chennai, India 2006.06 - 2008.06
Diploma of Education - Electronics and communication Engineering
Sri Balaji Polytechnic
Chennai, India 1999.04 - 2001.04
Skills
- Requirement gathering
- Business analysis
- Business solutions
- Best practices and standards
- Scope and project definition
- Technical analysis
- Business requirements matrixes
- Requirement tracing
- Gap analysis
- Technology architecture analysis
- Advanced critical thinking
- Client communication
- Agile methodologies
- User acceptance testing
Systems worked
- WAY4
- FSS DCMS
- ACI Base24
- Fiserv EPOC
- ATM & CDM
- Card Control
- Wibmo ACS
- Confluence, JIRA
- HP Quality Center
Accomplishments
- Certification of recognition from Business 2023 - CDS CBUAE POS Mandate
- Certification of recognition from Business 2024 - CDS CBUAE Jaywan Card Issuance
- Appreciated by business and Stakeholders 2018 - Diebold Nixdorf Proflex ATM application migration
Timeline
Specialist -BA
Synechron Technologies
2021.04 - Current
Sr. Test Lead
Financial Software and Systems Pvt Ltd
2009.03 - 2021.04
Bachelor of Education - Computer Applications
Annamalai University ,Chidambaram
2006.06 - 2008.06
Customer Engineer
NCR Corporation India Pvt Ltd
2006.04 - 2009.03
Customer service engineer
BPL Telecom India Pvt Ltd (Sabisu)
2003.01 - 2006.04
Diploma of Education - Electronics and communication Engineering
Sri Balaji Polytechnic
1999.04 - 2001.04