HAROON RASHID DAR
Al Fujairah ,UAE
Summary
Accomplished professional with expertise in revenue optimisation, pricing strategies, and inventory management. Demonstrates a strong ability in relationship-building and pricing optimisation to drive business growth. Committed to leveraging skills to enhance organisational profitability and efficiency.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work history
Revenue Manager
City Tower Hotel Fujairah
Fujairah, UAE
2024.06 - 2025.07
- Analysed market trends and customer needs, developing effective business strategies.
- Increased hotel market share through revenue management techniques.
- Streamlined booking processes, improving guest satisfaction rates.
- Enhanced room yield by implementing dynamic pricing strategies.
- Monitored distribution channels to ensure availability and rate parity.
- Managed customer reviews, boosting online reputation score.
- Conducted training sessions on revenue management systems for front office staff.
- Resolved disputes swiftly to maintain positive partner relations.
Front Office Manager
City Tower Hotel Fujairah
Fujairah , UAE
2023.04 - 2024.01
- Trained new staff members to uphold service standards.
- Streamlined front office operations to enhance efficiency.
- Coordinated with housekeeping to prepare rooms for arrivals.
- Managed room bookings to ensure smooth check-in and check-out processes.
- Oversaw financial transactions, maintaining accuracy and integrity.
- Liaised with various departments to ensure seamless communication.
- Maintained reception area to provide a welcoming atmosphere.
- Addressed and resolved guest complaints promptly, enhancing customer satisfaction.
Front Office Supervisor
Omega Hotel
Dubai , UAE
2021.12 - 2023.04
- Handled complaints, resulting in resolved issues and satisfied guests.
- Managed bookings and reservations to eliminate overbooking incidents.
- Reviewed shift logs regularly, identifying potential areas of improvement.
- Addressed guest queries promptly, enhancing overall guest experience.
- Developed weekly rosters, leading to balanced workload among staff members.
- Responded to guest questions and enquiries, using hotel and local area knowledge to provide helpful recommendations.
Front Office Supervisor
Lemon Tree Hotels
Gurgaon, India
2020.04 - 2021.11
- Supervised front office team to maintain a professional work environment.
- Delivered exceptional customer service, enhancing guest satisfaction.
- Coordinated front desk operations, ensuring seamless staff activities.
- Managed bookings and reservations, eliminating overbooking incidents.
- Resolved guest complaints effectively, resulting in high satisfaction levels.
- Reviewed shift logs to identify opportunities for operational improvement.
- Conducted cash handling, reservation management, and night auditing responsibilities.
Guest Services Associate
Lemon Tree Hotels
Gurgaon, India
2017.11 - 2020.04
- Managed guest needs from check-in to check-out, ensuring satisfaction.
- Handled guest queries and complaints, promoting seamless service delivery.
- Introduced amenities and services, providing guests with necessary information.
- Responded to inquiries regarding hotel services, dining, and travel directions.
- Assisted with check-ins and check-outs for efficient transitions.
- Enhanced communication with housekeeping to guarantee ready rooms for arrivals.
- Coordinated room services, elevating overall guest comfort.
Trainee
The Park Bangalore
Bangalore, India
2015.06 - 2015.10
- Training across all major four departments of hotel.
Education
Bachelor's degree - hospitality & hotel management
Punjabi University
India 2014.01 - 2017.01
Skills
- Revenue optimisation
- Pricing strategies
- Inventory management
- Relationship-building
- Pricing optimisation
Accomplishments
- Revenue Growth Expert, Increased hotel revenue by 20% within first quarter of 2024 through strategic pricing initiatives.
- Conversion Optimizer, Enhanced booking conversion rates by 15% through optimizing online travel agency listings.
- Customer Satisfaction Leader, Achieved customer satisfaction rate of 95% as Front Office Manager.
- Quality Assurance Innovator, Reduced reservation errors by 30% through implementation of new training program for staff.
- Particpated in Arabian travel market in 2024 & 2025.
Languages
English
Fluent
Hindi
Fluent
Arabic
Elementary
References
References available upon request.
Timeline
Revenue Manager
City Tower Hotel Fujairah
2024.06 - 2025.07
Front Office Manager
City Tower Hotel Fujairah
2023.04 - 2024.01
Front Office Supervisor
Omega Hotel
2021.12 - 2023.04
Front Office Supervisor
Lemon Tree Hotels
2020.04 - 2021.11
Guest Services Associate
Lemon Tree Hotels
2017.11 - 2020.04
Trainee
The Park Bangalore
2015.06 - 2015.10
Bachelor's degree - hospitality & hotel management
Punjabi University
2014.01 - 2017.01