Harsh Samtani

• Effectively take care of administrative processes in the EMEA, APAC & the Enterprise sales and customer success teams, such as quote and order creation and compensation processing;
• Provide internal support to Sales and Customer Success reps in the EMEA, APAC & the Enterprise region and help them work efficiently with our internal technology (e.g. CRM).
• Ensure correct process documentation in the sales and customer success team in the EMEA, APAC & the Enterprise region and maintain an internal knowledge base.
• Collaborate with the Global Revenue Operations & Enablement team to effectively onboard and train local team members in the EMEA, APAC & the Enterprise Sales & Customer Success teams.
• Advocate and safeguard global tools, processes, and definitions in the EMEA, APAC & the Enterprise region.
• Provide training & gather Feedback on the new Order Creation tooling to the Sales & Customer Success Teams internally.
• Work towards the annual compensation plans of various different stakeholders.
• Monitoring & Improving SLA Management on our ticketing platform & maintaining a minimum of 99% Satisfaction Score.
• Improvise on the processing and the tooling on a bi-weekly basis and recording them in the Sprints planning.
• Collaborating with Revenue Enablement team for the off-boarding process & the Revenue Intelligence team towards reporting on Power Bi.
• Involvement with Project Operations on the internal administration of revenue before the opportunity gets processed by finance.
• Escalations of Cancellations and calculating Clawbacks wherever necessary.

· Using the best endeavors to promote protect, develop, and extend the business

of the Bank.

· Diligently exercise powers to perform duties as may be assigned from time to

time by the Bank.

· Comply with all policies, rules, regulations, and code of conduct of the Bank.

· Comply with all applicable laws, rules and regulations of the UAE as amended from time to time.

· Perform due diligence on new clients, requesting the KYC information, documentation, review, and verification of received documentation and making analytic risk assessment of new clients.

· Thoroughly document the research and analysis related to the financial activity of the customer.

· Observe customer behavior patterns, initial compliance issues.

· Create a client base through cold calling, field visits and other sources.

· Sourcing out leads through word of mouth and references.

· Develop a family-friend like relation with the clients by being empathetic.

· Serving/ Fulfilling the needs/ requests of clients throughout, even after

the application processes.

· Achieving the monthly targets for Credit Cards & Personal Loans.

· Daily visits to Systems Integrators. Building strong rapport with the

stakeholders; clients, end users and the management.

· Market Mapping (SI/VAR) and Small & Medium Enterprises (SME's).

· Generating leads through visits made to cooperates & SME’s.

· Positioning Canon with SI/VAR by introducing the program.

· Competition Mapping

· Signups for Perfect Choice Program

· Training conducted for the SI/VAR team members.

· Taking advantage of the competitive scenario’s and achieving targets even during the shortage [Objective – Sell whatever wherever possible]

· Accompaniment calls with SI/VAR Teams

· Market visits to end users of SI/VARS to ensure proper communication & in country-based selling are taking place only.

· Responsible for the day-to-day operations of the category - video games & wearables.

· Filtered raw data into meaningful insights (grouping, categorizing).

· Check for A+ content on the website and report what’s missing.

· Extracting useful data from the backend and putting it into usage.

· Maintained a good & a healthy relation with the vendors.

· Raising tickets on JIRA platform for the content to be added to each product in depth.

· Assisted in laying down a guidance map channel for the end user experience over different user interfaces.

· Updating the vendors for aging inventory and having the rapport with them for additional requirements if any.

Worked upon pricing & potential SKU’s applicable for discount coupons