Harmanpreet Singh

• Developed key operational initiatives to drive and maintain substantial business growth.
• Handled all VIP, celebrity, and businessman luxury vacations.
• Day-to-day briefing with management and sales team.
• Bring good B2B partners.
• Handled all roles of the company, from doing sales to management and training, also.
• Built productive relationships with industry partners and competitors to support strategic business objectives.
• Drove profitability with thorough financial analysis and strategic decision making.
• Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
• Streamlined business processes, resulting in increased operational efficiency across all departments.
• Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
• Monitored key business risks and established risk management procedures.
• Expertise in customizing whole Europe, Asia, the Middle East, Australia, and New Zealand itineraries.
• Developed a high-performance executive team for improved productivity and efficiency.
• Oversaw business-wide changes to modernize procedures and organization.
• Directed technological improvements, reducing waste and business bottlenecks.

• Ability to customize all travel holiday packages: Europe, Scandinavian, Middle East, Southeast Asia, Africa, Australia, and New Zealand.
• Expertise in making flight reservations on Amadeus and Galileo.
• Educated staff on organizational mission and goals to help employees achieve success.
• Ability to convince VIP and Luxury customers.
• Ability to convince B2B partners to match the price range for group packages.
• Worked with customer service to handle escalated customer issues.
• Organized weekly team meetings to discuss projects, share updates, and address any challenges faced by the team.
• Worked with customer service representatives to handle escalated customer issues.
• Enhanced team performance by implementing efficient work processes and providing constructive feedback.
• Supervised 18 co-workers.

• Used advanced features of Microsoft Office to complete all necessary reports for senior management review.
• Joined as Senior Travel Expert, then promoted to Assistant Team Leader.
• Supervised team of nine members.
• Arranged travel accommodations for groups, couples, executives, and special needs clients.
• Assisted clients with flight changes and cancellations to minimize travel disruptions.
• Helped customers with passport and visa applications.
• Generated travel-related reports for clients to facilitate decision-making.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Joined as the first employee of the company.
• Increased profits by 40% within one year through the restructuring of the business line.
• Managed purchasing, sales, marketing, and customer account operations efficiently.
• Customize holiday packages, international and domestic.
• Make flight reservations on Amadeus and Galileo.
• Make a road map for a company.

• Make changes in international and domestic flights
• Give floor support to juniors.
• Sell international tour packages
• Make changes in international flights.

• Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.

• Responded to website and email inquiries within 1 business days to maintain customer satisfaction and generate positive reviews.