Harish Dhanapal
Dubai,United Arab Emirates
Summary
PRINCE2 , ITIL V3 certified professional with 11 years of extensive experience across various functions including Product Management, Project Management, Application Implementation & Support (Financial & IT), Application Lifecycle Management, Data Migration & Testing, Consulting, Incident Management, IT Operations, Transition & Transformation, Solution Delivery, Strategic Planning, IT Governance, and People Management across Shipping, Manufacturing, Finance and Services domains
Hands-on experience in managing ERPs like BaaN, SAP, Unit4 Coda and Dell Boomi Travelled to UK, AUS, Kenya, South Africa, Hong Kong and China to implement & train the upgraded version of financial systems to the location users and Application Support Team to manage the support & operational activities of the applications Rich experience in Financial & IT application implementation and functions right from requirement mapping, developing pre-configured solution, documentation, scoping, costing, application development, testing till post implementation support Hands-on experience in consulting practice with proven capabilities in capturing As- Is & To-Be Process, preparing functional specifications, business blueprint document, analyzing the gaps and implementing solutions with focus on profitability and expertise in planning strategies and resource administration
Excellence in managing the entire gamut of project delivery frameworks and new application implementation for process enhancement related activities within time & cost parameters and driving cost savings through service delivery optimization Expertise in defining IT Roadmap & Strategy and bridging the gap between functional groups and technology to foster targeted and innovative solution development
Key strategist & implementer with proficiency in translating business vision and strategy into operational tactics; initiating & driving business transformation in a manner that improves operational execution
Self-driven with a passion for technology; skilled in grasping the big picture and conceptualizing, developing & applying appropriate, practical technology/mix of technologies that meet business needs while minimizing risks
Overview
13
13
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Principal Consultant
One Solution Group FZCO
Dubai, United Arab Emirates
2022.12 - Current
- Reduced operating costs by merging and restructuring teams.
- Established business opportunities with existing and new clients.
- Identified new clients and emerging business opportunities to boost revenue.
- Managed daily operations of department to maintain timely deadlines.
- Demonstrated leadership skills by practising strategic and methodological thinking.
- Troubleshot complex operational issues by diagnosing root causes and devising effective solutions.
- Participated in meetings with department administrators to improve operations.
- Prepared business research and financial reports for executive meetings.
- Facilitated client project from concept to execution.
- Handling upgrade from Unit4 M7 to ERPx
- Proposal and analysis of new enhancements projects
Senior Business Consultant
EduCampus
Dublin, Ireland
2022.09 - 2022.12
- Managed 2+ digital transformation projects.
- Provided consultancy expertise to other departments to encourage successful teamwork.
- Demonstrated leadership skills by practising strategic and methodological thinking.
- Completed profitable projects in collaboration with multidisciplinary teams and stakeholders.
- Meeting with client user groups to gather and analyze requirements,
- Analyzing workflow to create process
maps and isolate areas of potential improvement. - Coordinating and supporting User Acceptance Testing (UAT),
- Preparing project documentation and providing training and assistance to system-users.
Implementation Manager
Inchcape Shipping Services
Dubai, United Arab Emirates
2012.11 - 2022.09
- Coordinated data backups and system security operations.
- Tracked and reported on progress of service improvement plans and strategies to resolve major issues.
- Managed ICT department finances, delivering required services within specified cost parameters.
- Provided comprehensive ICT services, aiding technical provisions in line with wider change management programm
- leading the Regional Implementations of Financial Applications (Dream 2.1/3.5 & Unit4 Coda), upgradation across multiple locations around the world and setup of new locations in Port Operations Product & Disbursement account application (POPDA); managing the integrations (CentriC – Dell Boomi) of an operational (Optic) and finance (Unit4) application specifications and assisting in the testing and development stages; Working as a Point of Contact for Dell Boomi Integration, designing and enterprise data management
- Handled staff training and development, maintaining flawless service levels and ICT support.
IT Specialist – Finance IT Application & Operation
FLSmidth
Chennai, India
2012.02 - 2012.11
Managed support incidents and service requests of IT Finance applications (in-house – L1, L2, L3 support and 3rd party applications – L1,
L2 support); resolved Oracle based applications and database level issues and critical issues like debugging the error in the applications
Sr. Engineer – Finance IT for Oracle & .NET app
Flextronics Technologies (I) Pvt. Ltd
Chennai, India
2010.03 - 2012.02
Worked in the capacity of Implementation Consultant and acted as the POC for the vendor for functional requirements briefing and a interface between the business and vendor; successfully implemented the Infor EAM 8.5 Application
Education
Master of Science - Software Systems
BITS Pilani
India 2012.06 - 2014.07
Bachelor of Engineering - Electronics & Communication Engineering
St. Peters Engineering College
India 2005.08 - 2009.07
Skills
Strategic Planning & Execution
Project Management
Product Management
Application Implementation
Migrations & Transitions
Business Analysis
Technical Support (L2 & L3)
Operations Management
Cost & Resource Optimization
Client & Vendor Management
Incident / Change Management
Team Management & Leadership
Certification
Pursuing PMP Certification
Certified Professional PRINCE2 || Dell Boomi Developer || ITIL V3 Expert
Timeline
Principal Consultant
One Solution Group FZCO
2022.12 - Current
Senior Business Consultant
EduCampus
2022.09 - 2022.12
Implementation Manager
Inchcape Shipping Services
2012.11 - 2022.09
Master of Science - Software Systems
BITS Pilani
2012.06 - 2014.07
IT Specialist – Finance IT Application & Operation
FLSmidth
2012.02 - 2012.11
Sr. Engineer – Finance IT for Oracle & .NET app
Flextronics Technologies (I) Pvt. Ltd
2010.03 - 2012.02
Bachelor of Engineering - Electronics & Communication Engineering
St. Peters Engineering College
2005.08 - 2009.07