Harsh Jagada

• Coordinate and provide client-centered in adherence to professional standards as outlined by protocols, rules, and regulations.
• Delegated work and coordinated staff members' daily responsibilities.
• Promoted company during local meetings by interfacing with potential customers.
• Communicated freight status with customers, shipping partners, receiving parties and internal team.
• Reviewed and resolved discrepancies with invoices, working closely with accounting team.
• Generated and distributed documentation for orders.
• Collaborated with various departments to support daily activities oversight and coordination.
• Monitored legal requirements and informed employees of policy changes.
• Handled customer needs and issues by working with representatives and customers directly.
• Processed and verified all new account applications and documents.
• Documented security transactions such as purchases, sales and conversions to create in-depth database of clients and transactions completed.
• Developed strategies to improve processes and reduce costs.
• Organized securities sales and purchases on behalf of customers and companies.
• Analyzed customer portfolios to recommend adjustments and new investments.

• Surpassed specified goals for company development, primarily in the designated region, in collaboration with the team
• Responded to customers’ queries, resolved problems, and increased customer satisfaction by providing problem-solving resources.
• Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
• Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
• Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
• Oversaw projects to help goals, tasks and milestones align with organizational strategy.
• Evaluated suppliers to maintain cost controls and improve operations.
• Drove team engagement to achieve aggressive company targets.
• Integrated marketing plans to reach wider audience and push business prospects closer to conversion.
• Assisted with proactive client outreach initiatives and documented client correspondence in Salesforce CRM system.
• Collaborated on operational support tasks to achieve common goal.
• Assigned delegates to manage high volume of e-mails and call transfers.
• Introduced new methods, practices, and systems to reduce turnaround time.

• Established and oversaw a plan for requesting reviews at pertinent touchpoints using authorized messaging on social media platforms.
• Developed and updated databases to handle customer data.
• Implemented and developed customer service training processes.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Investigated and resolved customer inquiries and complaints quickly.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Delivered prompt service to prioritize customer needs.
• Supplied sales and marketing support to sales force of 8 sales reps.
• Used key sales tactics to grow membership sales.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Analyzed past sales data and team performance to develop realistic sales goals.
• Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
• Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
• Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
• Utilized internal lead referral tools to solicit new business opportunities and contacts.
• Created and implemented successful sales campaigns to drive leads and increase sales.
• Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Listened to customer needs and desires to identify and recommend optimal products.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Recommended complementary purchases to customers, increasing revenue.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

B.Com. Business Management from Mumbai University - INDIA