Harith Jayawerdana
Dubai,UAE
Summary
A well-presented, well-mannered and articulate helpdesk support professional with extensive experience of performing diagnostics and resolving customer's technical problems. Having a proven track record of successfully finding the root causes of problems, resolving them or forwarding suggestions for improvements. A problem solver who enjoys a challenge and can work well under pressure and who possesses strong customer service skills, good communication skills and attention to detail.
Overview
13
13
years of professional experience
Work History
Senior IT support engineer
Landmark Retail Investment Co.LLC.
Dubai
07.2011 - Current
- Fault-finding and repairing laptops and desktops/IOS/Android
- Installing and configuring computer networks and systems/printers Ect.
- Investigates specific hardware, software, network, and associated problems; takes corrective actions to resolve such restore service as quickly as possible
- Managing iOS Devices and iOS Server
- Managing IT Equipment including laptop trollies, IT labs, whole school facilities such as Auditorium, PD rooms, Boardrooms etc
- Consulting with clients to specify system requirements and design solutions
- Provide desktop /server /network support
- Install authorized software to laptops and desktops
- Reporting faults and maintaining logs on servers, desktops and laptops
- Ensure all logs for equipment and users are maintained
- Creating purchase requisitions for IT hardware/software
- Providing support for MAC and PC.
Education
Diploma in Software Engineering -
London business school
Diploma in Hardware Engineering - undefined
London business school
CompTIA A+ Certification - undefined
Alison's Online platform
GCE ADVANCED LEVEL - undefined
GCE ORDINARY LEVEL - undefined
Skills
- Customer service skills
- Problem-solving skills
- Ticketing system management
- Data backup and recovery solutions
- Network troubleshooting and resolution
- Hardware and software configuration
- IT security policy implementation
- Operating System (OS) Configuration and Support
- Mobile Device Support
- ISO & Android Device
- Skilled in TCP/IP and WAN
- Data entry
- Technical issues analysis
- Communication skills
Languages
English
Fluent
Hindi
Intermediate
Sinhala
Native
it related coordinated events
IPTL (International Premier Tennis League) IT Support
GITEX Shopper (2012 to 2018)IT Support
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior IT support engineer
Landmark Retail Investment Co.LLC.
07.2011 - Current
Diploma in Software Engineering -
London business school
Diploma in Hardware Engineering - undefined
London business school
CompTIA A+ Certification - undefined
Alison's Online platform
GCE ADVANCED LEVEL - undefined
GCE ORDINARY LEVEL - undefined
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