Hari Shankar Gadamsetty

Supporting Al-Futtaim's enterprise operations across development, retail, business, and banking divisions

• Serve as the primary JIRA GTDP Administrator within the PMO team, overseeing and managing JIRA usage for a user base exceeding 2,500 users across diverse business functions.
• Act as the principal point of contact and subject matter expert for JIRA implementations, bridging the gap between technical and business teams.

Governance & Standardization

• Enforce governance standards and best practices for JIRA, Confluence, and integrated tools including POL, Fazza (AI Chatbot), Power BI, QMetry, ScriptRunner, Power Automate, and Copilot Studio.
• Ensure consistent and standardized JIRA project setups across all business verticals.

Documentation & Training

• Develop and maintain detailed documentation of JIRA configurations, workflows, and governance processes.
• Create onboarding materials and deliver training sessions for new hires to ensure efficient and compliant JIRA usage.

Expert Consultation & Advanced Support

• Provide expert guidance on JIRA workflows, screen schemes, permission schemes, plugins, and automation.
• Support teams with best practices to optimize JIRA for project tracking, reporting, and agile planning.

AI Integration & Innovation

• Spearheaded the integration of AI capabilities into the in-house Fazza chatbot, enabling natural language-based ticket creation and backlog management in Jira Cloud.
• Enhanced user experience and operational efficiency by automating routine tasks and improving accessibility.

Additional Responsibilities

• Organized and facilitated critical internal meetings, fostering stronger communication across departments.
• Handled expense reports, maintaining accuracy and transparency in financial records.
• Enhanced internal record-keeping systems through attention to detail and organizational improvements.

Worked across on the IT & Business side for Atlassian tools supporting enterprise development and operations

• Administered and customized Jira Software, Confluence, Bitbucket, and Jira Service Desk, supporting both technical and business teams with over 1,500+ users.
• Designed, built, and maintained complex Jira workflows using conditions, validators, post-functions, and custom screens to align with agile and ITSM methodologies.
• Developed and optimized issue type schemes, custom fields, screen schemes, permission schemes, and notification schemes for various project types.
• Utilized Groovy scripts with ScriptRunner to automate transitions, validate field inputs, and dynamically populate field values.
• Implemented automations using Automation for Jira, reducing manual effort for ticket triage, SLA monitoring, and status synchronization.
• Built custom integrations using Jira REST APIs to synchronize data with internal systems and third-party tools.
• Participated in evaluating and deploying custom plugins to enhance Atlassian ecosystem capabilities.
• Designed and implemented integrations between Jira and internal toolchains, including service monitoring, project planning, and CI/CD workflows via Bitbucket.
• Collaborated with development and DevOps teams to improve deployment pipelines and automate reporting and incident handling workflows.
• Acted as a primary troubleshooter for Jira and Confluence-related issues, including plugin conflicts, permission errors, and performance bottlenecks.
• Identified and resolved technical issues affecting user experience, system uptime, and SLA compliance.
• Created detailed technical documentation for all customizations, plugin implementations, workflow changes, and integration endpoints.
• Conducted training sessions and onboarding workshops for new users and team members, improving adoption of Jira across departments.
• Designed dashboards and advanced JQL filters to surface key operational metrics for senior management and business units.
• Delivered reports related to change management and incident management, aligned with enterprise compliance requirements.
• Supported agile project delivery using Scrum and Kanban, working closely with product owners and scrum masters to refine Jira configurations.
• Ensured governance through controlled rollout of new Jira features and proactive monitoring of addon usage and security compliance.

Supporting enterprise clients including: AT&T, Verizon, Samsung, Sony, Rakuten Mobile, 1&1 Drillisch, Telus, Dish, Symphony 5G, British Telecom, Charter, Smartfren, Telefonica, and others

• Led Jira and Confluence administration and development efforts across 1,800+ users from global business and technical teams.
• Acted as the go-to SME for Jira implementations, workflow engineering, governance, and tool customization aligned with enterprise agile delivery.
• Engineered custom Groovy scripts via ScriptRunner for workflow automations, dynamic field behaviors, SLA monitoring, and approval mechanisms.
• Implemented workflow conditions, validators, and post-functions to streamline processes across program and team levels.
• Developed integrations with internal systems using Jira REST APIs and extended Jira functionalities.
• Built API-based automations to sync data between Jira and project tracking dashboards; enhanced traceability across multiple systems.
• Collaborated with the Data Analytics team on DOMO dashboards for executive reporting, PI Planning, and roadmap visualization.
• Built and maintained automated reporting pipelines supporting weekly staff updates, program reviews, and strategic KPI tracking.
• Worked closely with PMO, PLM, Solution Architects, Tribe Leads, Business Analysts, and executive leadership to support portfolio-level planning and delivery.
• Supported PI Planning processes, backlog grooming, dependency tracking, and milestone management using Jira and DOMO.
• Instituted governance frameworks for Jira/Confluence project setups, permission schemes, and tool usage across multiple global teams.
• Standardized agile project configurations to ensure compliance with organizational best practices across tribes and business units.
• Authored detailed technical documentation and user guides for Jira customizations, integrations, and governance standards.
• Delivered training programs and enablement sessions for new teams and power users, increasing Jira adoption and tool maturity.
• Successfully delivered on tasks within tight deadlines.

• Creation of new Jira Projects, Expertise in cloud configurations
• Responsible for creating new users and groups in Jira
• Configuring Issue Types for the Jira Projects
• Managing Issue type screens
• Responsible for creation of custom workflows and adding post functions when required
• Responsible for configuring custom fields for the requested issues types in the Jira projects
• Customized workflow based on business requirement
• Trouble shooting Jira user issues
• Providing solutions and resolving them based on SLA
• Importing issues from other environments such as from CVS files to Jira Projects
• Responding to incoming requests and inquiries for new tools and workflow procedures
• Provided technical assistance for work administration of users, related modifications and archival of projects
• Creating Tempo Teams and adding requested users
• Creating Project permission schemes and Providing required permissions based on the requests
• Configuring Notification scheme and adding requested people to be notified for Issue events
• Reported performance related issues to management by analysis and tracking of existing systems
• Responded to all incoming questions and inquiries related to JIRA applications
• Prepared projects, dashboards, reports and questions for all JIRA related services
• Configuration/Permissions and Notification schemes for all projects
• Created customized Versions/ Components for all projects
• Troubleshooting and resolving issues in JIRA and Confluence as users
• Provided documentation of customer JIRA terms, standard practices, and implementation and weekly status reports
• Enabling Agile plugin to the requested Jira Projects
• Tempo Timesheet, Resource planning, Activity Timeline, AIO Reports, X-ray.

• Worked for various clients and installed JIRA, Confluence in cloud and server environments
• Creation of Jira Projects, Custom workflows, custom screens and custom fields on JIRA based upon the user requests
• Created Jira Service Desk projects, Custom fields, Issue Types and screens for Customer portals
• Configure the Customer Portal, request types, queues, SLA metrics and automation
• Importing bulk issues into Jira Projects using CSV files
• Experience in configuring Field configurations, Notification schemes, Screen Schemes, Permission Schemes in Jira Projects
• Created filters & dashboards
• Shared the monthly & sprint reports based upon the requirements
• Worked with the access provisioning of Atlassian tools
• Created spaces & pages with the help of macros present in Confluence
• Integrated Jira & Confluence with the help of application links
• Conducted training's for new employee's how to use Atlassian tools
• Created Permission Schemes to restrict the users in Project Level
• Installed and tested plugins based upon business requirements
• Prepared SLA's as per client Terms and Conditions
• The Request Types to other groups as per client requirement
• Very Good exposure in Sprints and Epics
• Re-indexing JIRA on timely basis
• Managing groups and Role management based on Projects
• Prioritising workload and Resolving tickets based on Service Level Agreement
• Importing Bulk Issues into JIRA Projects using CSV files.