HARSH ROY
Dubai,U.A.E.
Summary
Dynamic professional with expertise in customer relationship management and strategic sales techniques. Demonstrates a strong ability to give constructive feedback and make decisive decisions. Committed to achieving P and L accountability while driving business growth through effective strategies.
Overview
10
10
years of professional experience
Work history
Senior team leader
Signify Financing Services
Dubai, UAE
11.2024 - Current
- Identified areas of improvement through regular performance reviews.
- Improved team communication by implementing weekly meetings.
- Fostered positive work environment, boosting overall team spirit and motivation.
- Ensured compliance with company policies and procedures at all times.
- Monitored progress regularly, addressing any issues promptly and appropriately.
- Implemented new strategies to meet business objectives more efficiently.
Team leader
Signify Financing Services
Dubai, UAE
10.2022 - 11.2024
- Managed employee grievances to minimise workplace disputes effectively.
- Enhanced customer satisfaction through collaboration with team members.
- Coordinated projects to ensure timely delivery and adherence to deadlines.
- Formulated strategies to elevate performance levels across the team.
- Developed strategies for improved performance level across the team.
- Encouraged open communication, fostering a positive work culture.
- Implemented new working methods which improved overall efficiency of the team operations.
Banking relationship officer
Signify Financing Services
Dubai
11.2021 - 10.2022
- Facilitated daily management of 200-250 calls to accomplish target objectives.
- Recognised client requirements and provided optimal product solutions.
- Streamlined internal processes to boost operational effectiveness.
- Delivered tailored advice on banking products to satisfy client needs.
- Developed marketing campaigns to attract new clients.
Senior Customer Service Analyst (Credit Cards)
AMERICAN EXPRESS
Gurgoan
07.2020 - 06.2021
- Maintain relationship with customers for generating new business by customer references.
- To provide information of extra benefits running on credit card.
- To achieve targets assigned by company.
- To make good relationship with existing customers.
- To increase growth of business by resolving customer’s problems and ask to refer more of their friends and family.
Customer Support Executive
FLIPKART
Noida, India
08.2019 - 07.2020
- Resolve customer complaints via phone, email or chat.
- Use telephones to reach out to customers and verify account information.
- Greet customer warmly and ascertain problem or reason for calling.
- Handled 300 incoming calls consistently each day.
- Assist with placement of orders, refunds or exchanges.
- Suggest solutions when product malfunctions.
- Work with customer service manager to ensure proper customer service is being delivered.
- Maintain daily work report and send to Team Leader.
Assistant duty manager
SVELTE HOTEL & PERSONAL SUITS
Delhi, India
11.2016 - 08.2019
- Ensure Outstanding customer care at all times.
- Maintains friendly, cheerful and courteous demeanor at all times.
- Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
- Responds to telephones and in-person inquiries regarding reservations, hotel information and guest concerns.
- Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Supervise daily shift process ensuring all team members adhere to standard operating procedures.
- Train, direct work of, resolve issues/problems and coach and counsel front desk team members to ensure quality operation.
- Allocate rooms to expected arrivals after checking guests preferences and special requests.
Trainee Guest Service
DUSIT DEVARANA (ROSEATE HOUSE)
Delhi, India
03.2016 - 06.2016
- In front office to check all A&D are done properly.
- In house keeping to check all room amenities are placed or not.
- Being source of information to guests on various matters such as transport and restaurant advice.
- In F&B service to serve food in room to guest.
- Accommodate guests during their stay in attentive, courteous and friendly manner.
Education
Bachelors of Commerce (B. Com) -
School of Open Learning, Delhi University
India 04.2015 -
Diploma - Hospitality Operations
World Class Skill Center
India 01.2015 - 01.2016
Senior Secondary School Certificate - Commerce Stream
Central Board of Secondary School, The Baptist Convent Sr. Sec. School
India 01.2014 - 01.2015
Secondary School Certificate - undefined
Central Board of Secondary School, The Baptist Convent Sr. Sec. School
India 01.2012 - 01.2013
Skills
- Proficient in MS-Excel, MS-PowerPoint and MS-Word
- Customer relationship management knowledge
- Giving constructive feedback
- Decisive decision-making
- Strategic sales techniques
- P and L accountability
LANGUAGES
English
Fluent
Hindi
Fluent
Bengali
Advanced
PERSONAL STATEMENT
- Co-operating and Co-ordinating in a team environment.
- I can adapt to the situations and am loyal as a person.
- A confident person, who believes in working effectively and efficiently.
- I have gained considerable experience in hospitality industry through the training and work which has helped me to build unique skills.
- I am very keen and enthusiastic to learn and gain further skills to improve all my current qualities.
PROFILE SUMMARY
- Diploma in Hospitality Operations from World Class Skill Center, Delhi, India.
- Excellent Communication and Interpersonal Skills.
- Excellent Organizational and Administration Skills.
- Proficiency in Microsoft Office suite as MS Word, Excel, Power point and Wishnet.
Affiliations
- Automotive enthusiast
Accomplishments
Topper in Hospitality Diploma; awarded by the Deputy Chief Minister of Delhi
Timeline
Senior team leader
Signify Financing Services
11.2024 - Current
Team leader
Signify Financing Services
10.2022 - 11.2024
Banking relationship officer
Signify Financing Services
11.2021 - 10.2022
Senior Customer Service Analyst (Credit Cards)
AMERICAN EXPRESS
07.2020 - 06.2021
Customer Support Executive
FLIPKART
08.2019 - 07.2020
Assistant duty manager
SVELTE HOTEL & PERSONAL SUITS
11.2016 - 08.2019
Trainee Guest Service
DUSIT DEVARANA (ROSEATE HOUSE)
03.2016 - 06.2016
Bachelors of Commerce (B. Com) -
School of Open Learning, Delhi University
04.2015 -
Diploma - Hospitality Operations
World Class Skill Center
01.2015 - 01.2016
Senior Secondary School Certificate - Commerce Stream
Central Board of Secondary School, The Baptist Convent Sr. Sec. School
01.2014 - 01.2015
Secondary School Certificate - undefined
Central Board of Secondary School, The Baptist Convent Sr. Sec. School
01.2012 - 01.2013