Summary
Overview
Work history
Education
Skills
Accomplishments
Languages
Personal Information
Affiliations
Timeline
Generic
Harindranath Sahadev

Harindranath Sahadev

Abu Dhabi,UAE

Summary

Experienced and results-driven IT Operations Specialist with over 8 years of progressive experience in managing enterprise IT infrastructure, user support. Proven ability to deliver high-quality technical support and operational efficiency across diverse client environments, with a strong focus on end-user enablement, asset provisioning, and cloud adoption. Adept at handling laptop provisioning, contract worker onboarding, special-purpose system configurations, and remote support solutions in compliance with organizational standards.

Skilled in collaborating with cross-functional teams and contributing to hybrid cloud environments. Demonstrates a proactive approach to problem-solving, process optimization, and client engagement, with hands-on expertise in tools such as ServiceNow, SCCM, Active Directory.

Overview

17
17
years of professional experience
4029
4029
years of post-secondary education

Work history

Sr. Technology Administrator

Ernst & Young
Abu Dhabi, UAE
06.2017 - 07.2025

Executed project management for IT and administration initiatives, ensuring timely delivery of technology products.

  • Oversaw multiple technology areas across departments to enhance operational efficiency >90%.
  • Managed data centre operations and system enhancements effectively.
  • Coordinated application upgrades to maintain system integrity.
  • Defined processes related to system and network operations, optimizing performance.
  • Negotiated contracts with manufacturers for software, hardware, and consulting services.
  • Established strategic goals and transformed those into actionable plans.
  • Maintained confidentiality while handling sensitive information as required by protocol.
  • Assisted senior administrators to effectively coordinate large-scale events.
  • Managed office supplies inventory, ensuring readiness for all projects at any given time.
  • Streamlined office operations by implementing efficient administrative procedures.
  • Interacted with customers professionally by phone, email and in-person to deliver accurate service information maintain 100% satisfaction.
  • Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
  • Collaborated with different departments to maintain positive rapport and smooth workflow.

Demand Planner

National Food Products Company
Dubai
01.2016 - 04.2017
  • Harness the organization's knowledge and resources to produce forecasts that will be used in Operations, Production, Planning & Sales Management.
  • Continuously ameliorate the forecasting processes and systems, ensuring that forecast accuracy is >95% and consistently improving.
  • Providing a leadership support function to teams and motivating staff to achieve production goals.
  • Work with other departments including Operations, New Product Development and Supply Chain to ensure the consistent, cost-effective supply of products to customers
  • Prepare background information to support sales forecasting
  • Analyze sales trends and identify the key drivers of sales of key products and product groups
  • Work with Sales and Marketing to ensure that their market and customer knowledge and plans are reflected in the forecasts.
  • Prepare reports and data that will be used in the forecast review process - part of the Sales and Operations Planning process.
  • Examine financial data/statements and use them to improve profitability

Sr. Technical Support (Dell), Subject Matter Expert (Acer), Sr. Resolution Expert (AT&T), Team Manager (McAfee)

Sutherland Global Services
Mumbai and Cochin, India
10.2008 - 07.2013
  • Managing team of 80 - 100 technicians who provide world class customer service
  • First point of contact for executive escalations earning client recognition
  • Ensured lowest rate of attrition is maintained with exceptional people connect
  • Managed scheduling on a weekly basis working in sync with WFM & Logistics team
  • Handled successful transfer of Acer process to a different location ensuring 100% placement of 300 employees
  • Real time queue management to ensure service levels are met
  • Successfully completed new hire training for more than 10 batches with 95% throughput
  • Catered to the completion of soft skills and refresher training for more than 200 employees
  • Screened and recruited employees for different processes within Sutherland
  • Conduct client calibrations as well as internal calibrations to identify areas of opportunity
  • Create and Develop Monitoring Forms for QA's and Communication trainers
  • Handled Front line & Backend technical support calls for processes such as Dell, Acer, AT&T and McAfee

Education

MBA - Operations Management

Sikkim Manipal University
Kochi, Kerala

BBA - Business and Operations Management

Sikkim Manipal University
Kochi, Kerala

Skills

  • IT operations and asset management
  • Technical troubleshooting
  • Data centre operations
  • Planning and procurement
  • Vendor management
  • Team leadership
  • Employee retention
  • Administrative management
  • People management
  • Meeting coordination
  • Hardware and Microsoft Office proficiency

Accomplishments

  • Awarded Shukran Star for Quality, Technical Excellence and Teaming (Ernst & Young - Abu Dhabi)
  • Awarded Platinum Tenure Award in appreciation on successful completion of 3 years of service with the organization (Sutherland Global Services Pvt Ltd)
  • Awarded the Best Sr. Consultant in REX Team (AT&T ConnecTech process)
  • Awarded the Best SME (Acer US Voice Process) eight times

Languages

English
Fluent
Hindi
Fluent

Personal Information

  • Passport Number: W4111431

Affiliations

  • DJing, Indoor and Outdoor Sports, Travel and Adventure

Timeline

Sr. Technology Administrator

Ernst & Young
06.2017 - 07.2025

Demand Planner

National Food Products Company
01.2016 - 04.2017

Sr. Technical Support (Dell), Subject Matter Expert (Acer), Sr. Resolution Expert (AT&T), Team Manager (McAfee)

Sutherland Global Services
10.2008 - 07.2013

MBA - Operations Management

Sikkim Manipal University

BBA - Business and Operations Management

Sikkim Manipal University
Harindranath Sahadev