Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
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HARIS A

HARIS A

Reservation and Customer service executive
Ras al-Khaimah,RK

Summary

I aspire to work in a professional and dynamic
environment that will enable me to leverage my skills
and abilities towards the growth and success of the
organization. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

2
2
years of professional experience

Work History

Reservation Executive

Akbar Online Booking Co.Pvt.Ltd
01.2023 - 01.2025
  • Responded quickly to telephone, email, online and in-person requests to book or update services.
  • Enhanced customer loyalty by providing personalized recommendations based on guest preferences.
  • Provided exceptional customer service during high call volume periods, maintaining professionalism under pressure.
  • Reduced booking errors with meticulous attention to detail and thorough verification procedures.
  • Managed inventory of available rooms, updating systems in real-time to prevent overbooking situations.
  • Assisted colleagues during peak seasons or high-demand situations, demonstrating flexibility and teamwork.
  • Strengthened relationships with corporate clients, securing repeat business and referrals.
  • Documented all customer and booking information in all GDS Software's.
  • Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
  • Collaborated with VISA and TOUR PACKAGE departments personnel to convey guest needs and achieve smooth arrivals.

Education

DIPLOMA - IATA WITH COMPUTER RESERVATION SYSTEM

AKBAR ACADEMY OF AIRLINE STUDIES
04.2023

Bachelor of Commerce - Tourism And Travel Management

MANNANIYA COLLEGE OF ARTS AND SCIENCE PANGODU
09.2022

High School Diploma -

GOVERNMENT HIGHER SECONDARY SCHOOL CHITHARA
03.2019

High School Diploma -

G.V.H.S.S KADAKKAL
03.2017

Skills

  • Reservation software knowledge

  • Customer Service

  • Team Leadership

  • Reservation Management

  • Strong negotiation

  • Problem-Solving

  • Travel industry knowledge

  • Guest Relations

  • Telephone reservations

  • Teamwork and Collaboration

Personal Information

Languages

English
Malayalam
Hindi
Tamil

Timeline

Reservation Executive

Akbar Online Booking Co.Pvt.Ltd
01.2023 - 01.2025

DIPLOMA - IATA WITH COMPUTER RESERVATION SYSTEM

AKBAR ACADEMY OF AIRLINE STUDIES

Bachelor of Commerce - Tourism And Travel Management

MANNANIYA COLLEGE OF ARTS AND SCIENCE PANGODU

High School Diploma -

GOVERNMENT HIGHER SECONDARY SCHOOL CHITHARA

High School Diploma -

G.V.H.S.S KADAKKAL

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HARIS AReservation and Customer service executive