Harsh Kumar
Dubai
Summary
Experienced and service-oriented Hotel Lobby Ambassador and Security Officer with a strong background in hospitality and guest relations. Skilled in creating a welcoming environment while maintaining high standards of safety and security. Adept at managing guest inquiries, coordinating with hotel departments, and responding promptly to incidents with professionalism and discretion. Demonstrates excellent communication, situational awareness, and conflict resolution abilities, ensuring both guest satisfaction and a secure hotel environment. Committed to upholding brand standards and delivering exceptional service at all times.
Overview
10
10
years of professional experience
Work history
Security Officer cum Lobby Ambassador
Atlantis The Palm
Dubai
2022.10 - 2026.04
- Deliver exceptional guest service by warmly welcoming guests and creating a positive first impression upon arrival and departure.
- Provide emotional intelligence and genuine hospitality to create memorable guest experiences.
- Assist VIP guests, residents, and repeat guests with professionalism, discretion, and personalized attention.
- Proactively assist guests with directions, hotel facilities, restaurant reservations, transportation, and local information.
- Maintain excellent knowledge of hotel services, promotions, events, and surrounding attractions.
- Respond to alarms and investigate any potential threats.
- Manage access points by verifying the identity of individuals entering the Hotel premises.
- Respond to security incidents, emergencies, and breaches, including medical emergencies, fires, or intrusions.
- Provide first aid or CPR.
- Work with local law enforcement, emergency responders/ambulance, and other security personnel as needed.
- Coordinate with other departments to address security concerns and improve safety measures.
Security Officer
Palazzo Versace Hotel & Residences
Dubai
2020.02 - 2022.08
- Identify and address potential security vulnerabilities or risks.
- Coordinate with other departments such as Front Office or Engineering to address security concerns and improve safety measures.
- Conduct regular drills to ensure preparedness for various emergency scenarios.
- Enforce Hotel policies and procedures related to security and safety.
- Provide assistance and information to employees, visitors, and hotel guests in a professional manner.
- Address and resolve any concerns or issues related to security.
- Issue and manage visitor passes and manage entry and exit logs.
- Respond to security incidents, emergencies, and breaches, including medical emergencies, fires, or intrusions.
- Provide first aid or CPR.
Admin Officer and CCTV Team Leader
Nakheel Palm Jumeirah & Emerald Palace Kempinski Palm Jumeirah via Arkan Management
Dubai
2018.06 - 2020.01
- Provide general administrative support to departments and management.
- Handle day-to-day office tasks, including managing correspondence and scheduling appointments.
- Organize and maintain physical and digital filing systems.
- Prepare and process documents, reports, and presentations.
- Oversee office supplies and equipment, ensuring adequate inventory and arranging for repairs when necessary.
- Answer phones, respond to emails, and handle inquiries from clients and visitors.
- Enter and manage data in various systems, ensuring accuracy and confidentiality.
- Assist with onboarding and train new staff or security personnel on the use of CCTV equipment and protocols.
- Ensure smooth office operations by addressing any issues or conflicts that arise.
- Maintain a clean and organized office environment.
- Ensure cameras are properly positioned and functioning.
- Review recorded footage to investigate incidents.
- Maintain accurate logs of footage reviewed and incidents observed.
- Respond promptly to alarms or alerts from the CCTV system.
- Perform regular checks and basic maintenance on CCTV equipment.
- Report any malfunctions or technical issues to technical support or IT personnel.
- Ensure that CCTV operations comply with relevant privacy laws and regulations.
- Manage access to the CCTV control room and ensure that only authorized personnel can view or handle equipment.
Customer Service Agent
Celebi Ground Handling Pvt. Ltd.
New Delhi
2015.12 - 2017.02
- Posted at Indira Gandhi International Airport New Delhi.
- Managed Air France and KLM Royal Dutch Airline.
- Provide the highest quality of frontline customer services and assistance to all passengers. This includes Check-in, Immigration, Onward connections, Reservation, and Assistance on resolving issues such as flight misconnections, cancelled bookings, and improper documentation (visas and passports).
- Comply with international and national legal obligations of Celebi as ground handling agent for the airlines following the rules and regulations set by International Aviation and Transport Authority (IATA) and International Civil Aviation Organization (ICAO).
Education
Diploma - Aviation, Hospitality and Travel Management
Frankfinn Institute of Air Hostess Training
Chandigarh 2015.01 - 2015.01
Diploma - Civil Engineering
PSTEB
Chandigarh 2014.01 - 2014.01
Skills
- Exceptional Interpersonal and Communication
- Customer Focus and Anticipation
- Problem Solving and Flexibility
- Knowledge of Hotel and Local Areas
- Surveillance Techniques
- Access Control Management
- Risk Assessment
- Emergency Response
- Incident Reporting
- Crowd Control
- First Aid
- Security Systems Operation
- CCTV Monitoring
- Security Software Usage
- Two-Way Radio Communication
- ID Badge System Management
- Fire Safety Systems
- Conflict Resolution
- Communication
- Teamwork
- Customer Service
- Stress Management
- Observation
- Decision-Making
- Time Management
Timeline
Security Officer cum Lobby Ambassador
Atlantis The Palm
2022.10 - 2026.04
Security Officer
Palazzo Versace Hotel & Residences
2020.02 - 2022.08
Admin Officer and CCTV Team Leader
Nakheel Palm Jumeirah & Emerald Palace Kempinski Palm Jumeirah via Arkan Management
2018.06 - 2020.01
Customer Service Agent
Celebi Ground Handling Pvt. Ltd.
2015.12 - 2017.02
Diploma - Aviation, Hospitality and Travel Management
Frankfinn Institute of Air Hostess Training
2015.01 - 2015.01
Diploma - Civil Engineering
PSTEB
2014.01 - 2014.01