Harmeet Kaur
Dubai,UAE
Summary
Retail and beauty sales professional with over 10 years of experience in luxury fashion and multi-brand retail. Currently engaged with Ulta Beauty (Alshaya Group), specializing in fragrance consultation, makeup demonstrations and skincare advisory. Demonstrated success in driving sales and enhancing customer experiences while consistently achieving KPIs in dynamic luxury retail settings.
Overview
15
15
years of professional experience
Work history
Fragrance & Beauty Specialist
Ulta Beauty (Alshaya Group)
Dubai, United Arab Emirates
2025.12 - Current
- Assisted in delivering personalised fragrance consultations while cross-selling makeup, skincare and haircare products across a portfolio of over 250 international beauty brands.
- Facilitated skincare consultations and live demonstrations, including makeup trials to enhance customer experience and support sales conversion.
- Cultivated strong client relationships through tailored beauty recommendations to encourage repeat business and customer loyalty.
- Maintained up-to-date knowledge through ongoing brand training in fragrance, skincare, makeup and haircare.
- Contributed to overall store performance by supporting sales targets, upselling strategies and maintaining premium customer service standards.
- Cooperated with team members to ensure visual merchandising and brand presentation adhered to luxury retail standards.
- Acknowledged for delivering impactful customer engagement and effective multi-category selling in a dynamic retail environment.
Senior Brand Ambassador
Lagardère Travel Retail
Abu Dhabi, United Arab Emirates
2023.10 - 2025.05
- Managed Versace perfume section at Duty-Free, delivering premium service to high-end international travellers.
- Specialized in luxury skincare sales and consultations for L'Occitane, Lancôme, Clinique, and Estée Lauder.
- Assisted customers with cosmetic product selection from Dior and Benefit based on skin tone and occasion.
- Provided tailored skincare consultations, enhancing customer satisfaction and increasing repeat purchases.
- Maintained extensive product knowledge across fragrances, cosmetics and skincare to meet client needs.
- Trained in cross-selling strategies for beauty products, consistently exceeding monthly sales targets.
- Cultivated strong relationships with VIP clientele to ensure personalized shopping experiences and brand loyalty.
- Ensured displays remained visually appealing and aligned with brand standards for luxury beauty products.
Store manager
House Of Masaba (ABFRL Group)
New Delhi, India
2023.03 - 2023.10
- Managed daily operations of 3,000 sq ft flagship store, leading seven staff members.
- Oversaw apparel, cosmetics, and skincare departments, ensuring exceptional service for premium clientele.
- Executed visual merchandising and store presentation in accordance with brand guidelines
- Presented sales and marketing performance to senior management, emphasizing promotional strategies.
- Supervised inventory control processes including stock planning, audits and shrinkage management.
- Trained team members on product knowledge and cross-selling techniques to enhance customer experience.
- Maintained grooming standards and store aesthetics to promote luxury shopping environment.
- Achieved monthly store targets through strategic planning and personalized client engagement.
Store manager
Reliance Ritu Kumar (RBL Group)
New Delhi, India
2020.12 - 2023.02
- Oversaw daily operations of 2,500 sq. ft. premium retail space with a team of 5 staff members.
- Managed women's ethnic apparel, luxury skincare, and jewellery for high-value customers.
- Delivered weekly sales and marketing presentations detailing performance metrics and promotional strategies.
- Executed visual merchandising presentations to uphold brand aesthetics and increase foot traffic.
- Provided market insight reports to corporate team, focusing on trends and competitor analysis.
- Coordinated inventory management, stock rotation, and timely replenishment across categories.
- Trained staff on excellence in customer service and effective product upselling techniques.
- Achieved store targets through teamwork, local marketing efforts and customer retention initiatives.
Brand ambassador
Delhi Duty Free Services
Indira Gandhi International Airport , New Delhi, India
2017.03 - 2020.08
- Represented Diageo's luxury spirits portfolio, showcasing Johnnie
- Walker's heritage to global travelers at Delhi Duty Free.
- Exceeded sales targets through strategic upselling and cross-selling techniques.
- Executed promotional strategies that enhanced brand visibility and customer engagement.
- Collaborated with teams to develop impactful in-store campaigns and maintain consistent branding.
- Delivered exceptional customer experiences through storytelling, tastings, and tailored product recommendations.
- Trained staff to improve customer interactions and increase conversion rates.
- Maintained compliance with stock control, merchandising standards and industry regulations.
- Collected market intelligence on competitors to refine business strategies and enhance market presence.
Customer Service & Sales Roles
Retail
IGI Airport , New Delhi, India
2010.11 - 2016.04
- Tata Croma (TATA Group) – Customer Service Specialist
- Buddies Retail (Electronics) – Senior Customer Service Specialist
- Ishana (under The Oberoi Group / DIAL partnership) Retail (Apparel & Jewelry) – Senior Customer Representative
Education
Bachelor's degree - English Literature and Language
IGNOU
India 01/2013 - 04/2016
Diploma - O' Level Computer Course
DICS
India 04/2011 - 04/2012
Skills
- Luxury Client Engagement & Consultation
- Fragrance Expertise & Scent Profiling
- Skincare & Makeup Advisory
- Cross-Selling & Upselling Techniques
- Sales Conversion & KPI Achievement
- Customer Relationship Management (CRM)
- SAP Retail Sales & Inventory Management
- Cash Handling & Transaction Accuracy
- Visual Merchandising & Brand Presentation
- Product Training & Brand Knowledge (300 brands)
- Skincare Demonstrations & Beauty Consultations
- Inventory Control & Stock Management
- High-End Customer Service (Luxury Retail Standards)
Languages
English
Fluent
Hindi
Fluent
Punjabi
Native
Timeline
Fragrance & Beauty Specialist
Ulta Beauty (Alshaya Group)
2025.12 - Current
Senior Brand Ambassador
Lagardère Travel Retail
2023.10 - 2025.05
Store manager
House Of Masaba (ABFRL Group)
2023.03 - 2023.10
Store manager
Reliance Ritu Kumar (RBL Group)
2020.12 - 2023.02
Brand ambassador
Delhi Duty Free Services
2017.03 - 2020.08
Customer Service & Sales Roles
Retail
2010.11 - 2016.04
Bachelor's degree - English Literature and Language
IGNOU
01/2013 - 04/2016
Diploma - O' Level Computer Course
DICS
04/2011 - 04/2012