Harriet Sandberg

• Gathered and translated business requirements into Zoho Creator workflows, implementing 120+ dynamic rules including conditional fields, dependent lookups, and auto‑population logic.
• Designed product configuration forms across 18+ categories and 45+ sub‑categories, ensuring accurate capture of technical specifications.
• Built Deluge automation reducing manual data entry by ~65% and improving data consistency.
• Resolved UI logic and script conflicts across workflows, cutting form errors by ~40%.
• Implemented dynamic UI logic improving user efficiency and reducing form completion time by ~6 minutes per record.
• Standardised product master data enabling reusable configurations across 7+ forms, reducing rework and improving data quality.
• Optimised data-entry processes across 50+ users, reducing manual corrections by ~55%.
• Led end‑to‑end requirements gathering, process mapping, and migration from offline CRM processes to Zoho CRM, digitising 700+ customer records.
• Defined business requirements and operating model for a AED 300k finance system, supporting rollout to ~130 users across 6 business units.
• Automated 20+ finance and operational workflows, reducing processing time by 34% and lowering data‑entry errors by 52%.
• Documented BRDs, FRDs, user stories, and process flows covering 11 modules and 6 stakeholder groups.
• Facilitated workshops capturing and prioritising 200+ business requirements across finance, operations, and leadership.
• Mapped 1,000+ data fields for CRM–finance integration, defining validation rules and transformation logic.
• Supported Agile delivery cycles, contributing to sprint planning, backlog refinement, and iterative testing.
• Executed 100+ SIT/UAT test cases, managing defects and ensuring smooth go‑live adoption.

• Supported executive decision‑making through structured calendar planning, briefing notes, and stakeholder coordination.
• Prepared reports and documentation for senior leadership, improving visibility of operational and project activities.
• Coordinated fleet scheduling, delivery timelines, and transport documentation, contributing to smoother logistics operations.
• Identified scheduling conflicts and assisted with route optimisation to improve resource utilisation.
• Implemented a new invoicing tracking system using excel to ensure accurate payment documentation across transport operations.
• Acted as a communication bridge between executive leadership, operations teams, and external partners.

• Completed a structured management development programme focused on hospitality operations, service quality, and leadership.
• Gained hands‑on experience in hotel logistics, procurement coordination, and operational workflow management.
• Supported front‑of‑house and back‑of‑house teams, developing strong understanding of service processes and cross‑department coordination.
• Built foundational skills in operational analysis, problem‑solving, and process improvement within a fast‑paced hospitality environment.

• Managed guest reservations and front‑of‑house operations in a luxury hospitality environment.
• Coordinated check‑ins, bookings, and service requests using hotel ERP/PMS systems.
• Supported daily club operations and prepared service areas to maintain high service standards.
• Developed an early interest in ERP, POS, and operational systems, leading to self‑driven learning on system configuration and customisation.
• Built a foundation in customer service, operational coordination, and system‑supported workflows.

Specialized in strategic hospitality management, luxury brand operations and customer experience excellence in the premium service sector.

• GCSEs.
• A-Levels in Business Studies, Politics and Economics.