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Harish Minhas
Food And Beverage Supervisor
Dubai,DU
Summary
Talented leader offering over 14 years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills. Background includes improving performance, reducing costs and eliminating waste to maximize profitability of food service operations. Strategic planner with superior communication and problem-solving abilities.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
4
4
English ,Hindi, Punjabi, Urdu, Arabic Basic
Work History
Food and Beverage Supervisor
Caesars Bluewater Dubai
Dubai, Dubai
11.2018 - Current
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
- Worked with qualified chef to diversify menu with new offerings.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Monitored food preparation, production and plating for quality control.
- Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
- Controlled food costs and managed inventory.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Created new recipes, outlined steps and training staff on correct preparation.
- Planned operations to effectively cover all needs while controlling costs and maximizing service.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Food and Beverage Captain
The Ritz Carton Bahrain
Bahrain , Bahrain
04.2015 - 10.2018
- Monitored all company inventory to ensure stock levels and databases were updated.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified issues, analyzed information and provided solutions to problems.
- Completed minor preventative maintenance and mechanical repairs on equipment.
- Adhered to social distancing protocols and wore mask or face shield at all times.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Drove operational improvements which resulted in savings and improved profit margins.
- Carried out day-day-day duties accurately and efficiently.
- Developed team communications and information for meetings.
- Conducted research, gathered information from multiple sources and presented results.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Used coordination and planning skills to achieve results according to schedule.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
F&B Captain, Team Leader
Dragon Hotel & Resort
Bahrain , Bahrain
01.2013 - 03.2015
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained transaction security by verifying payment cards against identification.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Welcomed patrons and immediately offered assistance by asking open-ended questions.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
F&B Head Waiter
Dragon Hotel & Resort
Bahrain , Bahrain
01.2013 - 01.2013
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Welcomed patrons and immediately offered assistance by asking open-ended questions.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Maintained transaction security by verifying payment cards against identification.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Kept accounts in balance and ran daily reports to verify totals.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Planned coverage needs and organized services to support incoming special events.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
F&B Junior Captain
Hotel Clarks Amer
Jaipur, India, India
09.2006 - 12.2009
- 3 Years 4 Months (From 1st Sep’2006 to 30th Dec" 2009).
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Welcomed patrons and immediately offered assistance by asking open-ended questions.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Maintained transaction security by verifying payment cards against identification.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Kept accounts in balance and ran daily reports to verify totals.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Received packages and mail at front desk and dispersed to correct employees.
- Arranged accommodations and travel plans for visitors and presented updated itineraries.
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Planned coverage needs and organized services to support incoming special events.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
F&B Job Trainee
Hotel Clarks Amer
Jaipur, India, India
03.2006 - 08.2006
- Duration : 6th Months (From 7th Mar’2006 to 31st Aug 2006), I was selected for job Training on campus Interview) Duration : 9th Months (1st June’2005 to 28th Feb’2006).
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Welcomed patrons and immediately offered assistance by asking open-ended questions.
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
- Protected guest valuables with main safe or in individual boxes to maximize security.
Job Trainee
Best Western Hotels & Resorts
Dehradun,India, India
06.2005 - 02.2006
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Completed minor preventative maintenance and mechanical repairs on equipment.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Worked flexible hours; night, weekend, and holiday shifts.
- Monitored all company inventory to ensure stock levels and databases were updated.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and maintained courteous and effective working relationships.
Education
Bachelor of Science - English, Mathematics ,Physics And Chemistry
Himanchal School Board Of Dhramshala
Kangra ,Dharamshala 01.2000 - 05.2001
Bachelor of Arts - Hospitality
Chandigarh Institute Of Hotel Management
Chandigarh 07.2004 - 07.2006
Skills
Food safety standards
Accomplishments
- Team and Customer Relationship.
- Being an Effective Team Member.
- Information Security and Protection Trainings.
- Communication during Difficult times.
- Bar Arts Certification.
- Three Steps of Service.
- Telephone Service Agent.
- (T.S.A).
- Our Role is preventing Humen Trafficking: Recognize the signs.
- Bar Knowledge and skills.
- Whiskey short course and Wine short course.
- Leadership.
- Food safety training.
- Royal services.
- All training conducted under Marriott International.
Additional Information
- INTERESTS: , Interacting with People. Listening music. Playing Volleyball (Gold Medal in Institute & Winner in Hotel Annual Games). Playing Cricket (Winner in Hotel Games).
Software
Interests
Interacting with people ,Playing cricket ,Listening music Playing volleyball
Timeline
Food and Beverage Supervisor
Caesars Bluewater Dubai
11.2018 - Current
Food and Beverage Captain
The Ritz Carton Bahrain
04.2015 - 10.2018
F&B Captain, Team Leader
Dragon Hotel & Resort
01.2013 - 03.2015
F&B Head Waiter
Dragon Hotel & Resort
01.2013 - 01.2013
F&B Junior Captain
Hotel Clarks Amer
09.2006 - 12.2009
F&B Job Trainee
Hotel Clarks Amer
03.2006 - 08.2006
Job Trainee
Best Western Hotels & Resorts
06.2005 - 02.2006
Bachelor of Arts - Hospitality
Chandigarh Institute Of Hotel Management
07.2004 - 07.2006
Bachelor of Science - English, Mathematics ,Physics And Chemistry
Himanchal School Board Of Dhramshala
01.2000 - 05.2001