Autocad
Harikrishnan S Iyer
Sales and Service Engineer (Regional Account Rep II)
Dubai
Summary
Energetic Oil and gas sales and technical professional with around 10 years of hands on experience in oil and gas industry including drilling, Filtration, Processing, technical operations, project management and sales and operations. Committed in providing optimum service support. Experienced in working on key roles like Field Service engineer, Proposal engineer, Project Engineer and RIG Mechanical Engineer. Currently working with Pentair oil and gas as Field Service and Applications Engineer.
Overview
11
11
years of professional experience
8
8
Certifications
Work History
Sales and Service Engineer
Pentair Filtration Solutions
Dubai
05.2024 - Current
- Effectively communicated with clients throughout the entire sales process, from initial contact to after-sales support.
- Delivered engaging presentations showcasing company products and services to potential clients.
- Worked closely with engineering teams to provide accurate estimates on project costs, ensuring transparent pricing structures for clients.
- Continuously improved technical expertise through ongoing education and professional development opportunities.
- Developed targeted sales strategies to reach specific markets, resulting in significant growth in new business leads.
- Spearheaded initiatives to improve customer service protocols, resulting in increased client satisfaction and loyalty.
- Negotiated contract terms with customers, securing mutually beneficial agreements that resulted in long-lasting partnerships.
- Contributed valuable insights during product development meetings, leading to improvements that enhanced user experience.
- Collaborated with cross-functional teams, ensuring seamless communication and project execution for client satisfaction.
- Analyzed market trends to refine product offerings, maintaining a competitive edge within the industry.
- Expedited resolution of service-related issues by coordinating closely with various departments such as supply chain management and logistics teams.
- Highly experienced and efficient in Sales and Project operations.
- Implemented cost-saving measures for clients by recommending energy-efficient products and services.
- Increased repeat business by fostering long-term relationships with key accounts through exceptional service delivery.
- Managed multiple projects simultaneously while adhering to strict deadlines and maintaining high-quality standards.
- Boosted sales revenue by building strong relationships with clients and providing tailored solutions to their needs.
- Provided sales forecasts for product sales opportunities within assigned accounts.
- Analyzed market trends, competitor performance and product strengths.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
- Helped team implement successful sales strategies for complex engineering projects.
- Managing sales forecast, maintaining sales accounts, restrict order leaks.
Field Service and Applications Engineer
Pentair Filtration Solutions
Dubai
03.2021 - 04.2024
- Collaborated with Application and Proposal team to design effective filtration and separation equipment tailored to client needs, ensuring alignment with technical and commercial specifications.
- Selected appropriate products based on comprehensive assessments of client requirements, enabling successful project execution and satisfaction.
- Ensured timely submission of techno-commercial proposals, technical qualifications (TQ) responses, and bid submissions, contributing to increased business opportunities.
- Conducted technical and commercial meetings with clients to finalize project specifications, fostering strong relationships and understanding of client objectives.
- Developed strategic approaches to secure orders and effectively executed projects, resulting in enhanced operational success.
- Delivered exceptional after-sales service, conducting performance studies and comprehensive documentation to support ongoing client satisfaction.
- Engaged with subcontractors to ensure timely submission and thorough evaluation of competitive quotes, ensuring best fit for project requirements.
- Analyzed existing filtration and separation systems, identifying potential improvements and recommending necessary upgrades or replacements.
- Conducted rigorous application testing to pinpoint performance issues, executing enhancements to optimize system efficiency.
- Enhanced application performance by diagnosing and resolving system-related issues, contributing to overall operational improvements.
- Provided on-demand technical support to clients, addressing inquiries and fostering trust through reliable assistance.
- Collaborated closely with product managers to define and refine product requirements, ensuring that offerings align with strategic business objectives.
- Strived to optimize customer satisfaction through prompt technical support and thorough troubleshooting guidance, resulting in improved client relationships.
- Investigated root causes of system failures and performance-related challenges, implementing effective corrective actions to prevent future occurrences.
- Designed and delivered comprehensive training programs for end-users, facilitating seamless adoption of new technologies and applications.
Field Service Engineer
Pentair Filtration Solutions
Dubai
11.2015 - 02.2021
- Conduct Field trials, performance tests, system analysis, process testing with pilot systems in oil and gas, Power plants and petrochemical streams and converting them into projects and potential sales opportunities
- Designing and Sizing of filtration systems like Liquid/Solid, Gas/Solid Particle separators and Liquid/liquid and Gas/liquid coalescers
- Engage with Fabricators and sub vendors for vessel building quotations, Instruments, Their technical and commercial review, negotiations,and TQ
- Preparing costing sheets and setting the safe margin considering the price fluctuations
- Preparing and submitting the project proposals for filtration units, complete filtration package, upgrading and vessel reengineering projects
- Leading Pentair NexSys operations in Middle East and India
- Technical support on business development, project management, after sales service and support
- Supporting the clients for upgrading the existing system to Pentair system for better performance and cost controlling
- Order processing and inside sales management, order follow ups, sending the order acknowledgements to customer, Payment follow ups and materiel collection with customer
- Vendor management, End user registrations and pre qualifications
- Capital project document controlling, site inspections
- Complete management for licensing projects
- Stock Management, Goods movement, Shipping and customs clearing
- Playing key role in the projects undergoing in the Middle East and India with major industry leaders like Dubai Natural gas, ADNOC group of companies, Orpic, Qapco, Qchem, Chevron, Reliance, Saudi Aramco, Sabic, HMEL and many other
Rig Mechanical Engineer
Quippo Oil and Gas Under Cairn Energy & ONGC
Dubai
01.2014 - 07.2015
- Played key role and completed 25+ drilling projects, including high pressure and high H2S gas wells
- Provided engineering support for entire drilling operation in various stages
- Followed company's HSE policies in delivering excellent engineering service
- Planning, managing and executing field operations and mobilization of the RIG with minimum cost and time along with maximum quality and full safety
- Installation and maintenance of power transmission, hydraulic, mechanical and pneumatic systems in the rig
- Assigned with responsibilities of scheduling preventive maintenance, servicing and maintenance of engines, pumps, agitators and other rig mechanical equipment's by following rig operation procedures
- Maintained accurate documentation of drilling procedures, maintenance and installations
- Hands on experienced in 1000HP and 2000HP TDS land rigs
Education
Bachelor of Mechanical Engineering - Mechanical Engineering
University Of Kerala
Kerala 08.2018 - 03.2013
Higher Secondary - PCM
Kerala Higher Secondary Board
Kerala 08.2016 - 07.2018
Skills
MS Office
Customer service management
Project management
Sales and Technical Support
Business development
Engineering support
Industrial safety knowledge
Oil and gas process
Team Management
Troubleshooting
Auto CAD
Customer relations
Salesforce
Product engineering
Costing and project budgeting
Product and Performance testing
Sales strategy development
Customer support
Sales proposals
Presentation skills
Territory management
Proposal development
Price structuring
Competitor research
Application engineering
Communication skills
Sales funnel management
Organizational skills
Customer relationship management
Sales support
Strategic planning
Account management
Certification
Certification on Oil and gas Refining Technology by Petroskills
Software
MS Office
Salesforce
Shrepoint and Workflow
Timeline
Sales and Service Engineer
Pentair Filtration Solutions
05.2024 - Current
Field Service and Applications Engineer
Pentair Filtration Solutions
03.2021 - 04.2024
Bachelor of Mechanical Engineering - Mechanical Engineering
University Of Kerala
08.2018 - 03.2013
Higher Secondary - PCM
Kerala Higher Secondary Board
08.2016 - 07.2018
Field Service Engineer
Pentair Filtration Solutions
11.2015 - 02.2021
Rig Mechanical Engineer
Quippo Oil and Gas Under Cairn Energy & ONGC
01.2014 - 07.2015
Similar Profiles
Lonnie BraleyLonnie Braley
Wellmate Assembly at Pentair Filtration SolutionsWellmate Assembly at Pentair Filtration Solutions
Roxanne WhitmanRoxanne Whitman
Engineering Specialist – Document Control at Pentair Filtration Solutions, LLCEngineering Specialist – Document Control at Pentair Filtration Solutions, LLC
Austin NeumannAustin Neumann
Global Sales Engineer at Pentair Filtration SolutionsGlobal Sales Engineer at Pentair Filtration Solutions