Harry Cyril
Dubai
Summary
A highly accomplished Process Expert and Operations Trainer with 15+ years of experience in B2C/C2C shipping (EU/US) and a proven track record of boosting team performance and optimizing workflows to deliver measurable results. My expertise spans Customer Service, Accounts Receivable, Recovery, Real Estate, and Logistics, ensuring efficient and effective operations. I am eager to leverage this experience to contribute significantly to your team.
Overview
21
21
years of professional experience
Work History
Tele Sales Cards Portfolio
Pact Employment for ENBD Sales
01.2025 - 04.2025
- Generated new sales leads through outbound calling and email campaigns.
- Demonstrated expertise in utilizing modern sales techniques to increase product sales and customer loyalty.
- Maintained accurate records of customer interactions and sales activities.
- Maintained good rapport with customer to offer different products identifying there needs.
Process Expert, SME Lead, Trainer
United Parcel Services (Tech Mahindra)
02.2020 - 10.2024
- Managed training and operational support for UPS (United Parcel Services), ensuring adherence to global standards.
- Trouble shooting of shipment issues for Domestic & International movements in EU&US regions.
- Trained over 50 batches of new hires, providing a comprehensive 4-week On-the-Job Training (OJT) and floor support for all backend operations of UPS.
- Conducted audits comparing shipment invoices to real shipments, mitigating errors and enhancing client trust.
Real Estate Operations Coordinator
Freelance
08.2018 - 02.2020
- Managed client communications and scheduled property showings, increasing client satisfaction by 30%.
- Enhanced online presence through targeted marketing campaigns, boosting inquiries by 20%.
- Achievements/Tasks
Collection Officer
Dunia Finance
12.2015 - 07.2018
- Recovered AED300,000 in overdue debts through advanced negotiation and skip-tracing techniques.
- Reduced legal escalations by 25% by educating customers on compliance and payment options.
- Coordinated with third-party agencies to optimize debt recovery process.
- Achievements/Tasks
Accounts Receivable Executive
Dell International Ltd
07.2009 - 02.2013
- Managed a $270M portfolio across 40,000 accounts, achieving collection targets consistently.
- Streamlined invoicing processes, reducing billing disputes by 30%.
- Recognized with multiple awards for exceptional performance and teamwork.
- Achievements/Tasks
Process Developer
General Electric (GE)
11.2005 - 07.2009
- Promoted from Process Associate to Developer within two years based on performance.
- Exceeded collection targets, driving a 15% revenue increase for the credit card division.
- Spearheaded customer’s satisfaction initiatives, resolving 95% of escalated issues effectively.
- Achievements/Tasks
Sales Representative
Beacon Global Services
09.2004 - 07.2005
- Achieved sales targets consistently by securing premium vacation package deals.
- Enhanced customer satisfaction by resolving objections and providing tailored solutions.
- Achievements/Tasks
Education
Bachelor of Commerce - Commerce
Wesley Boys Degree College
Hyderabad04-2004
Board of Intermediate - undefined
National Open School
01.2001
Skills
- Good Communication
- Troubleshooting and Problem-Solving
- Quality Assurance and Compliance
- Interpersonal and Leadership Skills
- Analytical and Operational Skills
LANGUAGES
English Full Professional proficiency
Hindi Full Professional proficiency
Telugu Full Professional proficiency
Tamil Full Professional proficiency
Timeline
Tele Sales Cards Portfolio
Pact Employment for ENBD Sales
01.2025 - 04.2025
Process Expert, SME Lead, Trainer
United Parcel Services (Tech Mahindra)
02.2020 - 10.2024
Real Estate Operations Coordinator
Freelance
08.2018 - 02.2020
Collection Officer
Dunia Finance
12.2015 - 07.2018
Accounts Receivable Executive
Dell International Ltd
07.2009 - 02.2013
Process Developer
General Electric (GE)
11.2005 - 07.2009
Sales Representative
Beacon Global Services
09.2004 - 07.2005
Board of Intermediate - undefined
National Open School
Bachelor of Commerce - Commerce
Wesley Boys Degree College
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