Harish Babu KS
Dubai
Summary
Results-driven professional specializing in product implementation and cash management. Expertise in regulatory compliance and customer relationship management, ensuring effective project execution. Skilled in problem-solving and team collaboration, delivering innovative solutions that improve operational efficiency and client satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager - Corporate Banking - Cash Management, Transaction Banking, Product Implementation and Support
Dubai Islamic Bank
01.2024 - Current
- Managed product implementation with corporate to ensure seamless payments and payroll processing.
- Managing the product implementation with corporate customers ERP system
- Managing the new functionality changes in the corporate online system.
- Managing the new payment system changes like NPSS. FTS, DDS, WPS, etc.
- Handling the Core Banking projects from Corporate Banking side.
- Managed implementation of new functionalities in the system from initial stages to deployment.
- Managed and reviewed BRD and FSD, correcting documents based on new functionality requests.
- Managing and clarifying all the customer queries, issues and new changes are addressed properly without any financial impact or delay.
- Handled corporate customer online onboarding process to ensure smooth integration.
- Handled cash collection service efficiently and accurately.
- Managed core banking migration project for corporate team.
- T24 for system experience and involved the migration from the document onwards.
- All the virtual account functionality document preparation, cases, Jira tracking..etc
- Tracking the defects related to system issues and get the proper solution without affecting the business functions and easy to handle the system without manual activities
- Corporate cheque service and clearing process.
Sr - Corporate Banking - Cash Management, Transaction Banking, Product Implementation and Support
Dubai Islamic Bank
08.2022 - 12.2023
- Supported and managed product implementation with corporate, ensuring seamless payments and payroll processing with zero issues or rejections.
- Managing the product implementation with corporate ERP system
- Handled online bulk payment options across various payment types including domestic fund transfers, international payments, own account transfers, inter-bank transfers, inter-group payments, online cheque payments, salary processing, GPSSA payments, and supplier payments.
- H2H implementation for the Bulk payments, Salaries and GPSSA
- Semi H2H implementation for the Bulk payments, Salaries and GPSSA
- Direct Debit integration with corporate ERP system (H2H)
- Handling the Virtual account functionality fully, MT942 implementation with customer web service or SFTP
- Coordinating with concern unit to open Escrow accounts opening
- Handling the corporate customer online onboarding process
- MT940 setup for corporate accounts and transferring through SFTP or SWIFT
- Coordinating with Concern unit to implement the corporate mandate with online system
- Tracked and resolved ongoing corporate issues during UAT and production deployment, ensuring smooth transitions and functionality.
- Managing and getting the new functionalities in the system from the initial stage to implantation processes
- Reviewing the BRD and FSD and making the correction for the BRD and FSD based on the new functionality request.
Sr - Enterprise Core Business Technologies
Dubai Islamic Bank
05.2013 - 07.2022
- Provide technical Support and guidance to the users of core business applications to ensure that core business benefits of applications continue to be achieved throughout their lifetime.
- Core application is integrated with systems like Loans, e-Payment, Cash management system, Limit management systems, Collection, Clearing, Tread wind system, Voucher upload etc. Actively involved in providing end to end support to all systems related issues with high priority to avoid customer and business impacts.
- Contributed to Noor Bank merger project by supporting end-to-end migration activities, facilitating a smooth transition.
- Supported implementation of regulatory changes related to cheque book with AECB, ensuring compliance with updated standards.
- Provided support to implement the new dormancy central bank regulatory changes like marking dormancy, unclaimed and transfer to Central Bank processes.
- Provided support for the interfaces for the central bank payment systems (clearing, FTS, WPS and DDS etc.).
- Maintained technical support and usage for Flex Branch and Flex Host to ensure reliability.
- Analyzed and resolved customer complaints from service quality and call center teams, enhancing customer satisfaction.
- Analyze and identify the cause for the problem raised and advise vendor for the holistic permanent solution.
- Review and validate the changes delivered by vendor and maintain version control.
- UAT execution by interacting with business users.
- Release plan for production movement as per the change management process.
- Received highest rating in performance appraisal three times in the past.
- Received 'Pat on the Back' appreciation certificates in 2021.
- ATM/POS transactions interface (SWIG) handled with power card system.
Sr. Application Support Analyst
Dubai Islamic Bank
12.2010 - 04.2013
- Delivered production support for Cash Management System, Limit Management System, Corporate Online (Al Islamic), e-Payments, TPIN, WPS, and UAEFTS, ensuring system reliability and business continuity.
- Supported e-Payments and TPIN applications for transactions including DU, Etisalat, FEWA, FLY Dubai, and Air Arabia.
- Processed customer requests for new TPINs through IVR and IB, integrating TPIN authentication and reset with WLIS system to enhance user experience.
- Corporate customers used the Corporate Online application to upload bulk transactions such as salaries, vendor payments, and customer cheques to the online system.
- Wages protection System (WPS is integrated with Central Bank of UAE for Salary processing through file uploads. Recently, DIB introduced a new provision for corporate customers to upload the salary files through DIB internet banking directly.
- Provide technical Support to the business users of Remittance, Limits and e-Payments systems to ensure that business benefits of applications continue to be achieved throughout their lifetime.
- Posted accounting entries in Flexcube based on requests from other channels, maintaining accurate financial records and supporting operational efficiency.
Associate Consultant
Polaris Software Lab Limited
10.2009 - 11.2010
- Development, Enhancement and Production support for Credit Administration and Central Liability System (CACLS) application of client Citi Bank Latin America.
- The CACLS web (Credit Administration and Central Liability System) is a corporate Credit Systems Live in 23 LATAM Countries. It manages all credit lines extended to the corporate customers, keeping an updated position of their usage in order to inform availability of funds for new transactions. Consolidates and controls risk exposure of the bank according to different parameters.
- CACLS web maintains entity information of different corporate. The Corporate systems which are not sharing their data with CACLS will interact with CACLS application using MQ series as interface. CACLS application receives request to create operation on behalf of particular interfaces. In turn CACLS informs the interface about the operation creation with different responses.
- Prepared program specifications and test cases for enhancements and fixes, ensuring thorough point-to-point testing.
- Performed requirement and impact analysis of enhancements across various modules.
- Developed code using Java, Servlets, JSP, HTML, and JavaScript.
- Wrote business logic for user interfaces.
- Developed Session Beans to interact with Database.
Associate Consultant
Polaris Software Lab Limited
10.2007 - 09.2009
- Developed, enhanced, and provided production support for credit system with approximately 900 interfaces for Citi Bank Latin America.
- Key Highlights/Accomplishment
- As part of the global strategy RAPID is becoming the CRMS system to manage Customer and Credit Approval information. CACLS Web will disappear leaving its place to C900 that will hold the remaining of CACLS Web plus the new interface with RAPID.
- The link between C900 and RAPID will allow C900 to keep track of all the information entered in RAPID about Credit Approvals, Facilities, Sublimit, Credit Programs, Limits, Customers, Risk Groups, Collaterals and Allocations. The link will be online and will consist of XML messages of different types sent by RAPID to C900.
- C900 will process the messages as soon as they appear in the server folder and will present the information to the user through the C900 screens. In C900 the user will be able to generate operations and consumed Customers lines as he currently does in CACLS Web. C900 will continue having the current CACLS Web Batch process during the night.
Skills
- Cash management
- Transaction banking
- Product implementation
- Core banking systems
- Regulatory compliance
- ERP system integration
- Project management
- Project planning
- Change management
- Performance management
- Team leadership
- Resource allocation
- Customer relationship management
- Relationship building
- Negotiation
- Effective communication
- Team collaboration
- Problem solving
- Complex problem-solving
- Strategic planning
- Documentation review
- Work prioritization
- Negotiation
Academic Credential
- Bachelor's degree in Computer Science
- Master's degree in Computer Science
Technical Experience
- Java, J2EE, JSP
- Java Script, HTML, Ajax
- Struts, Hibernate
- Oracle SQL, PLSQL, My SQL
- MVC, Singleton, DAO
- Unix, Windows and web applications
- MS Office - MS Office Suite
Inter Personal Skills
- A well-organized person with positive attitude.
- Ability to focus on customer's needs and deliver them consistently.
- Excellent verbal & written communication skills.
- Highly adaptive and co-operative person to work with.
Certification
- SCJP - Sun Certified Java Professional
- ITIL - Certified
System Knowledge
- Temenos T24 system
- Core Banking application - Flexcube
- Intellect Cash management System (CMS)
- Intellect Corporate online System (CBX)
- Intellect Limit Management System (LMS)
- Clearing (ICCS)
- E-Wallet
- Nest FTS/DDS/WPS
- SAS AML / DCRAT
- E-Payment systems
Core Competency
- Corporate Banking - Cash Management
- Transaction Banking
- Product Implementation
- Product Support
- Managing, Implementing and Integrating the bank online corporate system with Corporate customer ERP system
- Core Banking Application Enhancement, Maintenance, Lead and Support
- Strong Knowledge in T24, Flexcube and Islamic Banking
- Core Banking Functional and Technical Knowledge
- Handling/Supporting the corporate payments (Supplier payments with/without invoice, WPS, GPSSA, IFT, DFT, Online Cheques /corporate customer onboard process and A2A)
- H2H implementation with Corporate ERP system
- Direct Debit implementation with Corporate ERP system
- Virtual Account management with payments
- Escrow accounts handling with corporates
- Supporting the corporates to complete the Bulk payments (DFT, IFT, VAT and A2A) with Corporate online system
- Payroll payments - WPS and GPSSA
- Core Banking Application Lead - Flexcube
- Branch application functionality knowledge
- ATM/POS transaction processing
- CIF/Account/Deposit process and functionality knowledge
- Test Management, Test Strategy, Test plan
- Domestic and Cross Boarder Payments with swift message
- Software Testing Life Cycle - Agile, Waterfall
- Retail/Corporate Banking different process and functionalities
- Virtual account functionality implemented in FLEX and T24
- New change implementation with FS Review and correction
- Requirement Gathering - Documentation
- Credit Limit
- Gap Analysis & Requirement Traceability Matrix
- Handling the UAT with resources, tracking the issues
- System Integration testing, UAT, Regression testing
- Cheque book/Customized Cheques/Online cheques
- Multi-tasking
- Swift messages - Core
- Consulting MIS requirement
- System Parameterization
- User Training
- Cash collection process
- Transformation and Migration Activities
Timeline
Manager - Corporate Banking - Cash Management, Transaction Banking, Product Implementation and Support
Dubai Islamic Bank
01.2024 - Current
Sr - Corporate Banking - Cash Management, Transaction Banking, Product Implementation and Support
Dubai Islamic Bank
08.2022 - 12.2023
Sr - Enterprise Core Business Technologies
Dubai Islamic Bank
05.2013 - 07.2022
Sr. Application Support Analyst
Dubai Islamic Bank
12.2010 - 04.2013
Associate Consultant
Polaris Software Lab Limited
10.2009 - 11.2010
Associate Consultant
Polaris Software Lab Limited
10.2007 - 09.2009