Harpreet Anand
London,United Kingdom
Summary
Experienced multi-site Regional Manager with over 14 years of progressive leadership across retail, foreign exchange, and financial services, overseeing up to 15+ branches and multi-million-pound operations. Strong track record in driving sales growth, optimising branch performance, and improving customer experience through effective people management, performance coaching, and operational excellence. Adept at analysing KPIs, managing imports and stock, ensuring compliance, and leading high-performing teams through change and expansion.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work history
Regional Manager
FJewellery
, UK
09.2024 - 12.2025
- Managed end-to-end operations for 15+ retail branches, achieving consistent sales targets and operational efficiency.
- Led and supported Branch Managers to enhance performance and colleague engagement through clear expectations.
- Oversaw regional stock and inventory management, aligning levels with sales trends to minimise shrinkage.
- Coordinated monthly import operations with logistics and customs teams to ensure timely deliveries.
- Reviewed regional KPIs and implemented strategies to drive revenue and maximise profitability.
- Conducted regular branch audits, identifying issues and implementing corrective actions while sharing best practices.
- Collaborated with senior management on retail strategy and process imrpovements to facilitate business growth.
Branch Manager
Fast Credit
10.2021 - 09.2024
- Led multi-million-pound financial services branch, overseeing P&L, sales, service quality, and regulatory compliance.
- Managed diverse team with recruitment, onboarding, coaching, Rota planning, and performance management.
- Oversaw daily operations including cash management, reconciliations, bank deposits, and reporting to senior management.
- Drove sales performance through target setting, incentive schemes, training in sales techniques, and continuous feedback.
- Ensured compliance with company policies, FCA guidelines, and internal audit standards by addressing findings promptly.
- Conducted investigations and disciplinary hearings to manage employee relations fairly and compliantly.
- Analysed KPIs, customer feedback, and operational data to identify improvement opportunities and implement corrective actions.
Service and Sales Manager
Travelex
Heathrow Airport
09.2019 - 10.2021
- Managed foreign exchange retail operations and ATMs, achieving sales targets and KPIs.
- Led a team to deliver exceptional customer service in a high-traffic airport environment.
- Coached team members proactively, communicated targets clearly, and conducted performance reviews.
- Oversaw recruitment, onboarding, coaching, and rostering to enhance employee retention.
- Ensured adherence to Travelex brand standards, visual merchandising, and compliance policies.
- Supported product launches and promotions, ensuring consistent execution across teams.
- Conducted regular KPI analysis and reporting to inform business planning initiatives.
Business Manager
The Money Shop
01.2011 - 08.2019
- Held direct management responsibility for up to 28 employees across branch operations, delivering financial and service targets.
- Accountable for store P&L, including revenue growth, cost control, incentives, Rota management, and ensuring deadlines were met.
- Performed area management duties including training, planning meetings and events, recruitment, and acting as Audit Champion.
- Led recruitment cycles, interviewing candidates and making hiring decisions to build high-performing teams.
- Conducted investigations and disciplinary hearings, managing ER issues professionally and in line with policy.
- Managed cash operations, including counting tills, reconciliations, and making secure bank deposits.
- Assigned employees to roles and responsibilities based on business needs and individual strengths.
- Trained and developed new associates on POS systems, compliance requirements, and key sales tactics.
Team Leader
Twickenham Rugby Stadium
08.2009 - 11.2010
- Supervised front-of-house operations during events, ensuring excellent customer service and smooth service delivery.
- Led and directed team members on effective methods, operations, and procedures in a fast-paced hospitality environment.
- Promoted venue facilities and services, contributing to increased sales and positive guest experiences.
- Recognised and encouraged strong staff performance, helping to maintain high morale and productivity.
- Ensured a safe working and guest environment, adhering to health and safety standards and reducing risk of incidents.
Education
BTEC National Qualification - Engineering (equivalent to A-Level)
Hounslow Manor School
UK 01.2008 - 01.2009
GCSE - undefined
Hounslow Manor School
UK 01.2004 - 01.2008
Skills
- Multi-site retail operations management and branch performance optimisation
- P&L ownership, budgeting, cost control, and profitability improvement
- People leadership: recruitment, coaching, performance management, and team development
- Stock and inventory management, import coordination, and supply chain liaison
- Regulatory compliance, audit readiness, and risk management
- Customer experience, complaint resolution, and service recovery
- KPI analysis, reporting, and data-driven decision-making
- Workforce planning, rota creation, and resource allocation
- Stakeholder management and collaboration with senior leadership
- Change management and implementation of new processes, systems, and campaigns
- Personal traits: resourceful “can-do” attitude, self-motivated, adaptable, intuitive and empathetic leader, confident communicator, and creative problem-solver
Additional information
- Full UK driving licence
- References available on request.
Timeline
Regional Manager
FJewellery
09.2024 - 12.2025
Branch Manager
Fast Credit
10.2021 - 09.2024
Service and Sales Manager
Travelex
09.2019 - 10.2021
Business Manager
The Money Shop
01.2011 - 08.2019
Team Leader
Twickenham Rugby Stadium
08.2009 - 11.2010
BTEC National Qualification - Engineering (equivalent to A-Level)
Hounslow Manor School
01.2008 - 01.2009
GCSE - undefined
Hounslow Manor School
01.2004 - 01.2008