Experienced and results-driven IT Operations Specialist with over 8 years of progressive experience in managing enterprise IT infrastructure, user support. Proven ability to deliver high-quality technical support and operational efficiency across diverse client environments, with a strong focus on end-user enablement, asset provisioning, and cloud adoption. Adept at handling laptop provisioning, contract worker onboarding, special-purpose system configurations, and remote support solutions in compliance with organizational standards.
Skilled in collaborating with cross-functional teams and contributing to hybrid cloud environments. Demonstrates a proactive approach to problem-solving, process optimization, and client engagement, with hands-on expertise in tools such as ServiceNow, SCCM, Active Directory.
Executed project management for IT and administration initiatives, ensuring timely delivery of technology products.