Basic programming using python
Harrison Outa
Automobile Service Technician
Sharjah
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
9
9
years of professional experience
4
4
Languages
Work History
Automotive Service Technician
Dt dobie
Nairobi, Nairobi
09.2015 - 09.2018
- Completed over 5 customer orders and warranty services according to manufacturer specifications daily.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
- Completed thorough inspections of vehicles to evaluate damages and develop repair plans.
- Located and removed defective parts for skilled adjustment, repair or replacement.
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Changed, rotated and balanced tires on different types of vehicles.
- Examined new and replacement parts to uncover defects.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Analyzed and located malfunctions in brakes, motors, switches and control systems.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Maintained functionality and reliability of engines, machines and systems through regular diagnostic checks.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns and maintaining supplies.
- Utilized advanced diagnostic tools to quickly identify vehicle issues, reducing troubleshooting time and labor costs
- Improved shop efficiency with systematic organization of tools, equipment, and parts inventory management systems
- Recognized potential warranty concerns while servicing vehicles, liaising effectively with manufacturers regarding coverage issues when necessary
- Saved customers money by recommending appropriate maintenance schedules based on vehicle usage patterns
Service Advisor
Dt dobie
nairobi, Nairobi
09.2018 - 06.2022
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Managed over 45 customer calls per day backed by important emailing.
- Developed estimates by costing materials, supplies and labor.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Documented problems and corrective actions to maintain records.
- Facilitated inter-departmental communication to effectively provide customer support.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
- Increased efficiency and team productivity by promoting operational best practices.
- Communicated professionally with colleagues, freelancers and clients.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Retained accurate records of purchases, titles and sales.
- Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout entire service process
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing
- Managed multiple priorities simultaneously while maintaining strong attention to detail in fast-paced environment
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills
- Delivered prompt service to prioritize customer needs
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines
Automotive Technician
Timed Performance
Nairobi, Kenya
07.2024 - Current
- Reduced call handling time, implementing efficient diagnostic protocols.
- Enhanced customer loyalty with prompt and effective resolution of technical issues.
- Improved customer satisfaction scores with personalized technical support and follow-up.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Conducted thorough research on reported issues, identifying root causes and implementing effective fixes to prevent future problems.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing user experience.
- Collaborated with cross-functional teams to identify recurring issues, developing proactive solutions to minimize future occurrences.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
- Documented customer interactions in detail within case management system, ensuring comprehensive records were maintained for future reference.
- Mentored new team members on company protocols and best practices for delivering exceptional technical support services.
- Enhanced team productivity by streamlining troubleshooting processes for common software issues.
- Contributed ideas during team meetings that led to process improvements and increased efficiencies across all departments.
- Developed user-friendly guides for common issues, reducing volume of support tickets.
- Implemented feedback from customers to improve overall quality of support services provided by involved parties.
- Solved complex technical issues for clients, leading to significant decrease in repeat support calls.
- Increased first-call resolution rates by developing comprehensive knowledge base accessible to all team members.
- Led successful initiative to increase use of self-service options among customers, reducing reliance on live support.
- Generated reports to track performance and analyze trends.
Education
Certified Automotive Technician - Mechatronic Engineering
Dt Dobie Technical Training School
Lusaka Road 09.2015 - 08.2018
High School Diploma -
Saint Mary's
James Gichuru Road, Westlands 01.2011 - 11.2012
Skills
Electrical failure expertise
Replacing parts
Preparing work orders
Service Scheduling
Safety awareness
Diagnostic skills
Electrical repair procedures
Preventive Maintenance
Integrity and Honesty
Optimizing engine performance
Supply ordering
Troubleshooting skills
Brake systems understanding
Inspecting vehicles
Timeline
Automotive Technician
Timed Performance
07.2024 - Current
Service Advisor
Dt dobie
09.2018 - 06.2022
Automotive Service Technician
Dt dobie
09.2015 - 09.2018
Certified Automotive Technician - Mechatronic Engineering
Dt Dobie Technical Training School
09.2015 - 08.2018
High School Diploma -
Saint Mary's
01.2011 - 11.2012
Additional Information
I am self motivated and I enjoy teamwork plus I like to keep up with technology and consistently improving on myself
Software
ODIS
Thinkdiag
Elsapro
Xentry Diagnostics
Microsoft office
Interests
Automobile technology, Computer and mobile software, sports
Affiliations
Saj ceramics EA Ltd
Yogi Corp EA Ltd
Banbros Limited
Steel makers Limited
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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hobbies
I enjoy actively participating in; Rugby, Football, Basketball. Swimming though not competitive :D