HARISON FRANCIS XAVIER
IT Professional
TRIVANDRUM - KERALA
Summary
Skilled [ IT professional ] with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.
Overview
9
9
years of professional experience
3
3
Languages
Work History
IT Professional
TALIR
KARAMA
01.2019 - Current
- Configured hardware, devices and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Retained existing clients and developed [65] new accounts by extending high quality and efficient support service.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Upsold products and services to increase company revenue [70]% beyond targets.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Helped streamline repair processes and update procedures for support action consistency.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Worked with customers to understand needs and provide excellent service.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Maintained excellent attendance record, consistently arriving to work on time.
- Handled [120] calls per day to address customer inquiries and concerns.
Hardware Technician
Shortcut Computers
Riyadh
01.2018 - 07.2020
- Demonstrated strong knowledge of all types of electrical components, operations, specifications and proper testing methods.
- Designed computer hardware components and peripheral devices.
- Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
- Strategically implemented new computer projects and hardware installations to improve workflow for [Number] employees.
- Translated broad spectrum project requirements to detailed hardware architecture design concepts.
- Maintained detailed documentation through all phases of development, testing and analysis to enhance organizational productivity.
- Outlined design requirements, BOMs, functional specifications and reports to document development processes.
Fitter
Qatar Metrorail.
Qatar
06.2019 - 06.2020
- Fabricated and installed various types of supports for piping systems and implemented proper hanger spacing.
- Fabricated pipe spools for butt weld, socket weld and threaded systems utilizing proper fit up techniques such as root openings on butt weld fittings and set back on socket weld fittings.
- Utilized welding equipment and [Type] tools to safely complete predetermined operations .
- Fabricated and installed screw pipe, socket weld pipe and stainless steel tubing.
- Interpreted pipe schematics, isometrics and installation drawings to implement understanding of symbols, reference lines and work points into actual installation projects.
- Followed safe work practices, which included fall protection and personal protective equipment.
- Installed piping for plumbing systems for domestic and HVAC lines.
Computer Hardware Technician
Infinity System
Trivandrum.
06.2015 - 06.2017
- Patiently walked individuals through basic troubleshooting tasks.
- Imaged and prepared new computers for integration into company networks and systems.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Linked computers to network and peripheral equipment.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Executed technology implementation projects with minimal downtimes and business disruptions.
- Set up and maintained user accounts and client access.
Education
High School Diploma -
KERALA STATE BOARD
TRIVANDRUM 04.2001 -
Additional Information
PERSONAL DETAILS
Date of Birth : 21/05/1989 Father’s Name : Francis Xavier Religion : Christian Marital Status : Married Nationality : Indian
PASSPORT DETAILS
Passport Number : S5158347 Date of Birth : 21/05/1989 Date of Issue : 27/09/2018 Date of Expiry : 26/09/2028
TECHNICAL QUALIFICATION
Computer Hardware Diploma in Laptop Maintenance
Timeline
Fitter
Qatar Metrorail.
06.2019 - 06.2020
IT Professional
TALIR
01.2019 - Current
Hardware Technician
Shortcut Computers
01.2018 - 07.2020
Computer Hardware Technician
Infinity System
06.2015 - 06.2017
High School Diploma -
KERALA STATE BOARD
04.2001 -
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