Harsh Bahl
Dubai
Summary
Dynamic Restaurant Manager with over 11 years of experience in the food and beverage industry, including distinguished positions at JW Marriott and Oberoi Group. Proven expertise in team leadership, operational excellence, and crafting exceptional guest experiences. Committed to leveraging extensive knowledge and passion for hospitality to drive team success and elevate service standards in fast-paced environments. Prepared to contribute innovative solutions that enhance overall operational efficiency and guest satisfaction.
Overview
13
13
years of professional experience
Work History
Restaurant Manager
The Coffee Club
01.2023 - 05.2026
- Supervised daily operations to ensure high standards of quality and customer satisfaction.
- Trained and mentored staff to enhance performance and service delivery.
- Implemented operational procedures to streamline workflow and reduce inefficiencies.
- Developed budgets and managed inventory to optimize resource allocation.
- Cultivated positive relationships with customers, enhancing loyalty and repeat business.
Assistant Restaurant Manager
The Coffee Club
08.2021 - 12.2022
- Led daily operations, ensuring high standards of service and efficiency.
- Trained and mentored staff, promoting a culture of excellence and teamwork.
- Implemented inventory management strategies to minimize waste and optimize stock levels.
- Enhanced customer satisfaction through feedback analysis and service improvement initiatives.
- Coordinated staff schedules to align with peak service times, maximizing productivity.
Shift Leader
The Coffee Club
12.2018 - 08.2021
- Oversaw daily operations, ensuring high-quality customer service and product consistency.
- Trained and mentored new staff on operational procedures and service excellence.
- Managed inventory levels, coordinating supply orders to minimize shortages.
- Implemented process improvements that enhanced efficiency in beverage preparation.
Restaurant Team Member
The Coffee Club
Dubai
05.2017 - 12.2018
- Guest Service: Welcoming guests, providing menus, answering questions about ingredients/allergens, and making recommendations.
- Order Management: Taking precise food/beverage orders and inputting them into the POS system.
- Service Delivery: Serving food and drinks, checking on table satisfaction, and managing refills.
- Restaurant Upkeep: Setting up tables, cleaning dining areas, and polishing silverware.
Food and Beverage Assistant
The Trident Oberoi
Mumbai
06.2015 - 05.2016
- - I was a part and successfully handling the operation with Botticino "Italian restaurant".
- - Adhere to 5 star standards at all times throughout the department
Internship
JW Marriott
Dubai
10.2013 - 04.2014
- - I have worked 3 months under Banquet, 1 month in German Restaurant (Hofbrauhaus) & 2 months in Restaurant Reservation
- - I learned how to make a Gross Revenue Report, Monthly tracking sheet, Duty Roaster (monthly basis), guest reservations via telephone, menu planning, etc.
Education
B.A -
Edinburgh Napier University, IIHM
Kolkata10+2 - undefined
Krishna Public School
04-2012
Skills
- Reviewing KPI,P&L, COG & various other reports to get improve better and better
- Passion for customer satisfaction
- Customer loyalty
- Inventory Management
- Handling monthly audit (QSC)
- Staff management
- Customer engagement
Personal Information
Timeline
Restaurant Manager
The Coffee Club
01.2023 - 05.2026
Assistant Restaurant Manager
The Coffee Club
08.2021 - 12.2022
Shift Leader
The Coffee Club
12.2018 - 08.2021
Restaurant Team Member
The Coffee Club
05.2017 - 12.2018
Food and Beverage Assistant
The Trident Oberoi
06.2015 - 05.2016
Internship
JW Marriott
10.2013 - 04.2014
10+2 - undefined
Krishna Public School
B.A -
Edinburgh Napier University, IIHM