Harish Dhanapal

• Reduced operating costs by merging and restructuring teams.
• Established business opportunities with existing and new clients.
• Identified new clients and emerging business opportunities to boost revenue.
• Managed daily operations of department to maintain timely deadlines.
• Demonstrated leadership skills by practising strategic and methodological thinking.
• Troubleshot complex operational issues by diagnosing root causes and devising effective solutions.
• Participated in meetings with department administrators to improve operations.
• Prepared business research and financial reports for executive meetings.
• Facilitated client project from concept to execution.
• Handling upgrade from Unit4 M7 to ERPx
• Proposal and analysis of new enhancements projects

• Managed 2+ digital transformation projects.
• Provided consultancy expertise to other departments to encourage successful teamwork.
• Demonstrated leadership skills by practising strategic and methodological thinking.
• Completed profitable projects in collaboration with multidisciplinary teams and stakeholders.
• Meeting with client user groups to gather and analyze requirements,
• Analyzing workflow to create process
  maps and isolate areas of potential improvement.
• Coordinating and supporting User Acceptance Testing (UAT),
• Preparing project documentation and providing training and assistance to system-users.

• Coordinated data backups and system security operations.
• Tracked and reported on progress of service improvement plans and strategies to resolve major issues.
• Managed ICT department finances, delivering required services within specified cost parameters.
• Provided comprehensive ICT services, aiding technical provisions in line with wider change management programm
• leading the Regional Implementations of Financial Applications (Dream 2.1/3.5 & Unit4 Coda), upgradation across multiple locations around the world and setup of new locations in Port Operations Product & Disbursement account application (POPDA); managing the integrations (CentriC – Dell Boomi) of an operational (Optic) and finance (Unit4) application specifications and assisting in the testing and development stages; Working as a Point of Contact for Dell Boomi Integration, designing and enterprise data management
• Handled staff training and development, maintaining flawless service levels and ICT support.

Managed support incidents and service requests of IT Finance applications (in-house – L1, L2, L3 support and 3rd party applications – L1,

L2 support); resolved Oracle based applications and database level issues and critical issues like debugging the error in the applications

Worked in the capacity of Implementation Consultant and acted as the POC for the vendor for functional requirements briefing and a interface between the business and vendor; successfully implemented the Infor EAM 8.5 Application