Harindranath Sahadev

Executed project management for IT and administration initiatives, ensuring timely delivery of technology products.

• Oversaw multiple technology areas across departments to enhance operational efficiency >90%.
• Managed data centre operations and system enhancements effectively.
• Coordinated application upgrades to maintain system integrity.
• Defined processes related to system and network operations, optimizing performance.
• Negotiated contracts with manufacturers for software, hardware, and consulting services.
• Established strategic goals and transformed those into actionable plans.
• Maintained confidentiality while handling sensitive information as required by protocol.
• Assisted senior administrators to effectively coordinate large-scale events.
• Managed office supplies inventory, ensuring readiness for all projects at any given time.
• Streamlined office operations by implementing efficient administrative procedures.
• Interacted with customers professionally by phone, email and in-person to deliver accurate service information maintain 100% satisfaction.
• Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
• Collaborated with different departments to maintain positive rapport and smooth workflow.

• Harness the organization's knowledge and resources to produce forecasts that will be used in Operations, Production, Planning & Sales Management.
• Continuously ameliorate the forecasting processes and systems, ensuring that forecast accuracy is >95% and consistently improving.
• Providing a leadership support function to teams and motivating staff to achieve production goals.
• Work with other departments including Operations, New Product Development and Supply Chain to ensure the consistent, cost-effective supply of products to customers
• Prepare background information to support sales forecasting
• Analyze sales trends and identify the key drivers of sales of key products and product groups
• Work with Sales and Marketing to ensure that their market and customer knowledge and plans are reflected in the forecasts.
• Prepare reports and data that will be used in the forecast review process - part of the Sales and Operations Planning process.
• Examine financial data/statements and use them to improve profitability

• Managing team of 80 - 100 technicians who provide world class customer service
• First point of contact for executive escalations earning client recognition
• Ensured lowest rate of attrition is maintained with exceptional people connect
• Managed scheduling on a weekly basis working in sync with WFM & Logistics team
• Handled successful transfer of Acer process to a different location ensuring 100% placement of 300 employees
• Real time queue management to ensure service levels are met
• Successfully completed new hire training for more than 10 batches with 95% throughput
• Catered to the completion of soft skills and refresher training for more than 200 employees
• Screened and recruited employees for different processes within Sutherland
• Conduct client calibrations as well as internal calibrations to identify areas of opportunity
• Create and Develop Monitoring Forms for QA's and Communication trainers
• Handled Front line & Backend technical support calls for processes such as Dell, Acer, AT&T and McAfee