Summary
Overview
Work History
Education
Skills
Interests
Swimming & Dancing
Timeline
Generic

Harold Negreara

Automobile Insurance Relationship Executive
Mumbai,Maharashtra

Summary

Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate systems. Effective at operating within regulations and department guidelines to manage telephone calls, emails, letters and in-person requests for assistance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

8
8
years of professional experience
2
2
years of post-secondary education

Work History

Customer Relationship Executive

INNOVATIONS
Bussiness Bay
11.2022 - Current
  • Enforced adherence with company policies among customer service team members to maintain consistent service provision.
  • Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
  • Devised recommendations to streamline and simplify customer support system and improve response time.
  • Employed comprehensive benchmarks to establish and monitor customer service standards.
  • Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
  • Built strong relationships with field operations team to support business development opportunities and improve service.
  • Hosted forums for current and prospective customers to share concerns, thoughts and ideas.

Insurance Representative

Mak Insurance Services
Mumbai
02.2022 - Current
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales .
  • Kept detailed records on individual insurance claims and incorporated into detailed client files.
  • Tailored insurance plans to support client needs and establish sense of trust among community members.
  • Provided clients with information on audit classifications, settlements and computations.
  • Promoted and sold insurance policies to individuals over 10 year period.
  • Attended seminars, meetings and educational programs to stay abreast of evolving needs of insurance industry and client base.
  • Interviewed clients and impacted individuals, determining details about accident and claim parameters to provide best advice for specific situations.
  • Performed policy renewal and record retention.
  • Contacted underwriter and submitted appropriate forms to obtain binder coverage.
  • Supported customers in insurance application completion while liaising between company and client.
  • Supervised insurance claims for equitable resolutions on behalf of both client and insurer.
  • Acted as emotional support for customers experiencing catastrophic situations.
  • Approached potential clients by using direct marketing mailings and phone contacts.
  • Maintained high standards of customer service by building relationships with clients.
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.

Data Entry Operator

Brihanmumbai Municipal Corporation
Mumbai
05.2021 - 10.2021
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Completed data entry tasks with accuracy and efficiency.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Maintained files, records and chronologies of entry activities.

Insurance Representative

Audi Mumbai South Jubiliant
Mumbai
10.2020 - 03.2021
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales .
  • Kept detailed records on individual insurance claims and incorporated into detailed client files.

Insurance Representative

Mercedes Shaman
Mumbai
02.2019 - 10.2020
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales [Number]%.
  • Kept detailed records on individual insurance claims and incorporated into detailed client files.
  • Tailored insurance plans to support client needs and establish sense of trust among community members.

Insurance Sales Representative

Audi Mumbai South
Mumbai
05.2016 - 02.2019
  • Processed [Number] invoices each weeks and mailed documentation to clients.
  • Generated sales by recommending policies and add-ons.
  • Reviewed customer needs and financial means to determine appropriate policy offerings.
  • Stayed in touch with clients to assess changing demands and offer new solutions.
  • Maintained detailed records of customer information and policy sales.
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.

Education

S.S.C -

Victoria High School
Mumbai
06.2024 - 10.2024

H.S.C Commerce -

Swaran Mukth Shiksha Peeth
Mumbai
03.2005 - 03.2006

Some College (No Degree) - B.COM

J.R.N. Rajasthan Vidyapeeth University
Mumbai India
03.2016 - 03.2017

Skills

    Policy renewals

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Interests

Swimming

Dancing

Swimming & Dancing

Swimming is a good all-round activity because it: keeps your heart rate up but takes some of the impact stress off your body. builds endurance, muscle strength and cardiovascular fitness. helps you maintain a healthy weight, healthy heart and lungs.

Dancing improves condition of your heart and lungs. increased muscular strength, endurance and motor fitness. increased aerobic fitness. improved muscle tone and strength (keeps you happy and smiling).

Timeline

S.S.C -

Victoria High School
06.2024 - 10.2024

Customer Relationship Executive

INNOVATIONS
11.2022 - Current

Insurance Representative

Mak Insurance Services
02.2022 - Current

Data Entry Operator

Brihanmumbai Municipal Corporation
05.2021 - 10.2021

Insurance Representative

Audi Mumbai South Jubiliant
10.2020 - 03.2021

Insurance Representative

Mercedes Shaman
02.2019 - 10.2020

Insurance Sales Representative

Audi Mumbai South
05.2016 - 02.2019

Some College (No Degree) - B.COM

J.R.N. Rajasthan Vidyapeeth University
03.2016 - 03.2017

H.S.C Commerce -

Swaran Mukth Shiksha Peeth
03.2005 - 03.2006
Harold NegrearaAutomobile Insurance Relationship Executive